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Reviews of Jacksonville Inn

2 out of 5
Jacksonville Inn
200 T P White Dr, Jacksonville, AR

Reviews

6.4
Rating 10 - Excellent. 22 out of 112 reviews" "
Rating 8 - Good. 29 out of 112 reviews" "
Rating 6 - Okay. 26 out of 112 reviews" "
Rating 4 - Poor. 15 out of 112 reviews" "
Rating 2 - Terrible. 20 out of 112 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy— upstairs you can hear people’s footsteps on hard surface floor, and them banging around/moving furniture— even late-1-2am— Staff was friendly, road construction around them was inconvenient. vinyl flooring had a golf-ball sized melted spot right in the middle of the floor. Older ac units don’t seem to have a “fan on” setting to block some of the noise outside.
Stayed 1 night in Apr 2024

4/10 Poor

Chynl

Stayed 2 nights in Mar 2024

8/10 Good

Bobby

Disliked: Amenities
Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Shawna

Liked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Charlene

Disliked: Cleanliness, staff & service, property conditions & facilities
No maid service, emptied own trash, roaches in room, never given clean towels or soap, bathtub looked dirty
Stayed 3 nights in Jul 2023

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Ericka

Stayed 1 night in Mar 2023

10/10 Excellent

Mittie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very nice to deal with
Response from J on 26 Dec 2022
Thank you for your review, means a lot to us. We are glad to hear from you. Hope to see you soon.

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GO!!!!!!!!
The room was filthy! They didn’t even take time to clean the bathroom! It was a waste of money and when I tried to get another room I was denied!
Stayed 1 night in Sep 2022

6/10 Okay

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was cheap... got less than we paid for. The lobby was closed. Had to register and check out thru a night time after hours window. The sheets were clean but old. Should have been retired long ago. It's a shame they have let this place get kn such bad shape.
Stayed 4 nights in Nov 2021

8/10 Good

Jayson

Liked: Staff & service, property conditions & facilities, room comfort
Satisfied
The guy at the front desk was very nice and helpful. They’re are the only hotel I’ve been able to find that isn’t expensive and has smoking rooms.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The man was extremely rude and hard to deal with. The beds were the most uncomfortable I’ve ever slept on.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the clean rooms and friendly staff and parking was convenient
Stayed 1 night in Mar 2021

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine but it was non-smoking so I smoked out in front of room (outside) then there’s a fifty dollar deposit and I didn’t get refunded for it. There was an ashtray in room so I used it when I went outside to smoke & was accused of smoking in the room . I had decided to stay another night so I booked thru hotels.com & he told me I had to leave room at 11am & come back at three pm . I couldn’t believe it. I was having difficulty getting around and I had no where else to go so I continued to ask if I could just stay in this room that I payed for already ,by the time the conversation ended he told me to leave and that I couldn’t stay another night at all. I was already charged through PayPal & hotels.com
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No Fox News channel, but had every other news channel. Won't be coming back
Stayed 1 night in Feb 2020
Response from G.M. on 15 Feb 2020
YES we do have fox news channel . sorry u dint find it . its in our channel guide list in the room . wish had ask the front desk while your stay . looking Forward to see u again soon .

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Laura

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

tannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
It's too bad that a value room these days is one that is below even a minimum of cleanliness and maintenance up keep. At least you can expect a comfortable bed for your money, not in a "value" room.
Stayed 1 night in Dec 2018

10/10 Excellent

Samantha

Very comforts Night d
Stayed 1 night in Nov 2018
Response from Henal on 26 Nov 2018
Dear samantha , Thank you very much for the positive feedback you provided us with. We were very glad to hear that you were pleased with the service and our hotel facilities during your stay with us. We do hope to be of service to you again in the future. Regards , Henal shah

6/10 Okay

Doyle

Stayed 1 night in Sep 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from henal shah on 30 Jun 2018
Thank you for your positive feedback, we are delighted that your stay was enjoyable, and we do hope to be of service to you again in the future.

6/10 Okay

Nichols

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs new mattresses
Bed was very uncomfortable

4/10 Poor

Mike & Phyllis , Long Lane MO

Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient to facilities in the area
The staff were very nice and the coffee was excellent. The mattress was terrible, you could feel the individual coil springs thru it, there was no coffee pot in the room so you had to walk to the office to get coffee, there was no continental breakfast or donuts or anything. the bathroom was very small and the remote for the TV did not give any options as to what was going on or what shows were on or coming up. Also the pillows were very flat and uncomfortable
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Not Go Back There!!
Horrible...the old cleaning lady with glasses is nosey and goes into people's rooms while they are gone, she is rude and so is the owner...the only good thing was the young lady that came around to clean the room and give me towels!!
Stayed 1 night in Aug 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Michael Thank you very much for the positive feedback you provided us with. we were very glad to hear that you were pleased with the service and our hotel facilities during your stay with us. regards henal shah G.M.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Need some work
Lools nice on the inside but has bugs and can tell has mice!
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear guest, Thank you very much for the positive feedback you provided us with . we were very glad to hear that you were pleased with service and our hotel facilities during your stay with us. regards, henal shah G.M.

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Reasonable rate
Generally clean and comfortable. It was noisey due to the room being located near the steps and people traffic could be heard easily through the door.
Stayed 1 night in Jul 2017
Thank you for your valuable feedback . i would like to apologize for the noise issue encountered during your stay .I would like to thank you for taking the time to bring these matters to my attention so i can take action . i will address this issue with my maintenance team . My sincerest apologizes , henal shah

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not new but all one might want
3rd time staying here and i will be returning. convenient and all as projected
Stayed 1 night in Jul 2017
dear mr.richard, Thank you very much for the positive feedback you provided us with. we were very glad to hear that you were pleased with the service and our hotel facilities during your stay with us. we are looking forward see see u soon . regards, henal shah

10/10 Excellent

Dale Dealing, Jacksonville, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heather was Great!!
great thanks to Heather
Stayed 1 night in Jul 2017
Dear Mr. Dealing , Thank You very much for the positive feedback you provided us with. we were very glad to hear that you were pleased with the service and our hotel facilities during your stay with us. regards , henal shah

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm sure being homeless is better than this place
The entire room was disgusting. There were spider webs around the inside door, dead bugs on the floor, lamp shade was dirty, bed bug under one pillow, and dirt on the comforters! Told man at desk, after I waited over 7 minutes for him to realize I was at the desk because he was in office on personal call. I asked for a cleaner room, and told him exactly why, and all he said was, " you got here right at check in so it's expected " Really? A filthy room should have been my expectation?! He then said that he is sure it was cleaned though, and asked someone else if another room had been clean recently so I could just swap rooms, the second room smelled like marijuana, and there was hair on the "clean " towels and on the toilet seat! The bugs were still present as well on floor. I told some lady who worked there who happened to be standing on the stairs as I was walking to the office again, but when I said, "excuse me mama do you work her?" She then said, "no I just keep this feather duster on me at all times for fun!" One, I couldn't see that she had it in her hand. Also, I was raised that's the polite way to ask someone a question when your unsure if they work there or just hang out on stairs!!! I told guy at desk and wanted money back he said that's not possible according to poliy which I didn't sign and he said that I could dispute it with my bank but the hotel would fight against me with the bank
Stayed 1 night in Jun 2017
I am appalled to hear about this incident and can not imagine this occurred at our hotel. Please give me a call directly so I can speak with you regarding this incident because I am unable to see your information. Thank you and look forward to speaking with you. Sincerely, Henal Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not impressed
I did not feel comfortable. granted I got a smoking room, the room stunk. Roaches were not few and far between. not to mention I asked for extra towels and never received them. The front desk was very nice though.
Stayed 1 night in Jun 2017
thank you for your valuable feedback. i would like to apologize for the Towel /and smoke smell issues encountered during your stay . i would like to thank you for taking the time to bring these matters to my attention so i can take action. i will address this issue with the my staff . My Sincerest Apologizes , Henal shah

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2017
Thank you for giving us a rating we really appreciate you taking the time to do that.

2/10 Terrible

Racheal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money
Do not waste your money. The room smelled like weed. The air didn't work. The bed was hard and old. Tried to check out and no one was there
I am very sorry to hear about all the inconvenience you faced at our hotel. I am working on resolving the issues you mentioned and I thank you for your feedback.

8/10 Good

MS, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to highway. But it can be better if breakfast is served.
Response from Henal on 22 May 2017
Thank you for your feedback and we are looking at adding breakfast soon.

8/10 Good

Clifton

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Shenar

Overall stay
Rude staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall review
awesome

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
The room smelled and the management was horrible! Was going to book a second night but ended up going to another motel instead.

2/10 Terrible

Tamyha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad western
He was very rude and a bad liar! Rooms where also very dirty including. Sheets

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness