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Reviews of WoodSpring Suites Jacksonville Beach Blvd

2.5 out of 5
WoodSpring Suites Jacksonville Beach Blvd
3425 Saland Way, Jacksonville, FL

Reviews

5.0
Rating 10 - Excellent. 84 out of 555 reviews" "
Rating 8 - Good. 76 out of 555 reviews" "
Rating 6 - Okay. 78 out of 555 reviews" "
Rating 4 - Poor. 78 out of 555 reviews" "
Rating 2 - Terrible. 239 out of 555 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Aaliyah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entryway and halls smelled bad. The mattress was a double on a queen frame. The air conditioner did not work properly. There was no one at the desk for checkout.
Stayed 1 night in Apr 2024

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one at the window so I could check out in the morning, despite me calling the help number several times
Stayed 1 night in Apr 2024
Response from As on 1 May 2024
I'm so sorry to hear about this the front desk does close at 10 pm but there is a on call number posted up in the lobby for you to call.

2/10 Terrible

Jamera

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i wouldn’t stay here if i were you.
Stayed 1 night in Apr 2024
Response from As on 1 May 2024
I'm so sorry that you we did not meet your needs you are always welcome to call the direct hotel line and speak to the manager.

2/10 Terrible

Josh

Business traveller
Disliked: Staff & service
Went to check in and there was nobody at the front desk, just a sign saying to call a number, I called multiple times, each time straight to voicemail. I eventually gave up and had to get a room somewhere else.
Stayed 1 night in Apr 2024
Response from As on 29 Apr 2024
I'm so sorry about the experience you had with us please feel free to reach out to me at the property .

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just no.
Stayed 1 night in Mar 2024
Response from As on 2 Apr 2024
Amanda ,We are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Daniel Mason

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Did not have clean towels, room cards didn’t work, hotel stinks and no room service.
Stayed 7 nights in Mar 2024
Response from As on 24 Mar 2024
Thank you for taking the time out to tell us about your stay, housekeeping services are every 14 days of your stay and you didn't stay for 14 days you could've came to the front desk to change linen at anytime.

10/10 Excellent

Kuvvat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2024
Response from As on 24 Mar 2024
thank you so much

10/10 Excellent

Gian Lucca

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from As on 2 Apr 2024
thank you so much for you review.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from As on 19 Mar 2024
Dear David, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from As on 2 Apr 2024
thank you for you review

2/10 Terrible

Harvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
It is the dirtiest hotel I have ever stayed. The card didn’t work at night to enter. Was waiting outside for more than two hours , no one picked up the phone which was posted. Finally one of the resident helped me and called the manager. She was nice
Stayed 2 nights in Mar 2024
Response from as on 19 Mar 2024
Dear Harvinder, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

2/10 Terrible

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My search was for properties within about 9 miles from Mayo because I am very sick and am being seen at Mayo early in the morning. Due to illness, I’m on a budget of about $100 total for a nights stay. The ONLY thing this property should ever be associated with a search for a hospital is that you can contract Hepatitis by staying here!! LOL! But I’m serious, it’s GROSS!
Response from As on 19 Mar 2024
Dear Jennifer, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t even stay the night. I walked in and right back out as the pictures online do represent the property condition at all.
Stayed 1 night in Feb 2024
Response from As on 27 Feb 2024
We are very sorry to hear that ,you didn't have a great experience in our hotel Mr. Joshua– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Rachel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only staff we interacted with was the front desk staff and they were fine when we checked in, went back to get towels for our room, and the hour later when we checked out. Overall, the facility as a whole was dirty and in disrepair. Our room was not cleaned properly. The bed was made, but when we pulled back the sheets there was hair. The end table needed to be wiped down, there were rings, and it was wet under the remote control. Outlet covers were missing on a couple outlets. The bathroom only had the floor towel and used washcloths when we checked in. The tub was dirty or possibly just stained. The floors were dirty. I needed clean towels to wash my feet after I mistakenly took off my shoes and walked around. We could not stay there any longer and accepted that we would not get a refund. It was not worth it to try to have the staff resolve it for us as we were generally uncomfortable with the facility itself. There were people loitering about, loud music, and we could hear people running up and down the hallway upstairs. While waiting in the check in area the clientele walking in and out made it seem like an unsafe environment in conjunction with the multiple posted notices for human trafficking and late fees and charges. While we understand a hotel to a degree cannot turn people away, we could not stay there and spent our brief time there looking for alternative lodging.
Stayed 1 night in Feb 2024
Response from As on 19 Feb 2024
Dear Rachel, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced

2/10 Terrible

Rand

Disliked: Cleanliness, staff & service, property conditions & facilities
I am over 70 years old and this was the worst place I have ever stayed at. 1. I book a queen bed, they put us in 3 different rooms, none has a queen, 2. First rooms dirty and 1 pillow, sheets were stained 3. 2 nd room the door was open, no sheet s or blanket on bed no towels 4. last room was full size but it was 11;30 PM and we were stuck. I killed 4 cockroaches. No soap or shampoo 5. The security exterior doors were broken so anyone could walk into the bldg 6. I guy who checked me in did it behind a solid metal security wall and open opened it an inch to the my ID and credit card 7. Smelly,dirty 8. and then they fought with me about a refund for the second night!!! I had to get Expedia involved to get thenm to drop the charge. As of today,I still havent received a refund!!!! WORST HOTEL EXPERIENCE IN MY LIFE!!!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, ceiling falling apart on all floors management not helpful requested to check out early and be refunded and was told was a non refundable hotel. Not customer service friendly loud music at night. No one available to speak to about concerns front desk was gone throughout the night.
Stayed 2 nights in Feb 2024
Response from As on 19 Feb 2024
Dear Lindsey, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced

2/10 Terrible

Tony

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches and dirty line no toilet paper either when I arrived
Stayed 2 nights in Jan 2024
Response from As on 19 Feb 2024
Dear Tony, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced with staying with us.

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Do NOT, under an circumstances, stay at this hotel. I now know why the price was less than half of surrounding hotels. It was FILTHY, bugs crawling everywhere, linen and towels not clean. Just disgusting. The seat of my toilet was NOT attached to the toilet!! If you need to save money, sleep in your car or find a homeless shelter. It will be nicer.I stayed in nicer accommodations when I was deployed to Iraq!
Stayed 2 nights in Jan 2024

2/10 Terrible

Genesis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting, I wouldn’t even call this a hotel. My towels had stain, walls were dirty, floor was dirty, bed sheets had stains, and roaches everywhere. Absolutely unsafe.
Stayed 2 nights in Jan 2024

2/10 Terrible

Louvens

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To stay is the worst I’d rather pay a little bit more in half a little bit better service since there was no paper toilet the hallway was nasty. The room was nasty. It seems like the whole building is under construction plus homeless all over the place in the building is a shame that the site is presented as a awesome place but the reality is is not even near close to that. I hope they make it better and have a better management since there was a hall a homeless in the hallway.
Stayed 1 night in Dec 2023

2/10 Terrible

Gernado

Stayed 1 night in Dec 2023

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Not as it looks in the pics, not at all, place was under construction, not clean, with mold odor and some other things
Stayed 2 nights in Dec 2023

2/10 Terrible

Vanessa

Never checked in called representatives never got back with me about my cancellation.
Stayed 5 nights in Dec 2023
Response from As on 29 Jan 2024
Good evening , Your suppose to give us a call to cancel your reservation within 48 hours of your check in date to avoid fees.

2/10 Terrible

Tyler

Stayed 8 nights in Dec 2023
Response from As on 22 Dec 2023
Thanks for the feedback, Tyler we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Poor

Marlene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from As on 22 Dec 2023
Thanks for the feedback Ms.Marlene we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Terrible

Jossean

Stayed 1 night in Dec 2023
Response from As on 22 Dec 2023
Thanks for the feedback, we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely hateful
Stayed 2 nights in Oct 2023
Response from As on 22 Dec 2023
Thanks for the feedback David we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Poor

Becky

Travelled with family
Disliked: Cleanliness, room comfort
Not clean
There was food product under the chair cushion. Asked to make sure it was addressed and cleaned. Never happened.
Stayed 2 nights in Nov 2023
Response from As on 22 Dec 2023
Thanks for the feedback Ms.Becky we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Poor

Alexa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The area felt unsafe . The walls were dirty and had blood stains . The bathroom door was broken and would not close. You could hear people screaming and yelling throughout the night . It was very unnerving staying here . I had major anxiety and could not sleep at all . Most definitely would not stay at this location again.
Stayed 1 night in Sep 2023
Response from As on 22 Dec 2023
Thanks for the feedback Ms.Alexa we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Terrible

Terrence

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The hotel was absolutely disgusting and did not look like the pictures at at. Very dirty sink was broke. Bathroom smelled like cigarettes and was stains everywhere. The stove didn’t work. I couldn’t stay there at all and checked out the same day and hotel refused to give me my money back. Service was outrageous.
Stayed 4 nights in Oct 2023
Response from As on 22 Dec 2023
Thanks for the feedback Mr.Terrence we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Poor

Kaivin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People loitering by front door. Couldn’t get an extra towel. Good price though
Stayed 2 nights in Oct 2023
Response from As on 22 Dec 2023
Thanks for the feedback Ms.Kaivin we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Terrible

John

Stayed 2 nights in Oct 2023
Response from As on 30 Oct 2023
Hi John, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Brandy

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from As on 30 Oct 2023
Hi Brandy, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from As on 30 Oct 2023
Thank you so much Mr. Larry

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, Dirty, Dangerous, Not monitored by hotel personnel. Telephone assistance does not work. The desk is not manned at hours stated. You may have to find another rrom in the middle of the night as I did. You may also, as I did, say that you were at least safe in the new hotel instead of the dangers of this dive.
Response from As on 30 Oct 2023
Hi Lewis, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities
there was nobody there to check me in i had to go tp another hotel i expect travelicity to cover this codt ot was dirty and noisy and had people running in and out of rooms There was no hotel stagf on property; no way ro reach them; and no self check-in
Stayed 2 nights in Oct 2023
Response from As on 30 Oct 2023
Hi Lewis, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Edwin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bathroom flooded; the room smells burnt. Then when we asked for a room change, because the toilet was flooded, they said didn’t have more rooms, then they said they didn’t have any person to fix the toilet. We asked for a cancelation, the front desk personnel said yes, they will return the money to my credit card. After I checked my credit card, they charged all. When I called the manager, she was nasty, unprofessional, and unfriendly. They do not return my money. Worst trash property ever. Don’t stay here. Hope the respectful manager reads this, that her hotel is the worst trash hotel ever, and her are a very disgusting human.
Stayed 2 nights in Oct 2023
Response from As on 30 Oct 2023
Hi Edwin, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Excellent

Shyanne

Stayed 7 nights in Oct 2023
Response from As on 18 Oct 2023
thanks for taking the time to give us your feedback .

4/10 Poor

Brian

Stayed 2 nights in Oct 2023
Response from As on 18 Oct 2023
Hi Brian, Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.

2/10 Terrible

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains on the mattress, bugs, hairs on towels, a knife attached to the door for a lock. I was only there 5 mins and checked back out, without a refund... Lesson learned
Stayed 1 night in Oct 2023
Response from As on 6 Oct 2023
Hi Nicholas, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

4/10 Poor

Georgi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from As on 10 Oct 2023
Hi Georgi, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Madhusudhan

Stayed 1 night in Sep 2023
Response from As on 30 Oct 2023
Hi Madhusudhan, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

4/10 Poor

CarltonNeisha

Stayed 1 night in Sep 2023
Response from As on 10 Oct 2023
Hi Carlton, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT a hotel for traveling people this is housing for families and pets
Stayed 1 night in Sep 2023
Response from As on 26 Sept 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Cockroach Hotel
Cockroach Hotel... Not the size beds we reserved... Inconsiderate Manager... Disgusting from A to Z. We've been in at least 25 different hotel stays in the past 10 months. This is by far the worst, and I don't expect a worse one than this ever in the future. When all was said and done, a cockroach was stuck to the back of my shirt when I got home...
Stayed 1 night in Sep 2023
Response from As on 26 Sept 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Brett

Disliked: Staff & service
We tried to contact the hotel at 4:30pm by calling to let them know we wouldn’t be there on time for check in and needed to get instructions so we could still check in once we arrived. Nobody would answer the phone so therefore we never got to check in and had to stay at another hotel. We stopped by the hotel around 10:00pm just to see if someone might be there and there wasn’t. I’m just very upset nobody would answer the phone during business hours therefore causing me not to get to stay at this hotel and it still charged me.
Stayed 1 night in Sep 2023
Response from As on 25 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Johnnie, Augusta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Response from As on 25 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.