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Reviews of Metropole Swiss Quality Interlaken Hotel

4 out of 5
Metropole Swiss Quality Interlaken Hotel
Hoheweg 37, Interlaken, BE

Reviews

8.0

Very good

Rating 10 - Excellent. 117 out of 318 reviews" "
Rating 8 - Good. 115 out of 318 reviews" "
Rating 6 - Okay. 50 out of 318 reviews" "
Rating 4 - Poor. 27 out of 318 reviews" "
Rating 2 - Terrible. 9 out of 318 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here so much its been one of our fave places in europe so far. The accommodation was cosy but also spacious and the views phenomenal, the area was beautiful, lots of shops and restaurants near by and only a short walk from the station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tomas, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dagmaraelga

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had no problems with the room except for this extreme construction noise which began at 9:50 AM on the floor above mine ( on the 7th while they gave me a room for 2 nights on 6th). At 1PM the drilling was still continuing when I left for the afternoon. The staff said they were renovating rooms. Even ear plugs did not keep out the very loud disagreeable drilling. The hotel gave me a ticket for a free drink when I talked to them about it. They said it would end by 5PM. At about $250 a night I did not expect this degree of noise! The hotel was fine otherwise but the noise was a huge disappointment. I did get a shuttle ride to the railroad station when I left and free coffee in the spa. There was no noise at night- only during daytime hours when construction was at work.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

MIN, New York

a wonderful hotel! will be back!
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
Ok
Good location. Parking is convenient. But the room is too simple.
Stayed 3 nights in Sep 2023

10/10 Excellent

Minhui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, walking distance to the train stations and most of the places. The hotel is very clean, and the staff is very friendly, especially the front office staff Ramon S. (hope I spell his name correctly). When he found out it was my husband's birthday during our stay, he made it special for us by arranging a cake to be sent to our room for my husband's birthday. It really made our stay so special! Our room has a view of the Alps and the paragliders. Sitting on the balcony watching the views and the paragliders was an amazing experience! We really enjoyed our stay there!
Stayed 2 nights in Sep 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location. Walking distance to both stations though interlaken west is closer
Stayed 2 nights in Sep 2023

10/10 Excellent

Molly

Stayed 4 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel has a great location, right in the center by the park. Great views of Alps and the para-gliders landing in the park. Hotel is clean, lobby is nice and inviting, staff are friendly. It’s a great hotel if you want to stay in town and don’t want to spend a fortune. We just slept there, was out and about all day anyway, so hotel was perfect. It’s not a pretty “Swiss Hotel”, it’s a cement 10 story cement building in the middle of a Swiss village. Doesn’t look great, but as I said, it’s a clean hotel with excellent service and staff, and reasonable price in a perfect location.
Stayed 2 nights in Sep 2023

2/10 Terrible

Anja

Stayed 3 nights in Sep 2023

10/10 Excellent

Siddharth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to book your stay in Interlaken. It is right opposite the big park where all the paragliders land and mostly all the events take place. It is walking distance from bus station called Jungfraustrasse Interlaken. You can catch a 21 or 103 from the OST station. The staff was very hospitable. Marko who was from Portugal was very kind, Azam the front office manager, Crystal at front office was really good who arranged a shuttle for us to the station and also, Peggy and Melanie, Rita we were wonderful too. I must appreciate the warmth of this great team who is making the guests stay as comfortable as possible. PS: You can ask for kettle from the front desk after signing an authorisation form.
Stayed 3 nights in Sep 2023
Response from Hotel Metropole on 19 Sept 2023
Dear guest, We are glad to hear that you enjoyed your stay. Please, receive our special thanks for praising our front office staff! All of them do their best every day to make you feel at home and comfortable, and are more than happy to hear your kind words. We hope to welcome you again soon in our hotel in beautiful Interlaken. All the best, the Hotel Metropole Team.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Wonderful staff. Friendly and veey helpful. Room was outdated .
Stayed 2 nights in Aug 2023

2/10 Terrible

Neil

Disliked: Cleanliness, property conditions & facilities
Poor quality hotel, old and dirty carpet through out the hotel, dirty stained building from outside, bathroom shower gets very cold and hot suddenly and frequently. Hot in the room and no AC. Poor breakfast. They want to charge extra to fry eggs. Not worth the money spent at all. Definitely, should not be 4 stars.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maryada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect. Thank you
Stayed 2 nights in Aug 2023

8/10 Good

Akhilesh

Stayed 1 night in Jul 2023

6/10 Okay

Maria e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Sudha

Disliked: Cleanliness
I booked through Expedia and I specifically picked breakfast inclusive room. Came to the restaurant and we were told no breakfast is included.
Stayed 1 night in Jul 2023

6/10 Okay

HYUN-MOO

Travelled with family, Travelled with family and small children
Located at the very center of city and easy to find. Great view with facing the garden and Facility is simple / straight forward. Due to the central location, the place is not peaceful nor silent. Many people smoking on balconies. No complimentary water. Coffee and hot water is not available within the room. We were ca.15mins late for check out due to our toddler and got a friendly chasing call from the reception.
Stayed 1 night in Jul 2023

6/10 Okay

Fernanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Kali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Metropole was nothing short of AMAZING. The view from the hotel was unmatched. You are seconds away from shopping and dining options. The hotel room was clean and the staff was very nice. I did not want to leave!
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I rarely write review for a hotel but this one stood out as it has a great location where you can see the jungfrau from the balcony but the room condition is worse than some 2 star motels we stayed. The bed is so thin that I can touch the mattress spring and the room is dated and frankly I feel it’s dirty with the mold near the bathtub and the curtain. I hope their renovation will really bring the difference for this hotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Peijun

Stayed 2 nights in Jun 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location, staff, and room were amazing. Sitting on the balcony watching the paragliders land was an amazing experience that never got old. I would highly recommend staying here.
Stayed 1 night in May 2023

4/10 Poor

Xuan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the whole day internet had been out and nobody even bother to fix it, and the renovation is very loud and would start 6am in the morning and didn't give a crap about your sleeping
Stayed 2 nights in Apr 2023

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Complete renovation so all rooms are updated.
Stayed 2 nights in Apr 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice large room, with a great view. Outside of hotel is very ugly but inside is lovely. Very clean and nice soft towels. Large room and comfy bed. Had some noisy residents stay whilst we were there. Very popular hotel with Chinese/Asian tourists, think we were only English staying there. You can access tea/coffee 24 hours a day in lounge area.
View from room
View from room
Stayed 4 nights in Apr 2023

6/10 Okay

Ram

Travelled with partner
This is couple minutes walking distance from the train station. The room was very small. There wasn't a trash bin in the room, was only in the bathroom.
Stayed 2 nights in Mar 2023

8/10 Good

Madhavi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good hotel. Good location, well maintained. Centrally located. Breakfast was a bummer. Kind of weird that there is $10 charge, if you lose your key.
Response from ****Hotel Metropole on 31 Jan 2023
Dear GuestThank you very much for your visit in our hotel as well as your kind feedback.We are happy to hear, that you enjoyed our well maintained and centrally located hotel.It would be a pleasure for us to welcome you again here in our Hotel.In the meanwhile we wish you all the best.Kind regardsYour Metropole TeamGuest relations

8/10 Good

Zai

Liked: Cleanliness, staff & service, room comfort
Expensive price - Over charged
Good friendly staff and good location. Price over charged. Too expensive for this kind of 3 star hotel.
Stayed 3 nights in Nov 2022

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropole Hotel, Interlaken
It was exceptional! Reception staff especially Inga, went over & above to assist us.
Stayed 3 nights in Oct 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and convenient location!
Stayed 1 night in Oct 2022

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from a huge grassy area where paragliders land throughout the day. The breakfast is very good and the room is great. There are plenty of storage areas to put your things and hang your clothes. We had a terrace overlooking the park and city. Beautiful Mountain View also.
Stayed 3 nights in Sep 2022

10/10 Excellent

Ashish, Charlotte

Stayed 2 nights in Sep 2022

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
NOT VERY CLEAN ELEVATOR DOORS AGGRESSIVE - DO NOT RE-OPEN EASILY WHEN ARM OR LUGGAGE CAUGHT IN DOOR
Stayed 2 nights in Aug 2022

6/10 Okay

Karl

Stayed 2 nights in Aug 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great patio facing the Jungfrau. It was in the perfect spot to go everywhere. Good breakfast and it had a fan in the room
Stayed 2 nights in Sep 2022

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful views of the mountains, good location and friendly staff. There was no coffee maker or coffee in the room which was disappointing, especially when coffee in Europe is extremely expensive. Also, there are no ice machines where you can self serve. Just a couple of negatives for a fairly expensive hotel.
Stayed 2 nights in Aug 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 5 nights in Aug 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Guisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Hervé

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un des sites à faire dans sa vue
Hôtel moderne très confortable avec une vue magique sur la Jungfrau. Beaucoup de possibilités de randos, ski, sites d’exception. Mérite le détour !
Vue depuis la chambre
Stayed 2 nights in Mar 2022
Response from Hotel Metropole on 26 Apr 2022
Dear Guest Thank you very much for your visit in our hotel as well as your nice feedback. We are glad you enjoyed your stay with us to the fullest, especially our nice view on the Jungfrau. It would be a pleasure for us to welcome you again here in our Hotel In the meanwhile we wish you all the best. Kind regards Your Metropole Team Guest relations

8/10 Good

Corinne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

SAHEB, rochester

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To small the internet is poor & Disconnect the internet in last day
Stayed 2 nights in Oct 2021

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Saqer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Within walking distance of shops, restaurants, and even a playground for our little one. The roof top restaurant had stunning views and the food was delicious. A
Stayed 2 nights in May 2021

8/10 Good

Grady, Germany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, plus the entire facility was clean. The beds were a little hard but nothing out of the ordinary.
Stayed 2 nights in Oct 2020