Premium Room, 1 Single Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds
Check availability

Reviews of Holiday Inn Istanbul - Old City, an IHG Hotel

4 out of 5
Holiday Inn Istanbul - Old City, an IHG Hotel
Gencturk Cad. Sirvanizade Sokak No. 5, Vezneciler-Fatih, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 688 reviews" "
Rating 8 - Good. 244 out of 688 reviews" "
Rating 6 - Okay. 69 out of 688 reviews" "
Rating 4 - Poor. 33 out of 688 reviews" "
Rating 2 - Terrible. 25 out of 688 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Champion on 5 Apr 2024
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terrible

fatou

Travelled with family
Very bad smell
Stayed 1 night in Mar 2024
Response from Guest Experience Champion on 11 Mar 2024
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Poor

Abdal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floor had stains all over it. The bedroom floor had black stains and the toilet floor had red stains on it. The double bed was not a double, it was two singles put together so you couldn't sleep in the middle of it as the two mattresses would just split. Food was poor, mediocre at best but staff were lovely and kind.
Stayed 3 nights in Feb 2024
Response from Guest Experience Champion on 12 Feb 2024
Dear Valued Guest,Thank you for your sincere comments. We apologize that your last stay did not meet your expectations. Thank you for your comments. We will share your views on your complaint with our team. We look forward to welcoming you again in the future, hoping that you will give us a chance to have a better experience. We hope to catch up.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience Champion on 29 Dec 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Syed

Stayed 2 nights in Dec 2023
Response from Guest Experience Champion on 29 Dec 2023
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Eldar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiter Cigdem was very friendly. All staff is accommodating and helpful, amazing stay!!!
Stayed 3 nights in Dec 2023
Response from Guest Experience Champion on 29 Dec 2023
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Poor

Karla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The aircon was not working. It was very hot.
Stayed 1 night in Oct 2023
Response from Guest Experience Champion on 29 Nov 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 Okay

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
Stayed 4 nights in Nov 2023
Response from Guest Experience Champion on 13 Nov 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . There was a tecnichal problem in short time then problem was solved.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE, AC NOT WORKING
Showed up to the hotel. The AC was NOT working so we decided to go to another hotel. We were told by the hotel that there would be a full refund. However when we called them back, they denied the refund!!!!!
Stayed 2 nights in Oct 2023
Response from Guest Experience Champion on 8 Nov 2023
Dear Davit Tat,Firstly, thank you for choosing Holiday Inn Istanbul Old City.You have not contacted us to cancel your reservation and we waited you until check out date to1th november.Due to the reservation policy, no refunds are made.We hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 Okay

Wenxuan

Travelled with group
Liked: Staff & service, room comfort
No AC
No AC, so hot
Stayed 1 night in Oct 2023
Response from Guest Experience Champion on 28 Oct 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

DARSHAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice but Airconditioning working & over all Housing keeping needs to impove
Stayed 2 nights in Oct 2023
Response from Guest Experience Champion on 25 Oct 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Lily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience Champion on 22 Oct 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience Champion on 15 Oct 2023
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

4/10 Poor

Matthias

Stayed 8 nights in Sep 2023
Response from Guest Experience Champion on 16 Oct 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

jeff

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel were very responsive to queries via WhatsApp. They answered several queries as well as helping us book a guide for private sightseeing and transport to/from the airport. Breakfast and rooms were excellent! Everyone in hotel could not have been more helpful and I will happily stay here again the next time I visit Istanbul.
Stayed 3 nights in Oct 2023
Response from Kemal Ergul on 13 Oct 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Cornelis

Stayed 4 nights in Sep 2023
Response from Kemal Ergul on 10 Oct 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Poor

Shahada, Dublin

It’s located in crowded area of old city with lots of small businesses around, but transportation restricted and difficult to access.
Stayed 1 night in Aug 2023
Response from Guest Experience Champion on 2 Sept 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

6/10 Okay

attique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room flooring was very noisier when ever you walked in the room everybody wake up. Very friendly staff location not bad
Stayed 4 nights in Aug 2023
Response from Kemal Ergul on 19 Aug 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Istanbul Old City. Sincerely, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Excellent

Taghrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Guest Experience Champion on 4 Aug 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

jinghua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from gs on 29 Jul 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from gs on 21 Jul 2023
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

4/10 Poor

Colin Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Triple room booked but only supplied towels coffee for 2 pax despite reminders. Room not very clean and mould in bathroom. Only 1 channel on TV (not Eng) and cheap remote. Poor value for money, although reception staff generally helpful. Only deserves 2 star rating.
Stayed 4 nights in Jul 2023
Response from GC on 14 Jul 2023
Dear Guest,First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, we will be very happy.Kind Regards,Kemal ErgulHolidayinn Istanbul Old CityGuest Experience Champion

8/10 Good

Zafar

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from gs on 1 Jul 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Ben S

Liked: Cleanliness, staff & service
. Location was great . Breakfast was good . Didn't like the bathtub Beds were too small
Stayed 6 nights in Jun 2023
Response from Guest Experience Champion on 30 Jun 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Huseyin

Travelled with family
Clean hotel nice and friendly staff highly recommend to everyone 👌
Stayed 3 nights in Jun 2023
Response from Guest Experience Champion on 24 Jun 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terrible

Hemant

Stayed 3 nights in Jun 2023
Response from gs on 20 Jun 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Ellen

Stayed 1 night in May 2023
Response from gs on 22 Jun 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great hotel... perfect locstion ... very friendly staff and very clean
Stayed 5 nights in May 2023
Response from gs on 28 May 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Kalawathy, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff care and action, location is convenient and the amenities closer.
Stayed 2 nights in May 2023
Response from Guest Experience Champion on 23 May 2023
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful.
Stayed 6 nights in May 2023
Response from gs on 20 May 2023
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Excellent

Kalawathy, Ontario

Liked: Cleanliness
Stayed 4 nights in May 2023
Response from gs on 20 May 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk Staff were exceptionally helpful in every way. Abs very friendly.
Stayed 2 nights in May 2023
Response from Guest Experience Champion on 12 May 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Experience Champion on 22 Apr 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Hakan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Extremely helpful staff. Essential amenities like bottled water is free. Walking distance to great eateries like Vefa Bozacisi which you won't find anywhere else. Note that prices near hotels for food is tourist price, if you walk 500m away and find places to eat, the food is nicer and cheaper. Only downside was the hotel shower water pressure was really low. When we raised it staff were very helpful and sent someone immediately to fix the problem but couldn't resolve the issue. Stayed only 2 nights so I didn't bother asking to change rooms although they advised they could look into it.
Stayed 2 nights in Apr 2023
Response from gs on 17 Apr 2023
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul.Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel staff and comfortable room
Stayed 3 nights in Apr 2023
Response from Guest Experience Champion on 11 Apr 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Poor

Nimish

Stayed 4 nights in Apr 2023
Response from gs on 11 Apr 2023
Dear Guest,First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, you will be very happy.Warm Regards,Kemal ErgulHolidayinn Istanbul Old CityGuest Experience Champion

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy comodo y centrico, todo esta cerca caminando
Stayed 5 nights in Feb 2023
Response from Guest Experience Champion on 7 Mar 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Rodica

Stayed 1 night in Feb 2023
Response from Guest Experience Champion on 12 Mar 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

6/10 Okay

Imran

Liked: Room comfort
Stayed 3 nights in Dec 2022
Response from Champion on 6 Jan 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Gurkirat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff is extremely helpful and helpful.
Response from Champion on 6 Jan 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff friendly a helpful. Parts of rooms felt tired. Soundproofong could be better. Breakfast choices a little limited. Overal really good. Happy to stay again
Response from Champion on 22 Dec 2022
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Kelvin John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Experience Champion on 12 May 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Good

???????

Stayed 4 nights in Nov 2022
Response from Guest Experience Champion on 12 May 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Yasaman

Stayed 2 nights in Nov 2022
Response from Champion on 14 Nov 2022
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

10/10 Excellent

jason

Stayed 2 nights in Nov 2022
Response from Guest Experience Champion on 12 May 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

4/10 Poor

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think Twice before going to Holiday Inn Istanbul
1. The cleaning team was not cleaning. They would pretend thet have cleaned and onlybcover things up. I had to go to the front desk to ask for the room to be cleaned. 2. Some front desk staff tried to be polite but the front desk manager on 9th November was not polite. One staff called Erdal was not professional. 3. I stated in a corner room (302). I think its walls are made out of boards. You hear everything from the next room 4. On my last night the air condition was hot. When i inquired i was told they have now switched to heat since its getting close to winter. They told me to open the window only to find the window opens for a few inches 5. The only positive part is about the bar and restaurant team. They make you feel comfortable
Stayed 4 nights in Nov 2022
Response from gs on 20 Nov 2022
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from gs on 3 Nov 2022
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smells of smoke Prefer a low soft pillow
Stayed 1 night in Oct 2022
Response from Champion on 28 Oct 2022
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terrible

Troy

Stayed 3 nights in Oct 2022
Response from Champion on 25 Oct 2022
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Sep 2022
Response from gs on 2 Oct 2022
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City