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Reviews of Avicenna Hotel - Special Class

Avicenna Hotel - Special Class
Mimar Mehmet Aga Cad., Amiral Tafdil Sok. Sultanahmet, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 165 out of 613 reviews" "
Rating 8 - Good. 231 out of 613 reviews" "
Rating 6 - Okay. 113 out of 613 reviews" "
Rating 4 - Poor. 62 out of 613 reviews" "
Rating 2 - Terrible. 42 out of 613 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Wendy Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely terrace restaurant on the top floor that was not particularly well advertised and therefore quiet
Stayed 3 nights in Apr 2024
Response from Avicenna Hotel on 22 Apr 2024
Dear Avicenna Guest,Thank you very much for sparing your valuable time and sharing your evaluation after your visit.We hope to welcome you again soon with our team and offer you the best Turkish hospitality at Avicena Hotel Istanbul.We wish you a nice day.Kind regards

2/10 Terrible

Qaysar

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Really dirty and horrible hotel. Would not recommend to use this hotel for pets let alone for human beings. Yellow water coming from bathroom basin and toilet and shower. Floors to the hotel room were sticky and dirty.
Stayed 6 nights in Nov 2023

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Avicenna Hotel on 7 Aug 2023
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regardsThank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

10/10 Excellent

Albert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed at 4 hotels in Türkiye due to travel and Avecinna was by far the best. The breakfast’s were delicious and well presented. The front desk was helpful, kind, and accommodating. The concierge by the name of Bilal was especially helpful and extended himself far beyond what was expected. We thank Avicenna for a delightful stay.
Stayed 4 nights in Apr 2023
Response from Avicenna Hotel on 4 May 2023
We’re happy to hear that our location, staff, and breakfast left a great impression on you. Thanks so much for leaving this kind review -- really appreciate it! Next time you're in İstanbul, we hope to see you again!Best wishes

10/10 Excellent

Fernando

Stayed 4 nights in Apr 2023
Response from Avicenna Hotel on 19 Apr 2023
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my third time at this hotel and it’s huge attraction is its situation so close to to the historical centre. As I get older I regret that it has no lift, but in all other respects it met my needs very well.
Stayed 4 nights in Mar 2023
Response from Dilek Demirel on 24 Mar 2023
We are very happy that you have chosen our hotel for the third time. Next time you request a room on the first floor, we would like to assist you with this.Best Regards,

10/10 Excellent

Merikokeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Avicenna Hotel on 9 Mar 2023
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

10/10 Excellent

Thomas

Stayed 3 nights in Feb 2023
Response from Avicenna Hotel on 15 Feb 2023
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

6/10 Okay

Abul

Stayed 2 nights in Feb 2023
Response from Avicenna Hotel on 9 Mar 2023
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

2/10 Terrible

Emrah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is not clean and dusty we have checked in and went to the room was no clean at all so we had to request to change our room second is that okay but it was not clean. I would not go back to this hotel again and I wouldn’t recommend
Response from AVİCENNA HOTEL on 3 Jan 2023
We would like to thank you for taking the time to tell us about your experience at our Hotel. However, we regret that our services did not meet your expectations.It is our hope that you will give us the opportunity to better serve you in the near future.Best wishes

4/10 Poor

Hasan

Liked: Cleanliness, staff & service, room comfort
Needs improvement
We stayed one night and it happened to be a Saturday night. They did not inform us that there will be live music in the evening in the restaurant just above our room. The noise was unbearable. They finished at 12 o clock midnight and then started the cleaning process which included dragging tables and chairs and the sorting out of glasses and plates, which made an additional two hours of noise, so at 2 a.m we could successfully fall asleep. We had to check out early next morning, so the whole experience was unpleasant and stressful. The staff was polite and helpful, breakfast was good too. The bed sheet is a bit too small for two people. It got cold in the middle of the night and we found out that there was no no additional blanket. The air conditioner had no battery so we couldn’t use it either.
Stayed 1 night in Nov 2022
Response from avicenna hotel on 23 Nov 2022
Thank you for taking the time to tell us about your stay at the our Hotel and for your positive comments. However, we regret that your experience did not meet all of your expectations.At our Hotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us, and we are glad to inform you that we are working on various initiatives to correct the issues you had during your stay.We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near futureBest wishes

8/10 Good

RICHARD

Travelled with family
Liked: Cleanliness, staff & service
Is good.
Response from AVİCENNA HOTEL on 7 Nov 2022
Hello Mr. Richard,Thank you very much for taking your valuable time to rate us. We look forward to welcoming you again.

6/10 Okay

Nurullah

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Very good location. Not a great service.
Stayed 4 nights in Oct 2022
Response from avicenna hotel on 23 Nov 2022
It's disappointing that the size wasn't exactly what you were looking for, and that the staff was only average. We do our best to show our guests the best stay they can have. Hopefully you'll stay with us again and notice much better service!Best wishes,

2/10 Terrible

Tasnim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hotel. Not clean, rubbish customer service. Definitely not a 4 star hotel. Horrible. Don't even keep this hotel as an option to stay.
Stayed 5 nights in Jun 2022
Response from avicenna hotel on 23 Nov 2022
We would like to thank you for taking the time to tell us about your experience at our Hotel. However, we regret that our services did not meet your expectations.It is our hope that you will give us the opportunity to better serve you in the near future.Best wishes

10/10 Excellent

Anum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good customer service
Stayed 3 nights in Oct 2022
Response from avicenna hotel on 23 Nov 2022
Thank you for taking the time to share with us your experience at our hotel.We are very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel.Kind regards

4/10 Poor

Moustafa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room isn’t clean and toilet is so close to the sink No adult person can seat on it
Stayed 2 nights in Aug 2022

6/10 Okay

Ramadan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but old
Stayed 7 nights in Jul 2022

10/10 Excellent

Naz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a few issues but hotel staff were very friendly and helpful
Stayed 4 nights in Jun 2022
Response from AVİCENNA HOTEL on 5 Jul 2022
We are very happy that you left here with a smile. We would like to host you again.

10/10 Excellent

haider

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all staff members the manager, reception clerk, bell boys, cleaners, chef and waiters all helpful and welcoming ... Hats off guys
Stayed 14 nights in Apr 2022
Response from ELİF on 30 Apr 2022
Thank you very much for taking your valuable time to evaluate us. We look forward to welcoming you again.

4/10 Poor

Shiba

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like the room, it was small, the staff was not friendly at all. They litellery gave us dead stare when we would come and go... Also, the AC did not work well. It had a lot of loud noise which caused me sleepless nights. Over all I would not recoomned this hotel. Also they didn't let us use the Terras for breakfast and made us eat in the dungen which was extremely hot
Stayed 9 nights in Jul 2021
Response from AVİCENNA HOTEL on 18 Sept 2021
Thank you for giving your opinion.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poca limpieza, debajo de la cama estaba demasiado sucio. La regadera (shower) estaba rota por un lado y no se podía sostener, nosotros la teníamos que sostener.
Stayed 2 nights in May 2021
Response from Administration on 1 Jun 2021
Estimado huésped, gracias por su reseña. Lamentamos que no haya tenido una buena experiencia. Estamos mejorando nuestras condiciones con algunas renovaciones. Espero que nos brinde la oportunidad de darle la bienvenida nuevamente. Saludos

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantico
Stayed 5 nights in May 2021
Response from Administration on 1 Jun 2021
Dear guest, thank you for your review. We will be glad to welcome you here again. Regards

2/10 Terrible

ALIATHER, pickering canada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel in July 2019 and Picked up the same hotel with intention they will treat us the same way as before. The room initially they offered vs what we have booked was not good at all, we had to pay extra to get the room we were looking for. Most of the staff were helpful other than one of the member which were pretty rude. The breakfast is not very good option as they say free breakfast but they charge extra for everything if you need coffee, water or Omelet. I stayed 10 days in hotel but after this year experience I will never stay in this hotel.
Stayed 11 nights in Dec 2020
Response from Elif Özdağ on 5 Jan 2021
Hello mr Aliather I am very sorry for your comment.We wanted to please you since the day you came. You make a elegance room reservation we already give elegance room but you didn't like and we gave you the other room you want for you .We have spread breakfast as a free of charge. if you want something other than a mixed breakfast would be ekstra.. so nice to see you ı hope you change your idea and come again.. have nıce day Best Regards Elif Özdağ

2/10 Terrible

Tarun, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was offered Turkish coffee on the house by the staff. Night before I checked out I asked the staff of there was any bill outstanding. They confirmed everything was paid off. Next day when I was checking out in the morning I was told I have to pay the bill for the coffees and they made me pay. Secondly I wanted to book a cab through the hotel for the airport and I was happy to pay by my debit card as I was little short of Turkish lira. They denied they cannot except card payment for the cab as they have to pay them in cash. They realised I had British pounds on me. They made me pay in pounds for the cab. I only wanted a small taxi for myself and they booked me a 10 seater bus for my pounds. I am disappointed with the greedy staff. Hotel room was nice and clean but the staff was terrible towards the end of the trip.
Stayed 3 nights in Aug 2020

2/10 Terrible

mohammed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertisement
Checked in to our first room And it was so tiny compared to what they show online which I think is false advertisement.. the bathroom door just about closed when you go in. The AC was leaking so asked to move to another room and they moved me and my wife in to a room with 2 single beds I told them this is not acceptable we need a queen size bed as described on your website they told me I would have to pay extra as they only have the elegance room available. Why should I have to pay extra if my room has a leak! So I refused to pay but got told I can move in to the room after arguing for about 15mins once moved in to the elegance room it absolutely STUNK! the workers were even embarrassed at this stage we were so tired and have moved from first floor to second floor then from second floor to the elegance room that room stunk we had to move back to the second floor and me and my wife had to sleep on two single beds. Then we asked for an iron they gave it and told us we don’t have a stand we can iron on the bed the iron they gave was damaged and cracked and the heat control dial was stuck on high while ironing it burned my clothes and slightly the bed and I got told by the manager I would get charged For the burn marks also that ironing in the hotel is prohibited and we are not allowed to use iron even though the workers are the ones who gave us the iron. Lastly mini bars as always should be charged but water should atleast should be complimentary in such a hot country but nope.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where amazing and very helpful Thank you
Stayed 10 nights in Mar 2020
Response from Dilek Demirel on 28 Mar 2020
Thank you for your fantastic review forour hotel. Hope to see you at our hotel again. Take care,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Dilek Demirel on 25 Mar 2020
Thank you for taking the time to share with us your experience at Avicenna Hotel. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards

2/10 Terrible

Verified traveller

Stayed 6 nights in Feb 2020
Response from Dilek Demirel on 18 Mar 2020
I hope you stay at our hotel again and we can change your mind about our hotel. Regards,

4/10 Poor

Arshad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High price but bad quality
The Hotel pretends to be a luxurious one, but the quality and service is far from expectations: no proper heating, thin walls, lack of maintenance for the bathroom etc
Stayed 2 nights in Dec 2019
Response from Dilek Demirel on 2 Jan 2020
When you brought your concerns to our attention after your check-out, we could to make things right, and I'm sorry to see that you still left unhappy. These issues aside, I hope you enjoyed your time in Sultanahmet. Regards,

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Ideal location, friendly and efficient staff, excellent service.
Stayed 6 nights in Dec 2019
Response from ALİ ERKAN on 24 Dec 2019
I'm grateful for you kind words, and I'm so glad you were happy with your room as well as our location and staff. I'll be sure to pass it on! We're here for you anytime you're in the Sultanahmet area. Best wishes Ali Erkan

10/10 Excellent

Farley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location......
Really enjoyed our stay at this small hotel. Staff were most helpful and on the ball. Very central and interesting location alongside the Blue Mosque. Excellent all round. Older building so no lift.
Stayed 2 nights in Dec 2019
Response from ALİ ERKAN on 23 Dec 2019
I'm grateful for you kind words, and I'm so glad you were happy with your room as well as our location and staff. I'll be sure to pass it on! We're here for you anytime you're in the Sultanahmet area. Best wishes

6/10 Okay

Alooche, London

Business traveller, Travelled with group
Liked: Staff & service, amenities
Staff was helpful and they were doing their best but first on my arrival I had booked an elegance superior room with a sea view, was very disappointed when I saw the room was smell damp and asked to change it the second room wasn't sea view but acceptable
Stayed 5 nights in Oct 2019
Response from ALİ ERKAN on 21 Nov 2019
I'm thrilled that you liked our staff! At the same time, we would like to apologize for not preparing our high standards for room this time. Hope you'll keep us in mind next time you're in Sultanahmet! Kind Regards,

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Great staff and hotel require
Stayed 7 nights in Oct 2019
Response from ALİ ERKAN on 20 Oct 2019
Thank you for taking the time to share with us your experience at Avicenna Hotel. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small individual hotel in an ideal position, 10 minutes walk from The Blue Mosque.
Stayed 4 nights in Oct 2019
Response from ALİ ERKAN on 16 Oct 2019
I'm grateful for you kind words, and I'm so glad you were happy with your room as well as our location. I'll be sure to pass it on! We're here for you anytime you're in the Sultanahmet area. Best wishes

8/10 Good

AD, Islamabad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing about the Avicenna are its wonderful staff and its excellent location. We were not happy with our room and bathroom, both of which were shabby (some features not working) and did not have coffee as an amenity, even though it was included at the time of booking. The breakfast was OK, could be better. However, the staff's wonderful attitude and swift responses to all our needs and requests, plus the hotel's great location made up for these -ves. I do hope the hotel can further improve its not-so-bad breakfast and fix missing/non-functional elements in my room. Otherwise, I look forward to staying here again :-)
Stayed 2 nights in Oct 2019
Response from ALİ ERKAN on 16 Oct 2019
I'm happy to hear that our location, staff left a great impression on you. Thanks so much for leaving this kind review -- really appreciate it! Next time you're in Sultanahmet, I hope to see you again! Best wishes

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this well located and very nicely priced hotel. We even had a balcony overlooking the Bosphorus and breakfast! Really nice hotel for the price.
Stayed 3 nights in Oct 2019
Response from ALİ ERKAN on 9 Oct 2019
Thank you for taking the time to share with us your experience at Avicenna Hotel. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Dilek Demirel on 2 Oct 2019
Thank you for your rate to our hotel :) Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant beat the location. Easy walk to the Sultanamet Sites. Not new or ultra fancy but it was very clean and quaint. Front staff was very helpful.
Stayed 3 nights in Sep 2019
Response from Dilek Demirel on 2 Oct 2019
It's wonderful to hear that you liked our location and that our reception staff left a great impression on you during your stay with us. I'll be sure to pass it on! I hope you'll be back next time you're in the area! Best wishes , Ali Erkan

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Dilek Demirel on 19 Sept 2019
Thank you for your rate to our hotel Regards,

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Dilek Demirel on 11 Sept 2019
Thank you for your rate to our hotel :) Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel. Staff are not professional The rooms generally bad. Beds not conferrable
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from Dilek Demirel on 5 Jul 2019
Thank you for your rate to our hotel :) Regards,

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Dilek Demirel on 5 Jul 2019
Thank you for your rate to our hotel :) Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Jun 2019
Response from Dilek Demirel on 17 Jun 2019
Thank you, Next time you're in the area, come back and see us. Best wishes

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Excellent area, close to main attractions, plenty of restaurants next to hotel. Room was comfortable, with a nice balcony with a view to Bosphorus, could do with some upgrading. Staff very accommodating, couldn’t ask for more. We’ve been to this hotel for second time and I’m sure there will be a third on. Thank you Avicenna!!
Stayed 7 nights in May 2019
Response from Dilek Demirel on 11 Jun 2019
Thank you for taking the time to share with us your experience at Avicenna Hotel. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very clean.
We stayed only one night in early May. The air-conditioning was not on in the room, but the temperature was pleasant. The little balcony was nice in the evening sun, but there was no sign of the promised bathrobes. The breakfast was mostly Turkish and healthy, which suited us.
Stayed 1 night in Apr 2019
Response from Dilek Demirel on 13 Jun 2019
Thank you for leaving this awesome review! Next time you're in the area, come back and see us. I value your additional feedback, and will be happy to look into the points you have raised Best wishes

8/10 Good

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building.
Stayed 4 nights in Apr 2019
Response from Ali Erkan on 1 May 2019
Thank you for your rate to our hotel :) Regards, Ali Erkan

10/10 Excellent

Nusret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Dilek Demirel on 13 Jun 2019
Otelimize verdiğiniz puan için teşekkür ederiz :) Saygılarımla, Ali Erkan

8/10 Good

Jackie

Liked: Cleanliness, room comfort
Great location
Quirky hotel in a great location with a good range of restaurants near by. The rooms are small but clean. The breakfast was relatively basic.
Stayed 3 nights in Mar 2019
Response from Dilek Demirel on 30 Mar 2019
Thank you for leaving this awesome review! Next time you're in the area, come back and see us. Best wishes Ali Erkan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, employees are friendly, had a great time. Would chose it again if i go to Istanbul. Everything was closer by. Thanks for the service.
Stayed 3 nights in Feb 2019
Response from ALİ ERKAN on 25 Feb 2019
Thank you for taking the time to share with us your experience at Avicenna Hotel. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards Ali Erkan