Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We came in having such high expectations after hearing so many good things about Paradise Village. However, it was not even close to a satisfactory experience. We purchased early check in for 2pm. When we arrived around 2:30, the door code would not work. This should've been our first hint as to how the rest of the experience would be. Once we were able to get ahold of the office and receive the correct door code, we started to explore the house and figure out sleeping arrangements. The two queen pull out sofa beds upstairs were completely broken and couldn't be slept in. The twin rollaway bed was busted in the middle and also couldn't be slept in. That made us have to figure out where 5 people were going to sleep. We ended up having to go to Walmart and spend money on air mattresses for all of them. The wifi was not working and we contacted the office and were told we'd hear back. After not hearing back for a couple of hours we called again and were told the people who deal with the internet were off for the day. Extremely inconvenient when we had 3 of our guests who needed internet to log in and work. One of them had to get up early to go to a fast food restaurant in St. George to take a business Zoom call because the cell service was too bad to use a hot spot temporarily while we waited for internet. It was finally fixed after almost 24 hours. The refrigerator did not cool enough to have safe food temperatures. We ended up having to go buy a cooler and ice to keep perishable food cold enough. The fridge was set to the coldest setting and still was struggling to keep the small amount of drinks we kept in the fridge cold. There is a sign on the fridge saying not to overfill, which is absolutely absurd. How are you supposed to get food to feed 19 people when you can't even fill up the fridge? Spend the money on a new one. The house was filthy. I understand it's a rental, but please consider a deep clean. The tile floors were absolutely gross as well. And more...