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Reviews of Jacaranda Heights

4 out of 5
Jacaranda Heights
Club Avenue, Sector E, DHA Phase 2, Islamabad, Islamabad Capital Territory

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were blown away by how nice our stay was! The staff was lovely and the food was so so delicious, we wish we stayed longer to try more of the options! Our room was lovely and spacious and the hotel was very conveniently located, we were able to have a nice walk to a nearby food court.
Stayed 4 nights in Apr 2024
Response from Raja on 20 Apr 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and rooms are clean Came over for the UK and was really impressed with the standard of the hotel, would highly recommend. Staff are very accommodating and the services in hotel are very good.
Stayed 1 night in Feb 2024
Response from Raja on 26 Feb 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely.

8/10 Good

Danish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for around a week. The place was really clean and modern. Easy parking and good dinings options. Staff were very friendly too. Would recommend to stay here.
Response from Raja on 26 Feb 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely.

8/10 Good

sayeda

Travelled with family
My experience at the jacaranda was really good. Staff was very friendly and helpful. I will definitely recommend . Rooms were very spacious and clean. Over my stay was very comfortable.
Stayed 6 nights in Jan 2024
Response from Raja on 2 Feb 2024
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,Edit Remove

8/10 Good

Asim

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good for a 4 star. Some of the decorative finishing needed work but apart from that there were no complaints in this department. The reason an excellent rating was not given was for 2 reasons. One was I got some laundry done and they promised me it back within 2 days and I was leaving on the morning of the 3rd day. They apologised and promised me the items at 7am. When the time came they told me that the laundry person would not be in till 8am. Then they couldn’t locate the items. They finally found the items around 8.30am - 30mins after I have left to catch a flight. They posted this to me at their cost. The other issue was, when loading the car in the morning of our departure they forgot to load up a small chair and once we noticed it they informed us that there would be a charge to send it back to us, even though they insisted on loading the car for us, they would not accept responsibility for this. We paid and they sent us our items back 6 days later. Apart from these issues the stay was good, the staff were friendly and helpful and the hotel was clean and tidy. We stayed for 5 nights and it was pleasant. I would still recommend it.
Stayed 5 nights in Dec 2023
Response from Raja on 13 Feb 2024
Dear Valued Guest,Thank you for your feedback concerning recent experience at our hotel. Our goal is to provide consistently reliable product exemplary level of customer service.Based on your review, it is felt that we have not been able to meet and exceed your expectations this time. Rest assured this singular experience is not reflective of usual high standards prevailing at our hotel.We look forward to avail another opportunity of demonstrating that we can do much better.Warm Regards,Jacaranda Management.