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Reviews of Greenstar Hotel

Greenstar Hotel
Katipmustafa Çelebi Mahallesi, Küçükparmakkapi Sokak No. 3, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 57 reviews" "
Rating 8 - Good. 15 out of 57 reviews" "
Rating 6 - Okay. 15 out of 57 reviews" "
Rating 4 - Poor. 7 out of 57 reviews" "
Rating 2 - Terrible. 6 out of 57 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the hotel bc it was in the middle of the city. The deco was a charming mid century style with a lot of mirrors. The staff was friendly and helpful.
Stayed 1 night in May 2023
Response from Cemal on 5 May 2023
Thanks You

6/10 Okay

Waseem

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower needs updated because it is unsafe to have no door all around and letting the water run all over the surrounding edges of the shower box, and flush is not right keeps running water and making noise. Hair dryer is not working either. We mentioned everything a few time but no response
Stayed 6 nights in Oct 2022
Response from Nihat Hut on 20 Oct 2022
Hello Dear Guest,All our rooms have doors and we are improving ourselves by taking into account what you said for the bathroom. Hope to see you again, have a healthy day.

6/10 Okay

Achraf

Disliked: Cleanliness
Stayed 5 nights in Sep 2022

2/10 Terrible

Mirza Ali

Stayed 18 nights in Aug 2022

2/10 Terrible

Jacob

Stayed 2 nights in Sep 2022

4/10 Poor

amer

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the appartment wasn’t clean , noisy , they gave the appartment very late . Bad experience
Stayed 3 nights in Aug 2022
Response from ÖZER on 30 Sept 2022
DEAR GUEST;PLEASE SEARCH THE TAKSIM REGION AND LEARN THE INFORMATION YOU NEED BEYOĞLU TAKSIM IS ISTANBUL'S MOST CROSSED TOURISM REGION WITH ITS HISTORICAL BUILDINGS THAT EVERYONE WANTS TO SEE AND VISIT.FOR THIS REASON 24/7THERE ARE OPEN RESTAURANTS, SUPER MARKETS, NIGHT CLUBS, LIVE MUSIC AND NEVER-ENDING ENTERTAINMENT. THERE WAS ALWAYS NOISE OUTSIDE, IF YOU STAY HERE IN ALL HOTELS, THIS SOUND AND NOISE WILL ALWAYS BE. HOWEVER, THERE IS NOTHING THAT WE CAN DO.IF YOU LIKE A QUIET PLACE, YOU CAN GET ADVICE AND HELP FROM US.THERE IS 12:00 PM CHECK OUT - 14:00 CHECK IN. WE DID NOT GIVE YOU A LATE ROOM, WE ALSO HELPED YOU WITH YOUR TIME.AS HUT SUITE;THANK YOU FOR YOUR BEAUTIFUL COMMENTS AND ADVICE.

2/10 Terrible

SAMI

Disliked: Staff & service, amenities, property conditions & facilities
Overall nice large suites in a great location. Room I checked into had no TV and the front desk kept insisting that one was there. Upon verifying that there was no TV indeed, he claimed that it may have been stolen and went down to view the security cameras. I was assured I would be informed - but to no avail. They refused to change my room and simply opened the front desk drawer and gave me cash, in the amount of the rate I had just paid, implying that I was no longer welcome. I was ultimately kicked out of this most awfully-staffed hotel I have ever stayed in. They also refused to allow a guest of mine to come to my room - suggesting - and outright claiming - that we were would be involved in inappropriate conduct and questioning why we needed to meet at the suite as opposed to using the shared space available to guests. Add to that horrible experience poor, unreliable wifii - and you will see why I strongly suggest any other property in Istanbul than this unpleasant and unprofessional establishment,
Stayed 1 night in Dec 2021
Response from Hut Suite Hotel on 10 Dec 2021
When you checked in, we said that the TV in our hotel room was broken, and when we apologized, you agreed to stay in the room. When your friend (who is not staying at the hotel) arrives, he cannot enter the hotel room as he does not have an ID or passport. and we said that you can host in the lobby. After using the hotel room for 3 hours, we came to the front desk and said that you would leave the hotel because of the TV problem, and when you asked for your money, we apologized by refunding your full money. There is wifi on every floor. We also informed you that you will connect to whichever connection works well with the same password. And you connect to the Wifi in the lobby and claim that the internet is not good in the upstairs room. Thank you for the rating you gave to our hotel and front office friends, despite all our help.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Not great not bad
Stayed 14 nights in Dec 2019
Response from Murat E. / Guest Relations on 10 Jan 2020
Dear Guest, Thank you for choosing to stay at Hutsuite Hotel and we thank you for your valuable feedback. We hope to welcome you to our hotel in the near future to make you see the difference and enjoy our improved services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Mona

Stayed 6 nights in Sep 2019

8/10 Good

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay will come again
Stayed 3 nights in Jun 2019
Response from Murat E. on 24 Jun 2019
Dear Osama Thank you for sharing your feedback after your stay at our hotel. Comments like yours motivate us and we are very glad to know we were able to make your stay a memorable one. We all look forward to have the chance to welcome you back again. Kindest Regards

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay !
Amazing location only 3 minutes to Taksim square Price is very good compare to location and services Staff were very friendly and helpful and able to speak English and Arabic Spical Thanks to Firas who was very kind and friendly I highly recommend this hotel for short or long stay
Stayed 6 nights in Jun 2019
Response from Murat E. on 21 Jun 2019
Dear Amer, Thank you very much for your valuable comments. It is really nice and proud to hear that you were satisfied with your accommodation in our hotel and you recommend it to others. It will be pleasure for us to welcome you in our hotel for your next visit to Istanbul in the near future again. We are sure that your valuable comments will also help our potential guests in their future plans. Best regards

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019
Response from Murat E. on 16 Apr 2019
Dear Guest, Thank you for taking the time to send us a review point. I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us. Your comment point will help us to correct some issues. We hope you will consider staying with us the next time you are in the area.

6/10 Okay

Rico

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Affordable Hotel in a vibrant neighborhood
The Hutsuite Hotel is ideally located just off of Istiklal Street, which is a vibrant area full of cafés, bars, clubs and restaurants. It's close to Taksim Square so public transportation is also close by. We had two issues with the property. First, they seemed genuinely surprised to see us and check-in took some time. The credit card machine did not work so we had to pay cash. There was no wifi or breakfast offered and there is no airport shuttle as indicated in the hotel information. Second, our room was not cleaned on the second day, so no clean towels for example. The hotel looks quite run down, but the room is as advertised and was fair value for money. There seemed to be some renovations happening which should improve the visuals. Location wise the hotel is well situated. For a first time visitor the area may feel a bit more 'edgy' but my wife and I felt very safe and enjoyed walking in the area and exploring the side streets. You have some street noise until the early hours of the morning (we stayed here over a weekend) but that's really what makes Istiklal so interesting. Overall we got what we paid for but would like to see some minor tweaks and improvents.
Stayed 2 nights in Jun 2018

8/10 Good

Raphe, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms,, beautiful original features. Bathroom needs attention.
Stayed 14 nights in May 2018

4/10 Poor

martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 4.1 excellent rating is a scam
Excellent location and that is where the good part ins. Totally downtrodden reception non-existent service increfibly scarce. Turkish only not a word in any other language. Strongly suggest you stay away from it.
Stayed 4 nights in Feb 2018
Response from hutsuite on 15 Mar 2018
we will apologize for the shortcomings we will renovate and provide good service

10/10 Excellent

Andres Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5!
Great hotel, clean and good location. Friendly staff and really nice suite rooms.
Stayed 4 nights in Feb 2018
Response from hutsuite on 8 Mar 2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Value for money
Location is just few step from Taksim and insde heart of Istiklal road .Suit was big but I guess smaller than 50 sqm, Reception was very friendly and helpful, Price is very good whem you compare with other hotels in same area ,You cant expect view in this area coz Istiklan is old area and all hotels or suits are inside alleys , Wifi speed was good and room was not noisy ,TV satellite just have few Turkish channels and no any international channels. Inside bathroom was not any shower gel or soap but maybe they forgot to put there ,Anyway I will come back again to there.
Response from hutsuite on 1 May 2017
en yakın zamanda eksiklerimizi tamamlayacağız

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from CEMAL on 14 Apr 2024
THANK YOU VERY MUCH FOR CHOOSING US, WE WILL WAIT YOU AGAIN, SIR.

6/10 Okay

Aldin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Das einzige an der Unterkunft was Gut ist, ist die Lage. Aus dem Hotel raus direkt am Taxim Platz. Für Übernachten ist es Ok und den Preis.
Stayed 5 nights in Apr 2023
Response from Hut Suite on 12 Apr 2023
We value your comments. Thank you.

4/10 Poor

Dudu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from HUT SUİT on 6 Jan 2023
Teşekkürler Daha Yüksek Bekliyordum Sizden Yinede Çok Teşekkürler....

10/10 Excellent

Ilker

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist super, Ich würde es nochmal buchen.
Response from HUT SUİT HOTEL on 29 Dec 2022
Teşekkürler Yine Misafir Etmekten Sizleri Ağırlamaktan Onur Duyarız

4/10 Poor

Mohamed selim

Travelled with family
Disliked: Property conditions & facilities, room comfort
Chambres non conformes aux photos sur site. C très humide sombre et vieux. A ne pas recommander
Stayed 7 nights in Aug 2022

4/10 Poor

Nuray

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Skuffende
Stayed 3 nights in Jul 2022

8/10 Good

Gökhan

Liked: Staff & service
Stayed 5 nights in Apr 2022

2/10 Terrible

Sara

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

6/10 Okay

Frank

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
People at the reception were very kind, and the location is perfect! In the Taksin street. Unfortunately some rooms need maintnance and the entrance of the hotel doesnt look like a lobby, the first imprssion of the hotel is not good. Anyway taking in consideration the price, its not bad. El personal de recepcion muy amable, y la ubicación es perfecta! En la calle Taksin. Desafortunadamente algunas habitaciones necesitan mantenimiento y la entrada del hotel no se ve como un lobby y la primera impresion de las instalaciones no es buena. Sin embargo, costo-beneficio no está mal.
Stayed 3 nights in Feb 2022
Response from apo on 12 Feb 2022
THANK YOU FOR YOUR VIEW, WE WILL MAKE A SEPARATE EFFORT TO IMMEDIATELY REMOVE THE DEFICIENCIES YOU SAY AND WE ARE HAPPY AND HAPPY TO HAVE CUSTOMERS LIKE YOU. THANKS AGAIN ON BEHALF OF HUT SUITE WE WANT TO SEE YOU AGAIN SOON, BE HAPPY..

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
fin rom til en god pris. Det som var dårlig var at det var alltid veldig kaldt på badet. Vaskedamen var innom få dager av hele oppholdet noe jeg syns var litt dårlig da vi hadde behov for vask hver dag. Utenom det, hyggelig og behjelpelige ansatte.
Stayed 11 nights in Jan 2022
Response from apo on 1 Feb 2022
Takk for informasjonen du har gitt, og vi vil være beæret over å ønske deg velkommen igjen.

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hut Suite Hotel on 24 Dec 2021
Hello dear thanks for your comment

6/10 Okay

OGUZ

Business traveller
Disliked: Cleanliness
Stayed 1 night in Sep 2021

8/10 Good

yunus

Liked: Room comfort
Apart tarzı makul bir tesis
Stayed 2 nights in Aug 2020
Response from hut on 25 Aug 2020
teşekkür eder yine bekleriz istekleriniz ve beklentileriniz olursa önerilerinizi bekleriz.

10/10 Excellent

Bora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hut on 25 Aug 2020
teşekkür eder.memnun kaldıysanız yine bekleriz!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super toll geiles suite gerne wieder kann es nur weiter empehlen
Stayed 9 nights in Jan 2020
Response from Murat E. on 4 Feb 2020
Dear Guest, Thank you for choosing to stay at Istanbul Hutsuite Hotel and we thank you for your valuable feedback. It was a pleasure to receive your kind and positive comment.We hope to welcome you again at in our hotel to experience our Turkish hospitality. Best Regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel met veel lawaai en goed personeel
Hotel heeft geen geluidisolatie, je kan niet slapen door lawaai in de drukke straat; alles ruikt naar sigaretten zelfs de stoelen, sanitaire is niet in orde en aan vervanging toe. Personeel is super aardig, alleen accomodatie is niets.
Stayed 3 nights in Oct 2019

6/10 Okay

CHRISTOS

Stayed 4 nights in Aug 2019

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location and very good service
Stayed 9 nights in Jul 2019
Response from Adnan S. on 25 Jul 2019
Dear Raed,Thank you very much for your comments.We hope to see you back again and enjoy serving you.Best Regards.

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very good hotel and a privileged place and a cantankment in a secluded house😍😍😍😍
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Rezervasyon yaparken oda kahvaltı şeklinde aldık, sabah kahvaltı için indiğimizde genç bir bayan kahvaltı olmadığını, gelecek ay başlayacağını söyledi. Gelecek ay kahvaltıya mı gelelim nedir yani :)
Stayed 1 night in May 2019
Response from Murat E. on 30 May 2019
Sayın Misafirimiz, Expedia ve diğer rezervasyon sitelerinde kahvaltı dahil oda satışımız yoktur, rezervasyonunuz sadece oda fiyatını içermektedir. Sizi otelimizde tekrar görme fırsatı bulduğumuzda daha gelişmiş hizmet kalitemiz ile misafir etmekten mutluluk duyacağız. Saygılarımla

8/10 Good

Татьяна

Liked: Staff & service, room comfort
Нормальный отель, есть нюансы
Удобное расположение. Но соседство с Истикляль даёт и свои минусы: по ночам долбит музыка - окна не откроешь. Просторный номер: спальня и гостиная. Но уборка не очень хорошая - пыль за дверью, под кроватью мусор. И Уборка по требованию - попросил, уберут, если не скажешь, то живи без смены полотенец, белья и уборки. Нет фена - это нонсенс.
Stayed 6 nights in May 2019
Response from Murat E. on 13 Jun 2019
Dear Tatiana, Thank you for sharing your experience during your stay in our hotel. We are sorry and very upset for your dissatisfaction about some conditions. We hope to welcome you to our hotel in the near future to make you see the difference and enjoy our improved services. Kind Regards

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Das beste an der Unterkunft war die Lage Schöne große Suiten Aber leider sehr ungepflegt. Kein Wechsel der Handtücher und kein Toilettenpapier wir mussten das Personal immer fragen . Aber ich denke für kurze Zeit als Städte trip ausreichend
Stayed 4 nights in Apr 2019
Response from Murat E. on 16 Apr 2019
Dear Guest, Thank you for taking the time to send us a review with a good point. Your opinions make us look from outside to our hotel and we already informed the related department about the point that you emphasized. We hope you will consider staying with us the next time you are in the area.

6/10 Okay

Recep

Liked: Cleanliness, property conditions & facilities, room comfort
Belliggenhed, belliggenhed og belliggenhed!
En del kaos og forvirring omkring indtjekningen, men jeg bookede lejligheden 20 min før jeg ankom (kl. 22), men dette blev løst hurtigt. Behagelig og ren lejlighed, men ikke som på billederne. Der er ikke meget "deluxe" over det. Belliggenheden er fantastisk eller mere end fantastisk. Taksim ligger 100 m. fra lejligheden og Istiklal caddesi 50 m. Du har heller ikke langt til Hagia Sofia, Blå moske m.fl. der var meget stille i lejligheden selv om man befinder sig midt i nattelivet! det er ikke et hotel, men 10 lejligheder med en reception som er lukket om natten.
Stayed 2 nights in Mar 2019
Response from Murat E. on 13 Mar 2019
Dear Recep YASAR, First of all, we thank you for your valuable comments because they make us look from outside to our hotel and we will do our best about the points that you emphasized. We hope to welcome you to our hotel in the near future to make you see the difference and enjoy our improved services. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Idare eder
Otelin konumu çok iyi. Biraz ısınma problemi vardı. Elektrikli soba ile takviye yaptik. Genel olarak fena degildi
Stayed 1 night in Feb 2019
Response from Otel Yetkilisi on 4 Mar 2019
Sayın Misafirimiz, İstanbul Hutsuite Otel’i son ziyaretinizden sonra vaktinizi ayırarak otelimiz hakkında yapmış olduğunuz nazik değerlendirmeniz için teşekkür ederiz. Otelimiz ile ilgili yapmış olduğunuz olumsuz bildirimlerinizin iyileştirilmesi, olumlu bildirimlerin ise daha üst seviyeye taşınması için çalışmalarımızı hızlandırmış bulunmaktayız. Otelimize bir sonraki ziyaretinizde sizi daha gelişmiş hizmet kalitemiz ve Türk konukseverliğiyle misafir etmekten mutluluk duyacağız. Saygılarımızla Murat ERYILMAZ

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel til super pris!
Vi bestilte et almindeligt værelse og fik tildelt "en lille lejlighed" med stue/køkken, soveværelse og badeværelse. Værelserne var store, rene og hyggelige. Et godt hotel til en rigtig billig pris og ligger meget tæt på metroen. Kan klart anbefales!
Response from hutsuite on 13 Apr 2018
TESEKKURLER

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tam bir rezalet :(
Kesinlikle tercih edilcek bi yer degil puanina aldandim hersey eski pusku hersey kullanilmis gibiydi dolaplarda kullanilmis corap dis fircasi gibi seyler vardi tavandaki avize ustumuze dusucek die yatakta uyumadik giristeki nargile icen dayilar zaten ayri bi olay
Response from hutsuite on 11 Apr 2018
BIR HATADAN DOLAYI OZUR DILERIZ

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Response from hutsuite on 11 Apr 2018
YAKIN YAKIN ZAMANDA HER SEY DUZELECEK

6/10 Okay

Yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oteldeki tek sorun temizlik oda servisi temizliği sıfır ve her girişte oturan 3 orta yaşlı adamın nargile içisine tanık olmamak mümkün değil
Stayed 4 nights in Feb 2018
Response from hutsuite on 6 Mar 2018
her seyi bastan asagı yeniliyoruz cok tesekkuler

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk hotel in zijstraat van gekende winkelstraat!
Zeer ruime nette kamer, vlakbij de gekende winkelstraat. Alle toeristische attracties zijn vlot bereikbaar, dankzij de metro. Aanrader!
Stayed 6 nights in Feb 2018
Response from hutsuite on 28 Feb 2018
thank you

10/10 Excellent

emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keyifli ve uygun
Güler yüzlü ve ilgili personel, otel lokasyonu çok iyi, temiz ve bakımlı oda, Ve komforlu, rahat. Teşekkür ederim.
Stayed 1 night in Feb 2018
Response from hutsuite on 26 Feb 2018
cok tesekkurler yine bekleriz