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Reviews of Ararat Hotel

2 out of 5
Ararat Hotel
Torun Sokak No:3 - Sultanahmet, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 74 reviews" "
Rating 8 - Good. 20 out of 74 reviews" "
Rating 6 - Okay. 7 out of 74 reviews" "
Rating 4 - Poor. 7 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana, Winter Park

Friendly staff, very helpful and accommodating. The location of the hotel is just perfect and so close to historic sites and shopping areas.
Stayed 3 nights in Sep 2023
Response from Mohammad IBR on 21 Sept 2023
Thank you Diana for staying with us. Was pleasure hosting you

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was one of the best locations I have ever stayed at. The staff and front desk are extremely kind and helpful. The property is located within walking distance of most the major sites and in stones throw of the Blue Mosque. There is a wonderful bazaar right out the front door, great restaurants that are open late all around, and a convenient store 20 feet from the entrance of the hotel. Great hotel, would definitely stay again.
Stayed 5 nights in May 2023
Response from Mohammad IBR on 20 May 2023
Dear Joshua, wenwas so glad hosting you in our hotel. Thank you for your review and hope see you again!

10/10 Excellent

YUTAO

Liked: Staff & service
1. Best location 2. Staff is amiable and helpful 3. Room and facility are just OK 4. Yeah, the best location again
Response from Mohammad IBR on 15 Dec 2022
Dear Yutao,Thank you for staying with us and we hope to see you next time.Regards,

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fatima always served us breakfast each day. She was always pleasamt and helpful. .Had a great view of the Blue Mosque from that dining room.
Stayed 4 nights in Oct 2022
Response from Ararat M on 30 Oct 2022
Thank you for staying with us. Hope to see you next time

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location
Great location. Loved the roof terrace
Stayed 1 night in Oct 2022
Response from MoIbr on 15 Oct 2022
Thank you so much for taking time to write for us. See you next time

10/10 Excellent

YOUSSOUF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great way to experience instanbul
The Hotel had a nice family touch to it and right in the middle of Sultanahmet. The hotel manager Mohammed was very helpful.
Stayed 3 nights in Jan 2022

4/10 Poor

WISSAM, Brighton

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Have been here twice earlier, but wouldn’t come again. The hotel was taken care much better before, but seems after management Change the situation is not the same
Stayed 2 nights in Dec 2021
Response from Ararat M on 4 Jan 2022
We are so glad to hear about your decision.

10/10 Excellent

dariusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff, view from terrasse resto and from windows on blue mosque.
Stayed 2 nights in Aug 2021

10/10 Excellent

Mahmood Reza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very honest and sincere.
Very cold Hotel. No phone. Communication through face to face only which is very inconvenient when you are sick also because of that cold. Which they created for us with not having strong heating system. Very cultural.
Stayed 1 night in Nov 2020
Response from RAMA on 6 Dec 2020
Hello dear guest thank you very much for your comment hope to see you again

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from RAMA on 14 Nov 2020
thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just opposite Blue Mosque you can actually see it from the window. Staying Opposite Sultan Ahmet square. Breakfast was excellent They change to different food every day. The staff Kerim at the reception was excellent, kind and very helpful.
Stayed 4 nights in Nov 2019
Response from Kerım reseptıon on 27 Nov 2019
Good afternoon, dear, thank you very much for your feedback and kind words, we hope that you will still visit our hotel !! Regards, Hotel Ararat !!

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was not nice to stay in the first night have us wrong room with no view of blue mosque a brick wall no wanted help us then the owner came after two days swapped us to a bigger room for three night we suffered in a small hot room with our baby no one wanted to help would not stay there again
Stayed 6 nights in Jul 2019
Response from Davut on 22 Jul 2019
We did our best, upgraded you to superior family room with blue mosque view, better room than you had booked. It's our best room but still could not make you happy.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!!
I stayed in this hotel a week with my family and we do not have any complain. Breakfast is very good with a lot of optios. Location is excellent, in the middle of everything and walking distance from all major landmarks. The staff is very friendly and helpful.
Stayed 7 nights in Jun 2019
Response from RAMAZAN on 8 Jul 2019
HELLO MANUEL THANK YOU VERY MUCH FOR YOUR KİND COMMENT AND HOPE TO SEE YPU AGAİN

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room booked was not available. So, in a five day stay, was shunted into three different rooms, obe of which was an internal room with its only window opening out into the diningroom
Stayed 5 nights in Apr 2019
Response from RAMAZAN on 6 May 2019
: DEAR DAVİD WE ARE VERY SORRY THAT WE CANNOT PLEASE YOU. BUT YOU DİD NOT LİKE ANY THİNK

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff and clean room. Some may thing the rooms are a little small but it has everything a world traveler needs. Highly recommend.
Stayed 4 nights in Feb 2019
Response from ramazan çelik on 5 Mar 2019
thank you very much for your comment .and you are very kınd hope to see you again

10/10 Excellent

William, Boise, ID.

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location. Just a three minutes walk to the Blue Mosque. Staff is very accommodating. A great breakfast is served with a rotating selection of Meats, cheeses, pastries, eggs and specialty items.
Stayed 8 nights in Jan 2019
Response from ramazan on 31 Jan 2019
dear guest thank you very much you are very kınd hope to see you agaın

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels location is very good. Rooms are comfortable. Only downside is that there is a flight of stairs to get to the rooms. Abit hard for old people. Besides that all was good
Stayed 5 nights in Jan 2019
Response from Ararat Hotel on 27 Jan 2019
Hello dear guest. Thank you for your messages and for the higher feedback. We for the sake of what you liked everything in our family. Thanks you. Best regards Ararat hotel.

8/10 Good

Zeid

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2018
Response from Ararat hotel ramazan on 30 Oct 2018
THANK YOU VERY MUCH HOPE TO SEE YOU AGAİN

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The rooms on the roof terrace are very dark and smell from the kitchen.
Stayed 1 night in Oct 2018
Response from Ararat hotel on 21 Oct 2018
The rooms of roof have a best view. We do not have a restaurant here are not cooking food, there is just open buffet breakfast, so it is not possible to smell in the rooms. If there is some small problems any time our guests can tell us and we will fix them quickly

8/10 Good

Gregory, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful stuff and very good location they changed my room to bigger than before without any additional charges thanks for them
Stayed 5 nights in Jul 2018
Response from ramazan on 8 Aug 2018
THANK YOU VERY MUCH FOR TOUR COMMENT HOPE TO SEE YOU AGAİN

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location! Location! Location!
This is a great hotel! Perfect location. Bazar literally across the street along with The mezcal ( not sure if the spelling) restaurant. Really good food and sheesha. Talk to Adam ask for his secret tea. Short walk to both mosques. Hotel and rooms were nice. Staff was great. No lift but they helped with our bags.
Stayed 1 night in Feb 2018
Response from Ararat hotel on 6 Mar 2018
Great thanks dear guest You are always welcome hope to see you next times

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great service. I very much enjoyed my stay here. Will recommend anyone coming to Istanbul to stay at Ararat Hotel.
Stayed 12 nights in Nov 2017
Response from ararat hotel on 11 Dec 2017
DEAR Ahmet thank you very much you are very kind Ihope to see you egain

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from ararat hotel on 7 Nov 2017
Great thanks for your kind words. You are always welcome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience. Staff friendly and helped us throughout our stay. Spectacular views of the blue mosque from hotel room and terrace. Excellent buffet breakfast, had different baked goods everyday. Daily cleaning. Close to all main attractions. Would definitely come again.
Stayed 7 nights in Sep 2017
Response from ararat hotel on 19 Oct 2017
Great thanks dear guest you are always welcome !!!

2/10 Terrible

A, Dubai

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
3 days of hell
I book room throw expedia when arrive at hotel ,happend some mysterious story and basically i stay without room cos hotel was overbooked. Owner offer me to move in other place but i chose wht i chose and i paid full amount. After few min owner find room for me... after few min again he offer to move me to live with her cousin in guest house.. am ask refund of money.. after few min again he found room... after again he told me drunk guest sleepin in my room and he not goin out.. and all this story was look like hell of crap. It was rain..cold..i was hungry ..and tired. Finnaly he giv me room. Room was small.. really small even for me 57 kg girl..its small. Can't wash face in bathromm properly. Anyway next day i got my breakfast its was ok, but i like have warm and havy breakfast with omlet and sosages. In the way out owner make very offensive joke about me cos i take cheapest room in his hotel. Btw i live on The Palm Jumeirah Dubai. Was in Stambul fot transit. When i back i didn't find tv. I even not askin. Cos maybe owner take tv from my room cos i live in cheapest room and tv its kind of luxery for me. Next morning on breakfast owner told me why i broke tv. Wht really insulted me. Am not even usin it. He say i broke it on the floor. When i suggest maybe maids can did cos obviously she clean room and might by chance. He said -no- its ofcourse I am the one who did it..i can't wait to get out from this place cos its was tooo much for me , paid 70 $ for 3 days of hell
Response from ARARAT HOTEL on 18 Apr 2017
Hello dear mrs Alena Askera. Firstly we thank you for choosing and staying in our hotel, what you wrote on your comment about us and about hotel may be is not all true, nobody besides you was not unsatisfide in our hotel. All the guests are liked and satisfied. We treated you very graciously even for broken TV we did not asked any payment from you. Befor the booking room in our hotel you have read the conditions of the hotel and room details. There are everything is clearly written how many meters. You yourself have chosen this room. When you arrived to hotel we offered you to have a rest a little bit in terras your room was ready we did not tald you that we are full or we do not have room for you. That was a wrong. Best regards

8/10 Good

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good centrally located hotel
This is a well run hotel close to the main attractions. The room was small but adequate.
Response from ararat hotel on 1 Mar 2017
Thank you very much I hope to see you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Slow wifi, meagre breakfast, heat not working in some rooms, hot water not working in some rooms, sewage smell in some rooms. Please choose another hotel in the area. There are lots of hotels in the same area, walking distance to all attractions for a little more or same cost.
Response from ararat hotel on 6 Mar 2017
Dear Guest , Our hotels renovated in 2016, we changed everything in the rooms and in the hotel.Everything is new. Doors,Bathrooms, Room Decoration..... Hot water is working every day. Rooms are keeping warmer every day because central heating and air condition was working. We are hotel and all the information about us written in this websites. If you didnt read it what we can do... If you wish 5 stars hotel services why you booked this hotel ?? Also After you left, you wanted stay one more time in our hotel so you booked extra nights .. We didnt understand you anymore. why you give wrong information .. if you write true( what you had expreince ) we would be happy, but .... We have around 35 kind of things for Breakfast ... After Breakfast you told us ,'' so delicious thank you''.... Also we didnt have any complain from my other guests about it. Everyday , you rooms changed we gave you better rooms with view for you without extra money. why you didnt give this information??? There are differen kind of hotels in Turkey. If you wish many things you should book 5 stars hotels. We recommend you before booking read details of hotel after book it. We wanted to tell you , please give true information for other travellers. Also while you were stayed we had guests also they didnt complain like same as you... everybody gave information what they have expreince.. Best Regards, Ararat Hotel....

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third grade hotel in first grade location
I had booked two rooms for 4 nights for my family vacation during the December break. We were given rooms on separate floors. The heating was not working in my children's room and the windows were drafty making the room very cold.The hot water was not working in my room. The owner is very nice and apologized but did nothing to correct the situation. He had a new server who was not trained in hospitality. She left with out making our rooms on one of the days. It was very unpleasant returning to a cold unmade room after a day out. The breakfast is bare minimum and every time one wants a cup of tea, one has to ask the server. There are so many better hotels in the area for about the same price.
Response from ararat hotel on 9 Mar 2017
Dear Guest , Our hotels renovated in 2016, we changed everything in the rooms and in the hotel.Everything is new. Doors,Bathrooms, Room Decoration..... Hot water is working every day. Rooms are keeping warmer every day because central heating and air condition was working. We are hotel and all the information about us written in this websites. If you didnt read it what we can do... If you wish 5 stars hotel services why you booked this hotel ?? Also After you left, you wanted stay one more time in our hotel so you booked extra nights .. We didnt understand you anymore. why you give wrong information .. if you write true( what you had expreince ) we would be happy, but .... We have around 35 kind of things for Breakfast ... After Breakfast you told us ,'' so delicious thank you''.... Also we didnt have any complain from my other guests about it. Everyday , you rooms changed we gave you better rooms with view for you without extra money. why you didnt give this information??? There are differen kind of hotels in Turkey. If you wish many things you should book 5 stars hotels. We recommend you before booking read details of hotel after book it. We wanted to tell you , please give true information for other travellers. Also while you were stayed we had guests also they didnt complain like same as you... everybody gave information what they have expreince.. Best Regards, Ararat Hotel....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location
Great location. No need for transport to go to most of the attractions. Staff are extremely friendly.
Response from hotels managment on 25 Dec 2016
thanks a lot.. hope to see you again

10/10 Excellent

negin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We were so pleasantly surprised when we arrived at this hotel. It has so much character and every detail is so nice and thought about. Our room was very comfortable and clean. The location is ideal for walking. We had the Bazar and all the major sight seeings a few min away. We recommend this Hotel and will look forward to staying here again!
Response from ararat hotel on 27 Jun 2016
thanks a lot... we are glad if you were happy in our hotel... hope we will see again best regards

10/10 Excellent

Faiza, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased.
Close to all attractions. It was wonderful, save and clean. Worth every penny.
Response from ararat hotel on 27 Jun 2016
thank you Faiza... hope you will be our guest again best regards

8/10 Good

Mohammed Mujibur, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small but big at heart
Had only one day in the hotel but it was really pleasant .All the amenities and all the sites that I wanted to visit were on the door step The staff were very helpful and even recommend me to a restaurant which was excellent
Response from ararat hotel on 14 Jul 2016
thank you so much Mr. Mohammed hope see you again wish you everything best

10/10 Excellent

Iro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was excellent overall. As a girl traveling alone I had to deal with some problems and the manager of the hotel helped me solve them all. I felt safe and very welcome. The hotel was at a perfect location and I could move by foot without using public transportation, the room was very clean and cozy. Totally would revisit this hotel.
Stayed 2 nights in Oct 2023
Response from Mohammad IBR on 5 Oct 2023
Iro! It was great having you staying wıth us. We wıll be waiting uou next time!! )

10/10 Excellent

nursen

Liked: Cleanliness, staff & service, property conditions & facilities
Super hôtel et services d’exceptions.
Response from Mohammad IBR on 26 Dec 2022
Dear Nursen,Thank you for your reviews. We was glad hosting you in our hotel. Hope to see you again!

2/10 Terrible

Ali

Stayed 3 nights in Sep 2022

6/10 Okay

kutlay

Travelled with family and small children
Liked: Staff & service
unotdentlich nicht sauber alt zimlich runter gekommen
Stayed 2 nights in Aug 2022
Response from MEOIBE on 13 Oct 2022
THANKS!!

6/10 Okay

Fatiha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ararat hôtel
Chambre trop petite pour le prix. Frigo ne fonctionne pas. Robinet brisé. L’endroit est très beau.
Stayed 1 night in Jul 2022

8/10 Good

Oleksandr

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ολα ηταν υπεροχα!!! Φανταστικη θεα στο πρωινο!!!
Stayed 1 night in Aug 2021

8/10 Good

Serif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tavsiye ederim temiz konum iyi
Stayed 1 night in Aug 2021

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель находится рядом со многими достопримечательностями. Ресторан отеля находится на террасе с красивым видом, в котором в том числе подают вкусные и сытные завтраки. В номере чисто, убираются каждый день, все работает, кровати очень удобные, постельное белье хорошего качества. Персонал очень внимательный и вежливый, помогал решать любые проблемы. Нам все понравилось. Отдельная благодарность персоналу за помощь и доброжелательность.
Stayed 4 nights in Aug 2021

8/10 Good

Ayse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merkezi, manzaralı ve rahat👍
Konum olarak harika tam merkezde yer alıyor. Kahvaltı yapmak ya da akşam bir şeyler içmek için çok güzel bir teras katı var. Hem Ayasofya hemde Sultanahmet Cami manzaralı. Otelin en sevdiğim kısmı çay içerek manzarayı seyretmekti. Çalışanlar sıcak ve güler yüzlüler. Birkaç günlük konaklama için ideal. Tekrar tercih edebileceğim oteller listesine eklendi.😌
Stayed 2 nights in Aug 2021

2/10 Terrible

Leila

Stayed 11 nights in Jul 2021

2/10 Terrible

Leila

Stayed 11 nights in Jul 2021

6/10 Okay

Seda

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from RAMA on 27 Feb 2021
sizin gibi misafirleri bir daha otelimizde agirlamiyacağız.

4/10 Poor

Gokhan

Stayed 1 night in Nov 2020
Response from RAMA on 28 Nov 2020
neyı beyenmediğinizi öğrenebilirmiyim

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from RAMA on 10 Nov 2020
GRASİAS

6/10 Okay

Verified traveller

Disliked: Room comfort
Плюс:очень удобное расположение отеля. Минус:ужасный запах постельного белья. Ощущение,что на нём уже кто-то спал.
Stayed 1 night in Sep 2020
Response from a on 10 Oct 2020
Привет, дорогой гость, спасибо за ваш комментарий, и, чтобы сообщить нам об этом, и извините за ваш опыт, у нас не было такого комплимента перед вами.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gercekten tertemizdi ve uygun bi hotel
Stayed 1 night in Mar 2020
Response from ramazan çelik on 19 Mar 2020
DEĞERLİ MİSAFİR çok teşekkürler ilgi ve alakanız için

8/10 Good

Eren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiyat / performans
Sadece uyumaya girdik odaya, bu fiyata gayet iyi. Oda ve banyo malzemeleri yeni ve temizdi. 10 m2 ufak bir oda bizim gibi yatmadan yatmaya giricekseniz gayet iyi. Bi konfor beklemeyin ama tabii ki
Stayed 1 night in Feb 2020
Response from Ramazan on 29 Feb 2020
Değerli misafir. Öncelikle bizde konakladığımız için tşk ederiz.tekrar otelimizde ağırlamaktan mutluluk duyarız.