Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Quality Inn Atlantic Beach - Mayo Clinic Jax Area

2.5 out of 5
Quality Inn Atlantic Beach - Mayo Clinic Jax Area
2401 Mayport Rd, Atlantic Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gary Thomas

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 1 night in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room and the 1hr long walk to beach through quaint neighborhoods, make up for the unattractive noisy Mayport location.
Stayed 3 nights in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

10/10 Excellent

JAMES

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

10/10 Excellent

JAMES

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

6/10 Okay

Dale

Liked: Staff & service
Disliked: Cleanliness
Beds too soft. Needs some maintenance towel bars rusted, ice machines not working.
Stayed 1 night in Apr 2024
Response from Mary on 27 Apr 2024
Thank you very much for taking the time to review the Property Name. I am terribly sorry that we did not meet your expectations. We are working hard towards improving on the areas which you mentioned. I do hope we will have the opportunity to welcome you back in the future to ensure you have a most enjoyable stay with us.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,comfy bed, couple of restaurants close by. Staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

6/10 Okay

Lisa, Boone

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice. Breakfast included was a plus. The negative was the lobby and check-in person smelled badly of cigarette smoke. In fact when I left, she was barely outside the lobby door smoking directly under the sign that said "NO smoking".
Stayed 1 night in Apr 2024
Response from Sharon Howell on 17 Apr 2024
We are so sorry to hear about that. The FD person was off duty and that is the designated smoking area No smoking sign was for going into the lobby.

8/10 Good

Jil

Liked: Staff & service
Adequate
Stayed 1 night in Mar 2024
Response from Sharon Howell on 17 Apr 2024
We really appreciate the review. Please come visit us again.

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good reasonable place to stay , just too much late partying and drunks
Stayed 1 night in Apr 2024
Response from Sharon Howell on 17 Apr 2024
We are so sorry to hear this but we do advertise a bar on property that is open till 2am.

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 4 nights in Mar 2024
Response from Sharon Howell on 17 Apr 2024
We do appreciate the review. We hope to see you again.

8/10 Good

Martine

Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcoming you back soon.

8/10 Good

Martine

Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

6/10 Okay

Hyon Yong

Business traveller
Disliked: Cleanliness, amenities
Tell was a noise Until the midnight
Stayed 1 night in Mar 2024
Response from Mary on 4 Apr 2024
Thank you for taking the time to share your feedback and bringing your observations to our attention. I will make sure to share them with our team. If there is anything I may assist with, do not hesitate to contact me. I would like to be your main point of contact moving forward

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness
Stayed 2 nights in Mar 2024
Response from Mary on 4 Apr 2024
I’m happy to hear that we managed to exceed expectations and I was particularly pleased to hear your feedback on the service you received. We look forward to welcoming you back soon. If there’s anything we can do for you ahead of your next visit, do feel free to let us know.

8/10 Good

Kim

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mary on 4 Apr 2024
We are delighted to know you have enjoyed your stay.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness
More a Motel than a hotel. Quite expensive for basic accommodation but very clean and fresh towels every day.
Stayed 5 nights in Mar 2024
Response from Mary on 4 Apr 2024
Thank you for taking the time to share your experience of your recent visit. I was truly sorry to hear of the disappointment during your stay. Please rest assured that these issues are a rare occurrence and have been addressed with our management team.

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms redone and are tidy and functional…some softer lighting might help overall appeal.
Stayed 2 nights in Mar 2024
Response from Mary on 4 Apr 2024
Thank you for taking the time to share your experience of your recent visit. I was truly sorry to hear of the disappointment during your stay. Please rest assured that these issues are a rare occurrence and have been addressed with our management team.

4/10 Poor

Katy

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Sharon Howell on 17 Apr 2024
Thank you for staying with us.

4/10 Poor

April

Stayed 2 nights in Mar 2024
Response from Mary on 27 Apr 2024
Thank you very much for taking the time to review the Property Name. I am terribly sorry that we did not meet your expectations. We are working hard towards improving on the areas which you mentioned. I do hope we will have the opportunity to welcome you back in the future to ensure you have a most enjoyable stay with us.

6/10 Okay

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Out dated property. Staff was helpful
Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
I truly hope that we will have the opportunity to welcome you back to the Property Name in the hope that we can recover your impression with a flawless experience.

8/10 Good

Tanya

Stayed 1 night in Mar 2024
Response from Sharon Howell on 17 Apr 2024
Thank you for staying with us.

6/10 Okay

Wolfgang

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mary on 27 Apr 2024
Thank you very much for taking the time to review the Quality Inn. I am terribly sorry that we did not meet your expectations. We are working hard towards improving on the areas which you mentioned. I do hope we will have the opportunity to welcome you back in the future to ensure you have a most enjoyable stay with us.

8/10 Good

JOSE

Good
Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

10/10 Excellent

Samech

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front desk receptionists were both very nice and helpful. They have laundry onsite so I didn’t have to travel with wet sandy clothes from the beach. They have food and snacks in the office if you don’t feel like leaving the property to get food also.
Stayed 1 night in Feb 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Mary on 4 Apr 2024
I would like to sincerely thank you for sharing your feedback. I do hope that we will have the opportunity to welcome you again in the near future.

8/10 Good

Jasmine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

8/10 Good

Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and quiet.
Stayed 4 nights in Feb 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness
Great place
Stayed 1 night in Feb 2024
Response from Mary on 27 Apr 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

6/10 Okay

Nicholas

Disliked: Property conditions & facilities
Lit was close to the Mayport base that why I stayed here the hotel has a new owner so improvements are being maid however it definitely needs work stay was friendly
Stayed 5 nights in Feb 2024
Response from Mary on 27 Apr 2024
Thank you very much for taking the time to review the Quality Inn. I am terribly sorry that we did not meet your expectations. We are working hard towards improving on the areas which you mentioned. I do hope we will have the opportunity to welcome you back in the future to ensure you have a most enjoyable stay with us.

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I had roaches in my room everywhere. Did not sleep or shower comfortably due to bugs popping up everywhere. Will have to fumagate all luggage before taking it into my home. No telling whats in there now
Stayed 1 night in Mar 2024
Response from Mary on 27 Apr 2024
Thank you very much for taking the time to review the Property Name. I am terribly sorry that we did not meet your expectations. We are working hard towards improving on the areas which you mentioned. I do hope we will have the opportunity to welcome you back in the future to ensure you have a most enjoyable stay with us.

8/10 Good

Ashley

Liked: Staff & service
Room looked nice but did have some bugs. Staff was very nice!
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Stayed 4 nights in Feb 2024

2/10 Terrible

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rooms. Looked like water damage everywhere. Woke up with a cold due to mold in the AC unit.
Stayed 1 night in Feb 2024

8/10 Good

Sathyashankar

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good but the area was sketchy.
Stayed 1 night in Feb 2024

8/10 Good

J R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
couldnt check in early
Stayed 1 night in Feb 2024

8/10 Good

Joppy

Liked: Amenities
It’s was good
Stayed 2 nights in Feb 2024

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff response, no obvious security, noisy all night with partying guests and whizzing by large trucks on Mayport road making noise all night. AC/Heat shotty at best, limited bath towels, non draining tub. I could go on but this is the gist
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place close to where i needed to be. Will be back.
Stayed 1 night in Dec 2023

10/10 Excellent

colm

Stayed 1 night in Feb 2024

8/10 Good

Tiffany

Good for a quick overnight stop and go. The lady that checked me in was very pleasant I should have gotten her name. She was lgbtq (no offense or judgement just want her to get kudos). She had a bomb haircut too 😀 The other lady was nice as well (long hair, bomb eye shadow combination). Thanks. I will say the room was nice but the bathroom could have been cleaned better. Back of door was dirty (fingerprints and smudges) shower had several strands of hair.
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very pleasant and helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our overnight stay.
Excellent breakfast and service was very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Monserrat

Stayed 1 night in Jan 2024
Response from Sharon Howell on 17 Apr 2024
Thank you for stayng with us.

8/10 Good

Amy

Stayed 1 night in Jan 2024

2/10 Terrible

Royal

The property is reputedly in good condition and visitors are favorably impressed. However, I had a major problem with the reservation. I intended to reserve a room for four nights in mid-February. I noticed on the confirmation I received from the hotel that the reservation was for only one night and on today’s date (Jan 25). I called the hotel to change the reservation but they informed me that because the reservation was for today and not for sometime in the future, they could not change it and I had to go back to the third party (Expedia) to get the change. Expedia had a change charge. They would not relent and cared less that it was an erroroneous reservation. Absolutely the last time I will use Expedia. My only recourse is to dispute the $81 charge with my credit card company. Maybe suggest fraud, exploitation, or usary-like fees. Caveat emptor!
Stayed 1 night in Jan 2024