J2Gallery+Studio

I have always loved staying at Sandman Ottawa and truly any of their locations. In fact over the last eight weeks I have spent five weeks at the Ottawa hotel. I also had further weeks booked for December. However, this last week has been very disappointing. Check in was great on the 8th, and the front desk staff member was very helpful. On the 10th I reported silverfish in my bathroom and requested the shower curtain be replaced. It was not. when I arrived back to the hotel neither key card was working, despite having them in two different bags to avoid decoding. I had to go back downstairs to get new cards made and then back down to get fresh linen. The next morning I found two more silverfish in the bathroom. Coming back to the hotel two nights later I was again unable to get into my room with either key, with the same explanation given me. As one was in my backpack with books and the other in my purse, having one deactivated is understandable, but both is not and it becomes terribly inconvenient and frustrating.