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Reviews of DoubleTree by Hilton Hotel Istanbul - Tuzla

DoubleTree by Hilton Hotel Istanbul - Tuzla
Evliya Celebi Mah. Mustafa Kemal Ca, Tuzla, Istanbul

Reviews

8.2

Very good

Rating 10 - Excellent. 33 out of 73 reviews" "
Rating 8 - Good. 25 out of 73 reviews" "
Rating 6 - Okay. 6 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 6 out of 73 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ihab

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Høgni

Stayed 5 nights in Aug 2022

8/10 Good

Abdelmoneim

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really disappointed form the Hotel. I can't imagine that could be Hilton. If that is Hilton the quality is really bad. Paid for 500 m2 room. First we were given a room no more than 20 m2. After a dispute they moved us to a room no more than 40 m2 smelling like mold. Afterwards we were given a third room even smaller than the previous one. We paid extra for sea view. The view was the road which was pretty much busy all the time. Apparently, according to the latest price list we have payed for 3 rooms but used only a small one with a bedroom and tiny living room.
Stayed 1 night in Mar 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area around the hotel isn't well suited for walks. It's a business hotel with a very friendly staff.
Stayed 1 night in Jan 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Oct 2019

8/10 Good

Henrik Krull

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
usiness trip in Tuzla
Stayed there for few days, friendly staff, good restaurant. Did complain about a smell from drains in bathroom and light not working in bathroom as well and problem was not sorted out 3 days after and upon checkout. Have stayed at the hotel before and are generally happy to stay and I am sure hotel will fix problems before next stay.
Stayed 5 nights in Sep 2019

8/10 Good

Abdul Ghani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very enjoyable stay and was looked after very well by Hakan Bey in the front desk and Erkan Bey the bell boy
Stayed 7 nights in Jun 2019

10/10 Excellent

Irem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not spend so much time but it was nice.
Stayed 1 night in Apr 2019

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Great but could be really great
I'll start this review by saying that I would definitely stay here again. The hotel is convenient for the business I do in Tuzla and even though it is, if it were not to my liking, I would find somewhere else to stay. So, potential guests, have no fear. However, some improvements need to be made. For a start, the practice of routinely telling arriving guests that they have been upgraded to a suite should stop. Especially since I have booked a suite and they will know this in any case. Secondly, the room service needs to be improved. On the four consecutive nights I stayed I never had my room fully serviced. Day one you get your minibar refreshed but no bed made, no bathroom cleaned. Day two you get bed made, bathroom cleaned, but no minibar refreshment. And so it goes. Room service orders are frequently mis-delivered. In other words you don't get quite what you ordered eg. buffalo mozzarella is delivered as mozzarella and avocado salad. Which is sort of fine unless you hate avocado. But, that said, these are niggles and can be fixed. The hotel staff are generally very good. The place is very clean and well kept. Gym equipment is excellent. The food itself is delicious and well prepared. I would definitely recommend the hotel to other guests but with a caveat; be prepared for some minor inconsistencies.
Stayed 4 nights in Apr 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay for business in Tuzla
Very enjoyable stay in a top quality hotel. Although the hotel is nestled between a very busy shipyard and a very busy motorway this does nothing to detract from the quality of the accommodation, hotel cleanliness, levels of service and facilities on offer. The hotel food menu is not only very well priced but the food is great too. The gym, so often a bone of contention in hotels is extremely well maintained and well stocked with a good array of equipment. Room service were prompt and efficient. I didn't have the opportunity to use the spa facilities but if they are anything like the rest of the hotel I'm sure they will be excellent. From what I could see, the majority of guests here were staying on business, mostly associated with the local shipyard and I am sure that this hotel provides a very good home from home for those guys. I thoroughly enjoyed my two night stay here. In two weeks I will return here for a further 4 nights and I am looking forward to it.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank the wonderful staff at this hotel in my recent stay there. I was totally taking care of. I never felt away from home. The food was superb and my Turkish tea was right on the point on the coldest nights. My room was clean and spacious. I would always come back there. Thank you for making me feel so welcome. Keep up great work😘
Stayed 6 nights in Mar 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service as always with this double tree Hilton , speedy check in . clean and spacious room .
Stayed 4 nights in Feb 2019

8/10 Good

yudhveer singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend for the brand
The hotel is good especially the warm cookie. Everything works as it is supposed to. However, there is nothing special for the steep price you pay for a night. Also wifi is very average. You can't make a whatsapp call without getting disconnected every minute or so. I would say the hotel is very suitable for people who have some work/meeting in nearby shipyards.
Stayed 3 nights in Jan 2019

10/10 Excellent

Henrik Krull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Tuzla
I have been staying at same hotel about 4 times now and are always happy with the stay. Surroundings is not son nice, but use of Uber or Taxi makes it better. Hotel could de better in terms of cleaning, found food leftovers in my room, and they were still there upon checkout and I stayed there 2 nights. We also had a heavy rain and windows were leaking so carpet was soaked. Otherwise a very friendly staff and in general good service, will probably stay there again, but mostly because no other other is that convenient in location to my business visits.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff at the restaurant were helpful and the food was very good too
Stayed 4 nights in Nov 2018

10/10 Excellent

Wiggert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, staff needs training. Overall good experience.

8/10 Good

Nanda Kumar, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuzla Hilton
Short and good. Have stayed here many many times. As always the service and the staff are good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAW Airport hotel
It is a great hotel near the airport. The spa is wonderful, the rooms were super comfortable. The food was good at the restaurant. The shuttle was only available from 9 am in the morning and we left at 6:30. This was a drawback but taxis are readily available. The warm cookie upon arrival was yummy.

10/10 Excellent

Mark, Houston, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Good quality hotel with very helpful staff who always said hello and smiled. Resteraunt food was good quality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

meshari, alaradah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dad hotel bad servise
Bad hotel bad location bad servis bad cooking and resterant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memnuniyet
İlgi alaka temizlik sefa beyin yardımcı olması
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

Yunsung

Business traveller
God
Good
Stayed 2 nights in Sep 2020

8/10 Good

Yunsung

Business traveller
Good
Good
Stayed 5 nights in Sep 2020

10/10 Excellent

Ilker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personel
Personel çok iyi ve güleryüzlü
Stayed 1 night in Aug 2020

8/10 Good

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Deden

Liked: Cleanliness, amenities, property conditions & facilities
Sehr schöne Unterkunft. Minus personal nur wegen englisch Kenntnisse. Sonst top.
Stayed 2 nights in Aug 2020

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Lässt zu wünschen übrig
Stayed 2 nights in Mar 2020

8/10 Good

STEFANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottima posizione per lavoro
Buona esperienza, ottimo per lavoro, vicinanza cantieri Tuzla
Stayed 5 nights in Jan 2020

6/10 Okay

Knud Frede

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ekstra betaling grundet fejl.
Hej. Da jeg checkede ind den 2 januar ved 21:00 tiden blev jeg afkrævet betaling for 2 nætter selvom jeg fremviste kvittering på betaling via Hotel.com. Jeg betalte med Master Card og fik aftalt med receptionen at manager Vokan ville tage sig af sagen når han kom næste dag ved 9 tiden. Han oplyste at der var sket en fejl og ville føre det afkrævede beløb på 1088TL tilbage til min konto. Beløbet er dags dato ikke modtaget selvom jeg henvendte mig til hotellet i går.
Stayed 2 nights in Jan 2020

8/10 Good

Yusuf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

hakan

Travelled with group
Liked: Property conditions & facilities, room comfort
Sıcak havuz ve jakuziden buram buram Klorlu buhar
Stayed 1 night in Dec 2019

8/10 Good

Ahmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir otel ancak gürültüyü önlemesi gerekli.
Otelin arka bahçesi içinde mevcut bir eğlence mekanında oluşan yüksek sesli canlı müzik nedeniyle gece 12:00 ye kadar uyuyamadık. Hoparlörler, amplifier lar ın bu kadar yüksek derecede açık olmasına gerek yok bence söz konusu mekan zaten küçük ve içeridekilerde muhtemelen aşırı ve sürekli yüksek sesten dolayı rahatsızdır. Bu otele sırf bu yüzden tekrar geleceğimi sanmıyorum.
Stayed 1 night in Dec 2019

2/10 Terrible

Fatih

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

ulviye cigdem

Fiyat performans oranı kötü
Kesinlikle verilen parayı hak etmeyen ve Hilton standartlarından olmayan bir otel.
Stayed 1 night in Aug 2019

8/10 Good

Simplice

Liked: Cleanliness
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tres propre gare a côté. Piscine très bonne. Restaurant bon
Stayed 14 nights in Jul 2019

6/10 Okay

CHUN WA

Liked: Cleanliness, staff & service
服務不錯，但空調不能調整溫度，牀單很多毛粒
Stayed 3 nights in Jun 2019

10/10 Excellent

JINSEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

CEm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Roman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018

8/10 Good

Mikael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent business hotel
The rooms are nice but the bathroom had a real stench of sewer. Breakfast could be a little bit better
Stayed 2 nights in Sep 2018
Response from Ozge on 15 Oct 2018
Dear Sir, First of all, we would like to thank you for choosing DoubleTree By Hilton Tuzla and your valued feedback following your recent stay with us. We are pleased to learn that you were generally satisfied with our services. In order to improve our services and make your future stays more comfortable, we would be grateful if you could share your comments in more detail- guiding us to understand your preferences. Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the DoubleTree By Hilton Tuzla in the near future. Best regards, Reservations Team