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Reviews of Holiday Inn Express Hotel & Suites Iron Mountain, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Iron Mountain, an IHG Hotel
1535 N Stephenson Ave, Iron Mountain, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 265 reviews" "
Rating 8 - Good. 64 out of 265 reviews" "
Rating 6 - Okay. 9 out of 265 reviews" "
Rating 4 - Poor. 4 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, breakfast could be better, more fresh
Stayed 1 night in May 2024

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quiet and comfortable with a nice desk area for business travel. Staff was friendly, if a little eager to clean our room in the morning.
Stayed 1 night in Apr 2024
Response from Ashlee on 25 Apr 2024
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and hope to see you again soon!

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 2 nights in Apr 2024
Response from Ashlee on 25 Apr 2024
That is great to hear Alejandro. We hope to see you again soon!

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could use some variety for guests who stay for several days but over all it was good
Stayed 3 nights in Feb 2024
Response from Front Desk on 4 Mar 2024
We appreciate you taking the time to leave us a review, and hope to see you again!

10/10 Excellent

alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Comfortable beds.
Stayed 1 night in Jan 2024
Response from Shelly - AGM on 27 Jan 2024
Thank you for providing feedback on your recent experience at Holiday Inn Express. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We hope you’ll visit us again soon.

4/10 Poor

Craig

Stayed 1 night in Jan 2024
Response from Shelly - AGM on 4 Mar 2024
Thank you for taking the time to leave us a review. We are sorry we did not meet your expectations and hope you will give us another opportunity to host you in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Molly

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Near excellent dining options. A
Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gordon, Negaunee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shelly on 17 Dec 2023
Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Sandra K

Travelled with family
Our check in young lady was super accommodating! Great customer service with a super smiling hello.
Stayed 1 night in Oct 2023

10/10 Excellent

Regan, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
nice breakfast with many options
Stayed 2 nights in Sep 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was very clean and the c continental breakfast had a very good variety of items. Would stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Staff was very helpful & friendly.
Stayed 1 night in Aug 2023

4/10 Poor

Dakita

Stayed 2 nights in Jul 2023

4/10 Poor

Kathleen, Centennial

Stayed 1 night in Jul 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kenneth

Stayed 1 night in Jun 2023

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Came to the area for UP finals. Very pleased with hotel cleanliness and amenities
Stayed 1 night in Jun 2023

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

DAVID

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
Broken toilet seat, dirty bathroom floor, TV Not working, can't be fixed till morning, no other room available, payment not refundable; not even a discount.
Stayed 1 night in May 2023

8/10 Good

nicholas

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and updated. The pool Was small, but our party of 10 were the only ones in there, which was nice. We had a suite with a sofa bed, but there was not any bedding in the room. I went to the front desk to get bedding and I was told that they did not have any pillows. I did not accept that and she ended up calling her manager and found 2 pillows!
Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very remote area with few accomodations for overnight stays. This is probably the best place in town to stay. The staff are very friendly and the rooms are clean. I have no complaints, other than a fake Swedish restaurant down the street that we unfortunately stopped at for supper.
Stayed 2 nights in Feb 2023

2/10 Terrible

Megan

Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Stayed 1 night in Feb 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Raymond

Stayed 1 night in Dec 2022

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 1 night in Dec 2022

8/10 Good

Jaclyn

Stayed 1 night in Oct 2022

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenient and friendly
Stayed 1 night in Oct 2022

10/10 Excellent

Heather

Stayed 1 night in Oct 2022

10/10 Excellent

Gretchen

Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. good size rooms.
Stayed 2 nights in Sep 2022

8/10 Good

Kateryna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property for sure. Was upset with dirty bathroom floor. Breakfast was just ok.
Stayed 1 night in Sep 2022

8/10 Good

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The bed was comfortable and it had both soft and firm pillows.
Stayed 7 nights in Aug 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, and clean place to stay
Stayed 1 night in Aug 2022

10/10 Excellent

Chris

Stayed 1 night in Aug 2022

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities
The staff was all pretty cranky except the breakfast attendant. The room was much smaller than I expected for a double queen room and the breakfast was just okay. A decent hotel for the UP but I have definitely stayed at nicer places.
Stayed 1 night in Jun 2022
Response from Shelly - Assistant Manager on 6 Jul 2022
Thank you for leaving feedback regarding our hotel. My apologies that we did not meet your expectations. We will evaluate the issues you addressed and strive to improve for future guests experience.

10/10 Excellent

Robert, Mitchellville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
GREAT AREA ..WE ALWAYS STAY HERE WHEN WE ARE IN TOWN
Stayed 3 nights in May 2022
Response from . on 6 Jul 2022
Thank you for taking the time to complete a survey regarding our hotel. Looking forward to your next stay with us. Kind Regards, Shelly - Assistant Manager

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

James

Stayed 2 nights in Mar 2022

10/10 Excellent

David, Clam Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022