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Reviews of Mercure Jakarta Kota

4 out of 5
Mercure Jakarta Kota
Jalan Hayam Wuruk 123, Jakarta, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 326 reviews" "
Rating 8 - Good. 148 out of 326 reviews" "
Rating 6 - Okay. 65 out of 326 reviews" "
Rating 4 - Poor. 24 out of 326 reviews" "
Rating 2 - Terrible. 9 out of 326 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAKARTA JULY 2023
Nice hotel in a good location. Staff were all very friendly and helpful. Some aspects of the hotel are looking slightly dated now but everything worked.
Stayed 2 nights in Jul 2023
Response from Teuku Rusiansyah - General Manager on 5 Aug 2023
Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay at our hotel, and we appreciate your kind comments about our good location and friendly and helpful staff.We take note of your observation about some aspects of the hotel looking slightly dated, and we will certainly consider it as we continuously work towards enhancing our facilities.Your satisfaction is of utmost importance to us, and we are glad to know that everything worked well during your stay.If there is anything else you would like to mention or if you have any suggestions for improvement, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,

8/10 Good

Khairil Umar

Travelled with group
Liked: Staff & service
The staff was kind and helpful. Lots of amenities around the hotel which makes it easier.
Stayed 2 nights in Aug 2022
Response from Teuku Rusiansyah - General Manager on 4 Sept 2022
Dear Mr Khairil Umar,Thank you for taking the time and effort to write your experience regarding your recent stay at Mercure Jakarta Kota.We are extremely happy to know that you had such a great stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back in the future.Sincerely,Teuku Rusiansyah - General Manager

10/10 Excellent

STANLEY

Liked: Staff & service, property conditions & facilities
Best staff I have had the pleasure to meet in a while
Stayed 10 nights in Aug 2022
Response from Teuku Rusiansyah - General Manager on 4 Sept 2022
Dear Mr Stanley,Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Teuku Rusiansyah - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard hotel and location
Location is good for night tourism, but the hotel is quite old, can be seen from room furniture, sanitary, etc. Also they only have 1 access which regulated by odd-even traffic policy. Friendly staff, only they cannot give any late check-out. Stay in the non-smoking level but still can smell the cigarette smoke on corridor or other places.
Stayed 1 night in Jun 2022
Response from Teuku Rusiansyah - General Manager on 3 Jul 2022
Dear Valued Guest, Thank you so much for having stayed with Mercure Jakarta Kota and taking the time to write your feedback. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. However, I am glad that you had a good experience at our hotel in overall. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely Teuku Rusiansyah - General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Towels look worn out ... no hand and floor towel . The lining on the toilet walls stained ..yellowish The wifi sucks that I have to get roaming data in order to get internet connections. Only consolation is that the reception desk allowed us to keep room till 1 pm instead of 12pm
Stayed 4 nights in Dec 2019
Response from GM on 7 Jan 2020
Dear Valued Guest, Greetings from Mercure Jakarta Kota ! Thank you for taking the time to fill up our online survey regarding your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding towels in room has been shared with the department concerned for improvement. And also for our Wifi still be our concern to follow up. Please rest assured that we are taking necessary action to ensure the same will not occur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel & good location
Love the pool & gym.. breakfast is ok
Stayed 2 nights in Oct 2019

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Old Jakarta. Amazing kind helpful staff. Excellent food. Pool/ spa area so relaxing. Room was large and bed was extremely comfortable. I had a great stay !
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice, it’s near by grocery store and also it’s near to go everywhere. Also the breakfast is awesome lot of choice.
Stayed 3 nights in Sep 2019

10/10 Excellent

Boon Theng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jakarta weekend trip.
Staff are super friendly to assist in exploring transport.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior at the reception including the plafond is unique
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old change to new
Stayed 3 nights in Aug 2019

10/10 Excellent

Chow Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

muhammad, quiet surrounding

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth the price
Old furniture. Smelly unvaccum carpet. Dirty swimming pool.
Stayed 4 nights in Jul 2019
Response from GM on 10 Aug 2019
Dear Mr. Muhammad, Thank you for taking the time to tell us about your experience at Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Rest assured that your comment regarding smelly carpet and dirty swimming pool has been coordinated with the respective department. We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Riganda Togatorop General Manager

4/10 Poor

Disappointed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There’s tiny ants and small roaches in the room everywhere.
Stayed 3 nights in Jul 2019
Response from GM on 10 Jul 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Further to your comment, it would be helpful for us if you could share us your room number so we can follow up. Many thanks, Riganda Togatorop - General Manager

6/10 Okay

Yenni

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from GM on 10 Jun 2019
Dear Mrs. Yenni, Thanks for your time to rate us on Hotels.com It would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken. Many thanks, Riganda Togatorop - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from GM on 30 May 2019
Dear Valued Guest, Thank you very much for choosing to stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Riganda Togatorop - General Manager

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Allround Great Property
A great hotel at an affordable price. It hosts a very helpful staff, great services and amenities, and the location is covetable. The breakfast is rich and varied. Located across from the TransJakarta busway, it is most convenient for those who really want to explore the landmarks of Jakarta.
Stayed 1 night in Apr 2019
Response from GM on 17 Apr 2019
Dear Mr. Hisham, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. I am happy to hear that you enjoyed and comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Riganda Togatorop - General Manager

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from GM on 17 Apr 2019
Dear Mr. Thian Chye, Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Riganda Togatorop - General Manager

8/10 Good

Brian Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Happy
Comfortable.
Stayed 3 nights in Mar 2019
Response from GM on 2 Apr 2019
Dear Mr. Brian Ashley, Thank you for taking the time and effort to review regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, value for money
Stayed 2 nights in Mar 2019
Response from GM on 24 Mar 2019
Dear Valued Guest, Thank you very much for choosing to stay at Mercure Jakarta Kota and rating it with 5 stars. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 1 night in Mar 2019
Response from GM on 24 Mar 2019
Dear Valued Guest, Thank you very much for choosing to stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 12 nights in Feb 2019
Response from GM on 24 Mar 2019
Dear Valued Guest, Greetings from Mercure Jakarta Kota Hotel. Thank you for taking the time to review regarding your experience at Mercure Jakarta Kota Hotel. I am sorry that your experience did not meet your expectations. Our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel with a very good service. The breakfast has a lot of varieties and The front counter are very friendly dealing with every situations and solving it with a smile on their face.
Stayed 6 nights in Jan 2019
Response from GM on 22 Feb 2019
Dear valued Guest, Thank you very much for choosing to stay at Mercure Jakarta Kota and rating it with 5 stars. We aim to provide exceptional service from the heart, and it is indeed gratifying to hear such wonderful comments about our team and the remarkable service that you experienced. Thank you very much once again for your time to share your experiences with us and we are all hope to welcome you very soon! Sincerely, Jamal Muhamad - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice b/fast n easy to reach grab taxi
Stayed 3 nights in Jan 2019
Response from GM on 5 Feb 2019
Dear Valued Guest, Thank you very much for choosing to stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

4/10 Poor

Zz

Disliked: Property conditions & facilities, room comfort
Insufficient tower, tissues. And water pressure is very low. Hot n cold water balance is erratic
Stayed 2 nights in Nov 2018
Response from GM on 7 Dec 2018
Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for your recent stay and thank you for taking the time to share your experience with us. Please accept our sincere apologies for the disappointing experience regarding your comments. Please rest assured that we are working hard and putting a lot of efforts to avoid the same from recurring. We sincerely thank you for sharing your experience and we do look forward to welcoming you back to Mercure Jakarta Kota Sincerely, Jamal Muhamad - General Manager

8/10 Good

Thomas, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable room, good breakfast spread and helpful staff. transportation is easily accessible.
Stayed 1 night in Nov 2018
Response from GM on 7 Dec 2018
Dear Mr. Thomas, Thank you for taking the time to share your feedback. We are very happy to know that our hotel is accommodate your stay. We hope to welcome you back to our hotel very soon! Mercurely Yours, Jamal Muhamad - General Manager

4/10 Poor

Siew Mun

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
Old condition hotel, lifts are slow. Only one power socket! Windows facing another hotel, no privacy. Seriously need upgrading
Stayed 4 nights in Nov 2018
Response from GM on 7 Dec 2018
Dear Mr. Siew Mun, Thank you for taking the time to tell us about your experience at Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Rest assured that your comments has been coordinated with the respective department. We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

8/10 Good

Steve, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to the old town which i wanted to explore. It was easy to walk to this older dutch influenced part of Kota district, with its square of museums and cafe Batavia. Hotel staff were friendly with an excellent concierge/greeter who fixed several issues (not of the hotel's making for me, including sending postcards, which no one seems to send these days, so others were a bit lost when I asked them for stamps). Quite a nice restaurant area with good choice buffet or ala carte menu. Bottles of Bintang were a little slow in coming but welcome when they did. Nice small swimming pool. Some re tiling was taking place but looks good. Spa not used but looked a bit pricey, but might have been worth it if authentic Indonesia treatments. Opposite is the Dutch bakery or Dunkin Donuts. Plenty of places to eat and two medium malls opposite over the busy street. If you want full 5 star in the middle of the business district maybe go to Jalan Tamarind (about 20 mins by taxi from Kota, when the traffic not too heavy) however this is a clean friendly hotel, with a bigger brother hotel 300 meters down the road ( I did not visit this one). If booking by Expedia, you cannot claim hotel points.
Stayed 3 nights in Nov 2018
Response from GM on 7 Dec 2018
Dear Mr. Steve, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. I am happy to hear that you enjoyed and comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

8/10 Good

Evie, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, room very comfortable, staff is friendly
Stayed 2 nights in Oct 2018
Response from GM on 9 Nov 2018
Dear Mrs. Evie, Thank you for taking the time and effort to review regarding your recent stay at Mercure Jakarta Kota. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Yovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Jamal Muhamad on 10 Oct 2018
Dear Valued Guest Thank You for your valuable review, I hope that you continue support us. Looking forward to welcoming you in the near future Best Regards Jamal Muhamad - General Manager

8/10 Good

santy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, the staff is great as well. Location is very good, Very convenient transportation.
Stayed 4 nights in May 2018
Response from GM on 3 Jul 2018
Dear Ms. Santy, Thank you for taking the time to share your feedback. We are very happy to know that our hotel is accommodate your stay. We hope to welcome you back to our hotel very soon! Mercurely Yours, Jamal Muhamad - General Manager

10/10 Excellent

Lynsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay, staff were friendly and helpful. Located on a busy road and views left alot to desire.
Response from GM on 10 May 2018
Dear Ms. Lynsay, Thank you very much for choosing to stay at Mercure Jakarta Kota and rating it with 5 stars. We aim to provide exceptional service from the heart, and it is indeed gratifying to hear such wonderful comments about our team and the remarkable service that you experienced. Thank you very much once again for your time to share your experiences with us and we are all hope to welcome you very soon! Sincerely, Jamal Muhamad - General Manager

6/10 Okay

Gary

Disliked: Property conditions & facilities, room comfort
sad
issues with the hotel key card which is known and internet was slow
Response from GM on 10 Apr 2018
Dear Gary, Thank you for taking the time to tell us about your experience at Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Please accept my sincere apologies for the inconvenience this have caused you. Rest assured that your comment regarding our key card and Internet was slow has been coordinated with the respective department. We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager

4/10 Poor

Dan, Annapolis, MD USA

Disliked: Cleanliness, property conditions & facilities
Disappointing hotel
Poor location, with rooms in serious need of renovation; below average service. No hot water one night; room was dirty; missing towels; hotel had bad smell throughout; terrible check in experience. Hotel cafe was out of or incapable of serving than 50% of items on menu. Overall there is nothing to recommend about this hotel, which seems very poorly managed. A much better choice is probably available for a slightly higher cost.
Stayed 3 nights in Mar 2018
Response from GM on 4 Apr 2018
Dear Dan, Warmest greetings from Mercure Jakarta Kota. First of all, I would like to say thank you for choosing Mercure Jakarta Kota to accommodate your stay during your visit to Jakarta. Furthermore: I sincerely appreciate you taking the time and effort to inform us of your recent experiences. In reference to your comment, I very much regret the inconvenience happened to you. It would be my greatest pleasure to share your comments with our team and will follow up your concern to prevent the same thing will not happen again in the future Please rest assured, we will monitor your concern and if necessary re-evaluate it. It is through feedback such as yours that we are able to improve the quality of our services to better meet the needs of our guests. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one. Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, room comfort
Great service and comfortable and spacious rooms
Response from GM on 30 Mar 2018
Dear Mr. Khalid, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely Yours, Jamal Muhamad - General Manager

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable stay
Very old hotel, needs desperate renovation, comfortable bed and good service by front desk and bell desk.
Response from GM on 30 Mar 2018
Dear Mr. Khalid, Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Mercurely Yours, Jamal Muhamad - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and comfortable.
Our stay was pleasant and comfortable. The surrounding area is safe and there are quite a few amenities like malls with eateries and supermarts. The hotel is within reach of many local sights. Trans-Jakarta bus stop is opposite the hotel and hailing a taxi is easy. The hotel is also within a taxi drive of about 20 minutes from Sudirman Baru train station to Bandara. The hotel would be wise to inform guests wanting to take the train that the ticket machines do not accept cash. Foreigners will need to use their credit cards or if they have a local bus link card.
Stayed 3 nights in Mar 2018
Response from GM on 19 Mar 2018
Dear Valued Guest, I would like to thank you for taking the time to inform us of your experience during your recent visit with us. We are glad that you enjoyed your stay and our hotel is accommodate your stay. We hope to welcome you back to our hotel very soon! Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good service
Stayed 2 nights in Feb 2018
Response from GM on 19 Mar 2018
Dear Mr. Johnny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quite disappointed
The hotel room is really big but the carpet, bathroom and bed need to be refurbished. Saw a cockroach crawling once on the carpet.
Stayed 4 nights in Feb 2018
Response from Jamal Muhamad on 28 Feb 2018
Dear Guest, We are very sorry for the uncomfortable room during your stay. Having you sharing this its help us to improve our property. We will assure you that that will not found again at our room. We are apologize for the this. Mercurely Yours, Jamal Muhamad - General Manager

8/10 Good

Ferrari, San Francisco, USA.

Liked: Cleanliness, staff & service, room comfort
nice hotel to go shopping and to go eating.
We are in the non smoking floor, but lots of people are smoking in the hallway.I don,t want to say anything to them.
Stayed 4 nights in Jan 2018
Response from Jamal Muhamad on 2 Feb 2018
Dear Ferrari, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Looking forward to welcome you back at Mercure Jakarta Kota. Mercurely Yours, Jamal Muhamad - General Manager

6/10 Okay

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
The check in took too long.They said they did not know i booked through hotels.com and Hotels.com haven’t paid them.I made the booking in June to go there in January.I wasn’t the only ine with the problem.There was two more people from Japan that had the same issue.The recepcionist was not nice either. Finally went into the room and The toilet flush was broken too.Overall not a good experience and will not be back again.
Stayed 1 night in Jan 2018
Response from Jamal Muhamad on 23 Jan 2018
Dear Julia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Looking forward to welcome you back at Mercure Jakarta Kota. Mercurely Yours, Jamal Muhamad - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its good experience. Room is clean and spacious. Greay stay
Stayed 1 night in Jan 2018
Response from Jamal Muhamad on 11 Jan 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

6/10 Okay

Agus

Stayed 3 nights in Dec 2017
Response from Jamal Muhamad on 11 Jan 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

8/10 Good

Greeta

Liked: Staff & service
Stayed 5 nights in Dec 2017
Response from Jamal Muhamad on 11 Jan 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
The bed sheet was not changed daily. The botol water was not delivered daily. Need to ask for it
Stayed 14 nights in Oct 2017
Response from Jamal Muhamad on 26 Oct 2017
Dear Guest, Thank you for taking the time to share your feedback. We would like to infome you that we support our program Planet 21 by AccorHotels to save earth. One of the ways is by changing your bed sheet every two days. For bottle of water is our mistake that you not received it daily. I am very sorry for this. Hopefully we can see you again soon. Mercurely Yours, Jamal Muhamad - General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not recommended
Not happy, wasted money. Not clean room.
Stayed 3 nights in Jul 2017
Response from Front Office Manager on 30 Aug 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Looking forward to welcome you back at Mercure Jakarta Kota. Mercurely Yours, Jamal Muhamad - General Manager

8/10 Good

wissam, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general nice hotel
Nice hotel, however the breakfast buffet is good but it only consists of asian varieties food, no other choices available.
Response from Jamal Muhamad on 7 May 2017
Dear Valued Guest, Thank you so much for staying with us. We are very happy to know that you like our hotel. I guess looking forward to welcoming you back again. Mercurely Yours, Jamal Muhamad - General Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Real value for this area
Great value, large room, clean and secure. Decent quality gym too. The area is very busy lots of cafes, malls and restaurants. And if what you want is not on your doorstep just hail a cheap taxi or better still get the rapid bus which has a stop right outside the hotel. Didn't try the hotels foods so can't comment.
Response from General Manager on 27 Jan 2017
Dear Mr. Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jamal Muhamad - General Manager