Italy Square

A fairytale stay! The staff was incredible and kind, the property was stunning and the asado incredible. If you are going to Buenos Aires, this is a MUST stay location.

Not worth it - book elsewhere. Very basic rooms with frustrating issues and unfortunately the service and inflexibility to accomodate guests lets the hotel down. The room also had a lot of construction noise through the day, the automatic light system in the room does not work properly and we had to find ways to cover the lights because they would not turn off and the last night one of the main entry lights would not turn off an had to contact maintenance around 1am after 30 minutes of fighting with the light system to go find switch panels outside to get it turned off. The hotel was also not accomodating for an unplanned change in our itinerary. We had three rooms booked and unfortunately had to leave a day earlier due to an unplanned schedule change. Colleagues in two seperate hotels close by also in 1the same situation and those hotels were extremely accomodating and offered a credit to use the last night on a return trip - no questions asked and booked with same booking conditions. Duhau reception staff said to contact reservations, reservations could not care less, the manager tried to be nice in email and offered 1 night credit to return for 1 person. Not a great welcoming experience for guests from far away spending thousn

Dear Casa Sur Recoleta Team, ​Before our departure, we want to express our most sincere gratitude for the excellent service during our stay. ​We would like to make a very special mention of Agustín, Eduardo, and Daniela at the Front Desk. From the first moment, they welcomed us with exceptional kindness, professionalism, and readiness to help, addressing each of our requests with a smile. ​Our deepest thanks also go to the entire staff: from the housekeeping, whose impeccable work made us feel right at home, to the floor and service staff, who demonstrated flawless warmth at all times. ​Great infrastructure makes a good hotel, but the human quality of its people makes a stay truly unforgettable. Thanks to all of you, our time here has been perfect. We wish you the greatest success and hope to visit you again soon. ​Sincerely,