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Reviews of JW Marriott Hotel Istanbul Marmara Sea

5 out of 5
JW Marriott Hotel Istanbul Marmara Sea
Ataköy 2-5-6 Kisim Mah., Rauf Orbay Caddesi No.2/1 L B Bakirköy, Istanbul, Istanbul

Reviews

9.6

Exceptional

Rating 10 - Excellent. 121 out of 143 reviews" "
Rating 8 - Good. 14 out of 143 reviews" "
Rating 6 - Okay. 3 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water
Stayed 3 nights in Apr 2024
Response from Okan Karadag. General Manager on 22 Apr 2024
Dear Maurice,Thank you for kind comment. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

8/10 Good

volkan alper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Okan Karadag. General Manager on 1 Apr 2024
Dear Ola,Thank you for visiting us, we are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

osama, Cedar Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea
Stayed 1 night in Jan 2024
Response from Okan Karadag. General Manager on 4 Mar 2024
Dear Osama,Thank you for your kind word. We are looking forward to welcoming you back soon to our amazing property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Mordecai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have 0 complaints, the staff were excellent and extremely accommodating, restaurants were excellent, and it is is a great location, easy to walk to various shops and local transportation. I would recommend this location to anyone and I will most likely stay here again when I return to Istanbul.
Stayed 5 nights in Dec 2023
Response from Okan Karadag. General Manager on 14 Feb 2024
Dear Mordecai,Thank you for your kind words. We are very grateful that our staff exceeded your expectations.Your appreciation is a fantastic reward for us, and it inspires our committed hoteliers to constantly go above and beyond to deliver the quality service that you and all of our guests deserve.Our doors are always open, and we hope to see you again soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

osama, Cedar Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sea view
Stayed 1 night in Feb 2024
Response from Okan Karadag. General Manager on 2 Feb 2024
Dear Osama,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Jasneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the JW made our stay so pleasant. Housekeeping lady Senel was awesome. Only recommendation would be to include better americano coffee and offer maybe a pot of it for room service. A small cup of americano isn’t enough for some American travelers. Overall, excellent stay!!
Stayed 7 nights in Jan 2024
Response from Okan Karadag, General Manager on 22 Jan 2024
Dear Jasneet,Thank you for your lovely comments.The feedback you were so kind as to share is much appreciated. We took careful note of all the compliments as well as the improvement needs mentioned.And it will definitely be considered to improve the quality of our services.We would be delighted to welcome you back to our beautiful property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

jude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Okan Karadag. General Manager on 4 Jan 2024
Dear Jude,Thank you for visiting us. we are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

MAHDI, minto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean hotel
Stayed 3 nights in Dec 2023
Response from Okan Karadag. General Manager on 31 Jan 2024
Dear Mahdi,Thank you so much for your kind remarks. We hope to see you again at our lovely property in the near future.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service and hotel I have ever stayed at! I will definitely be back!
Stayed 12 nights in Dec 2023
Response from Okan Karadag, General Manager on 31 Jan 2024
Dear Julie,Thank you for your kind words. We are very grateful that our associates exceeded your expectations.Our doors are always open, and we hope to see you again soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Carole

Stayed 6 nights in Dec 2023
Response from Okan Karadag. General Manager. on 31 Dec 2023
Dear Carole,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Carole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service ever
Stayed 4 nights in Dec 2023
Response from Okan Karadag. General Manager on 27 Dec 2023
Dear Carole,Thank you for visiting us. We are looking forward to welcoming you Back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything there and everyone they are trading guests very well. Friendly , lovely. I feel feel at JW Marriott Marmara like with my family. I can find a great word to say what is in my mind and my heart about the service. But I can say I love the JW Marriott maranta Istanbul and I will go there more and more
Stayed 7 nights in Nov 2023
Response from Okan Karadag. General Manager on 28 Nov 2023
Dear Hesham,We are absolutely delighted to know that your stay with us was formidable. It was a pleasure to welcome you to our lovely property.I will personally pass on your kind compliments to all of our associates.We are looking forward to welcoming you back at the beautiful JW Marriott Marmara Sea.Kind Regards,Okan KaradagGeneral Manager,

10/10 Excellent

Diego

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay.
Stayed 7 nights in Nov 2023
Response from Okan Karadag. General Manager on 28 Nov 2023
Dear Diego,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Pawel

Stayed 1 night in Nov 2023
Response from Okan Karadag. General Manager on 15 Dec 2023
Dear Pawel,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind regards,Okan KaradagGeneral Manager

10/10 Excellent

R Bradley

Stayed 1 night in Nov 2023
Response from Okan Karadag. General Manager on 13 Nov 2023
Dear R Bradley,Thank you for staying with us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Beautiful property, exceptional staff.
Stayed 5 nights in Oct 2023
Response from Okan Karadag, General Manager on 23 Oct 2023
Dear Ashley,What a wonderful compliment and image to begin the day with.Your appreciation is a fantastic motivator for our workers to continually go above and beyond.We would be glad to welcome you back to our lovely property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Tarkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at JW Marriott Istanbul was nothing short of extraordinary, thanks to the impeccable service provided by Ilknur, Emir, Cemre, and the entire staff. Their commitment to excellence truly made my experience memorable. The breakfast surpassed expectations, offering a delightful array of high-quality options that catered to various tastes. The hotel itself is a testament to luxury and sophistication, with well-maintained and comfortable rooms that provided a haven of relaxation. The attention to detail in ensuring cleanliness did not go unnoticed, and it added to the overall positive impression. One standout moment was during our early arrival when, instead of the typical wait, the manager, demonstrating a genuine commitment to guest satisfaction, promptly found us a room. This level of attentiveness and proactive service truly elevated the stay. The staff's helpfulness was consistent throughout, creating an atmosphere reminiscent of a 7-star hotel. Their eagerness to assist with any inquiries or requests contributed significantly to the overall sense of hospitality. I wholeheartedly recommend JW Marriott Istanbul to anyone planning a visit to this vibrant city. The combination of exceptional service, top-tier amenities, and a welcoming atmosphere makes it a standout choice for travelers seeking a truly remarkable experience. My stay at JW Marriott Istanbul was nothing short of extraordinary, thanks to the impeccable service provided by Ilknur, Emir, Cemre, and the en
Stayed 3 nights in Oct 2023
Response from Okan Karadag, General Manager on 11 Oct 2023
Dear Mr. Tarkan,Warm greetings from the JW Marriott Hotel Istanbul Marmara Sea. We, as a team, would like to extend our thanks to you for the lovely words you used to describe our hotel along with its staff and services. We cannot be prouder to read such an amazing review and have an outstanding ranking. As a valued guest, your feedback will be shared with our associates to continue to inspire and motivate them to deliver exceptional customer service.We would be honored to welcome you back to our lovely property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Rashad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Okan Karadag, General Manager on 30 Oct 2023
Dear Rashad,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards, Okan KaradagGeneral Manager

8/10 Good

lando

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a nice property. Staff in general are cordial and helpful. The hotel is near a highway and the sound of traffic is annoying. Also main attractions are much farther than what is mentioned on the website. The star rating system in general is questionable in Turkey. Overall Turkish people are very hospitable.
Stayed 5 nights in Oct 2023
Response from Okan Karadag, General Manager on 30 Oct 2023
Dear Lando,Thank you for your kind words. We are very grateful that our staff exceeded your expectations.Your appreciation is a fantastic reward for us, and it inspires our committed hoteliers to constantly go above and beyond to deliver the quality service that you and all of our guests deserve.Our doors are always open, and we hope to see you again soon.Kind Regards,Okan KaradagGeneral Manager

6/10 Okay

Ehab

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice new hotels disappointing service
I made two reservations with panoramic sea view rooms as I was with my wife and my 13 years old son , I have send the management email before that we wanted connected rooms , unfortunately that was not available when I checked in , they asked for 1500 euro in order to upgrade, I had to accept the available rooms but I stayed all night worried about my son the first night the second two nights we had to stay in the same room although I paid for two Check in and check out were very slow , cost of breakfast was extremely high and average quality Rooms are really beautiful but I didn’t find peace in there
Stayed 3 nights in Sep 2023
Response from Okan Karadag, General Manager on 1 Oct 2023
Dear Mr. Ehab,Thank you for taking the time to share your thoughts on your visit to the JW Marriott Hotel Istanbul Marmara Sea.We are deeply disappointed if your experience fell short of your expectations.We try to guarantee an optimal experience for every guest, so providing input is highly valuable.Please do not hesitate to contact us privately if you would like to discuss the issue further.Kind Regards,Okan KaradagGeneral Manager

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel contacted us in advance to ask when we would come. We telephoned and asked whether 2pm would be ok (knowing check in was at 3pm). They said "no problem" and offered to send a car. We declined the car and said we'd take a taxi (we were transferring from another hotel and didn't want the pressure of knowing they would turn up at a specific time). On arrival at 2pm told room wasn't ready and left sitting in lobby waiting ... for 1 1/2 hours. No drinks offered or acknowledgement that we were waiting. Eventually reapproached front desk and complained at 3:30. Complaint was handled very professionally. Hotel did make good by sending written apology and fruit basket plus access to executive lounge, so credit for that. Bottom line is we lost an afternoon when we could have been out and about. If they'd told us upfront not to turn up before 3pm, we would have organised things differently. Other than this no other complaints. Hotel is a bit isolated but very nice if all you want to do is chill after a number of days in Istanbul. Room and balcony were very nice.
Stayed 3 nights in Sep 2023
Response from Okan Karadag, General Manager on 27 Sept 2023
Dear Timothy,Thank you very much for your stay with us. The feedback you were so kind as to share is much appreciated, and we took careful note of all the compliments as well as the improvement needs mentioned. And it will definitely be considered to improve the quality of our services.The entire team looks forward to the pleasure of welcoming you back.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Okan Karadag. General Manager on 25 Sept 2023
Dear Fatima,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023
Response from Okan Karadag, General Manager on 23 Sept 2023
Dear Mohamed,Thank you for visiting us. We are looking forward to welcoming you back.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Nezi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Okan Karadag, General Manager on 21 Sept 2023
Dear Nezi,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards, Okan KaradagGeneral Manager

8/10 Good

Sai Tung Stones

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Okan Karadag, General Manager on 21 Sept 2023
Dear Sai Tung StonesThank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards, Okan KaradagGeneral Manager

6/10 Okay

Hesham

Business traveller
Liked: Cleanliness, staff & service, room comfort
good
Stayed 3 nights in Sep 2023
Response from Okan Karadag. General Manager on 18 Sept 2023
Dear Hesham,Thank you for visiting the JW Marriott Hotel Istanbul Marmara Sea.We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Okan Karadag, General Manager on 1 Sept 2023
Dear Hesham,Thank you for visiting us. We are looking forward to welcoming you back. Kind Regards, Okan KaradagGeneral Manager

10/10 Excellent

Rakan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Staff go above and beyond to meet guest’s needs.
Stayed 3 nights in Aug 2023
Response from Okan Karadag on 23 Aug 2023
Dear Rakan,What a lovely compliment. We are really touched that you have a perfect experience with us. We would be honored to welcoming you back in our lovely property. Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool and spa facilities Michelin star Japanese restaurant Beautiful balcony with stunning sea view
Stayed 3 nights in Aug 2023
Response from Okan Karadağ. General Manager on 14 Aug 2023
Dear Alan,What a lovely compliment. We are really touched that you have had a perfect experience with us.We would be honored to welcome you back to our lovely property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Gabrial

Stayed 2 nights in Jul 2023
Response from Okan Karadag, General Manager on 29 Aug 2023
Dear Gabrial,Thank you for visiting the JW Marriott Hotel Istanbul Marmara Sea, we are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

6/10 Okay

Tareq

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property in general is OK. Nothing too spectacular if you have been around other JW Marriotts around the world. It does not have options for dining or nightlife, very quiet atmosphere. They have a nice location but are not utilizing it properly. Staff is generally friendly if you can communicate with them in English. Breakfast buffet for the price, quality and variety is not worth it. Other 5 star properties in Turkey, offer much better experience. There is no outside pool and the spa area is also pretty dead. Overall, it is satisfactory. They need to really jazz up the place and also make sure they hire staff that speaks English.
Stayed 6 nights in Jul 2023
Response from Okan Karadağ. General Manager on 4 Aug 2023
Dear Tariq,Warmest regards from the JW Marriott Marmara Sea Istanbul Thank you for your kind feedback.We are sorry to hear you received incorrect details regarding the outdoor pool. We have an outdoor pool operating from 10:00 a.m. every day until 8:00 p.m.If you would like to discuss the issue further, please do not hesitate to contact us privately.We are looking forward to hearing from you again soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property just a short drive to all the tourists attractions.
Stayed 3 nights in Jul 2023
Response from Okan Karadağ. Genral Manager on 1 Aug 2023
Dear Steve,Thank you for your flattering comments. It was a great pleasure to welcome you to our lovely Hotel.We will happily share them with all our associates.We would be delighted to see you again next season at our property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Bilgen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having family nearby, we have had the opportunity to stay at this hotel many times since it opened last year. Front desk sets the tone right from the get go, no matter how early you arrive. They are always willing to help. We appreciated Omer Bey’s help in finding a good room for us, which is not an easy task as we happen to be very particular. We start off our days with an amazing Turkish breakfast, including cooked-to-order gozleme. Everything you eat is as fresh as it gets. Great service by all team members, specifically Filiz Hanim, chefs Yigithan Bey, Harun Bey and Merve Hanim. We appreciate how they take feedback seriously and adjust to our needs. You won’t have to repeat your likes/dislikes everyday; they will get to know you and serve you accordingly with big smiles on their faces. Highly recommend booking an executive room to use the lounge where they serve delicious snacks throughout the day and and hot/cold dishes at night. Gym has top of the line equipment and great trainers, Ozge Hanim, Muhammet Bey and Emre Bey. Ozge Hanim and Ela Hanim at the spa are so sweet and helpful booking sessions. Previous years we tried staying at Sheraton, Hyatt, Polat, Radisson nearby but this JW Marriott blows all of them out of the water. We feel lucky to have such an amazing hotel with great staff near our family and look forward to many wonderful stays here.
Stayed 2 nights in Jul 2023
Response from Okan Karadag, General Manager on 7 Aug 2023
Dear Bilgen,Warm greetings from the JW Marriott Hotel Istanbul Marmara Sea, We, as a team, would like to extend our thanks to you for the lovely words you used to describe our hotel, along with its staff and services.We could not be prouder to read such an amazing review.Your estimation is a great reward for us and encourages our loyal hoteliers to always go above and beyond to provide the excellent service that you and all our guests are entitled to expect.We would be delighted to see you again next season at our property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Jul 2023
Response from Okan Karadağ. General Manager on 27 Jul 2023
Dear Abdulrahman,Thank you for visiting us. We are looking forward to welcoming you back.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and wonderful staff
Stayed 4 nights in Jul 2023
Response from Okan Karadağ. General Manager on 19 Jul 2023
Dear Mohammed,What a lovely compliment. We are really touched that you have a perfect experience with us.We would be honored to welcoming you back in our lovely property. Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Bilgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Okan Karadag, General Manager on 17 Jul 2023
Dear Bilgen,Thank you for Staying with us. We are looking forward to welcoming you back soon.Kind Regards,Okan Karadag General Manager

10/10 Excellent

Bilgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Okan Karadağ. General Manager on 12 Jul 2023
Dear Bilgen,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

mazen

Stayed 4 nights in Jul 2023
Response from Okan Karadag. General Manager on 1 Aug 2023
Dear Mazen,Thank you for visiting us. We are looking forward to welcoming you back soon.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this hotel. They were so helpful and polite. Front desk Mr. Chacha was the the greatest, he went out of his way to help us .
Stayed 6 nights in Jun 2023
Response from Okan Karadağ. General Manager on 10 Jul 2023
Dear Karla,What an incredible remark. You have touched our feelings by having such a pleasant time with us.We intend to pass on your encouragement to all of our associates.We would be grateful to welcome you back to our charming property.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

mazen

Liked: Staff & service, property conditions & facilities
Location , the hotel are amazing . Hotel is clean , new . Staff are very professional, especially Hilye who greeted us every morning at the breakfast
Stayed 6 nights in Jul 2023
Response from Okan Karadağ. General Manager on 7 Jul 2023
Dear Mazen,We are fulfilled to comprehend that you treasured your stay with us.I will personally convey your heartfelt congratulations to all of our associates, whilst this will enhance their morale.We look forward to welcoming you yet again to the charming JW Marriott Hotel Marmara Sea.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Views of the Marmara Sea was beautiful, friendly people at hostel
Stayed 7 nights in Jun 2023
Response from Okan Karadağ. General Manager on 7 Jul 2023
Dear Mohammad,We are fulfilled to comprehend that you treasured your stay with us.I will personally convey your heartfelt congratulations to all of our associates.We are looking forward to welcoming you yet again.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Alexey, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 2 nights in Jul 2023
Response from Okan Karadağ. General Manager on 6 Jul 2023
Dear Alexy,Thank you so much for your kind words. We are looking forward to welcoming you back.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very very , extremely CLEAN
Stayed 4 nights in Jun 2023
Response from Okan Karadağ. General Manager on 5 Jul 2023
Dear Karla,Thank you so much for your warm compliments. We look forward to seeing you again in the near future.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

mansorah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2023
Response from Okan Karadağ. General Manager on 3 Jul 2023
Dear Mansorah,Thank you so much for your warm words. We are looking forward to seeing you again in the near future.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Dr.Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 👍❤️❤️
Stayed 3 nights in Jun 2023
Response from Okan Karadağ. General Manager on 3 Jul 2023
Dear Dr. Ibrahim,Thank you so much for your warm compliment. We are looking forward to hosting you over and over in the not-too-distant future.Kind Regards,Okan KaradagGeneral Manager

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room service is slow. It took us more than one hour to check in. Others are good. Nice place near the sea. Room is very clean. Food is delicious.
Stayed 2 nights in Jun 2023
Response from Okan Karadağ. Genral Manager on 29 Jun 2023
Dear Alex,Thank you so much for your recent review. I am glad that you had a pleasant stay at our lovely property.Your feedback about the Room Service has been addressed, and I very much hope the service will be seamless when we have the wonderful opportunity to welcome you back in the nearest future.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

Bilgen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best hotel in the area. New, modern and has great staff always willing to help.
Stayed 1 night in Jun 2023
Response from Okan Karadağ. Genral Manager on 29 Jun 2023
Dear Bilgen,It was a great pleasure to welcoming you and we genuinely value and appreciate your stay experience with us.We recognize your time is valuable and appreciate the feedback you have provided; it means a lot to us to grow and getting better in what we are doing. We are looking forward to welcoming you back in the near future to resample the differences.Kind Regards,Okan KaradagGeneral Manager

10/10 Excellent

maan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff are exceptional
Stayed 2 nights in Jun 2023
Response from Okan Karadağ. General Manager on 28 Jun 2023
Dear Maan,Thank you so much for your wonderful compliments. we are looking forward to welcoming you back to our lovely hotel.Kind Regards,Okan KaradagGeneral Manager

2/10 Terrible

SHERIF

Stayed 5 nights in Jun 2023
Response from Okan Karadag, General Manager on 17 Jul 2023
Dear SHERIF,Warm greetings from JW Marriott hotel Istanbul Marmara Sea, thank you for your kind review.Please do not hesitate to contact us if you would like to share some specific examples about the issue. Kind RegardsOkan KaradagGeneral Manager

10/10 Excellent

HATEM, Yorba Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 6 nights in Jun 2023
Response from Okan Karadağ. General Manager on 19 Jun 2023
Dear Hatem,Thank you for staying with us, we are looking forward to welcoming you back.Kind Regards,Okan Karadağ General Manager