Verified review
2/10 Terrible
Natalie D.
9 Jan 2024
Liked: Check-in, listing accuracy
Would Not Stay Here Again
Our family stays in VRBO rentals about 2-3x per year and were excited to stay at this rental over the Christmas holiday. When we got to the house, there were some concerns with cleanliness but we didn't let that distract from our time together. For example, the floors were so dirty we had to wear shoes because our socks were black after walking on them. Several pieces of furniture were stained so we moved them out of view when guests visited, but the rooms and beds were comfortable. The reason for the one-star review comes after our stay. A few days later, we received an invoice for $100 to repair a dining chair that was damaged with stains. We were certain we didn't damage the chair and let the homeowner know. We are respectful renters and would have told her if we had damaged anything in the house. As of now, the owner has deducted the fee from our deposit and refuses to return it even after we've explained. So if you rent this house, be prepared to possibly be charged for damage you didn't do. Next steps are to try to go through VRBO to have my money returned. I've never had to do that before, so I'm not sure how it will go. Do not recommend.
Stayed 7 nights in Dec 2023