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Nice location in down town. Close proximity to historical memorials, venues, food, restaurants, and churches. The hotel was clean. Staff friendly. Easy check in and out process. Downtown was also very clean and surprisingly quiet. Everything shuts down at 11pm in downtown area.
Was very close to everything and had great views. Only part of the hotel that wasnt enjoyable was a small leak on the faucet that I never used. 9.6/10 hotel
Zoe was the receptionist and was very friendly. The room was excellent and was very clean. The ease of getting to my vehicle was one of the best I have experienced. I would definitely return to this location. GREAT job Sheraton Indianapolis!
The hotel is outdated and most of the staff’s customer service was below average. I stayed there out of convenience for a lengthy business trip, but I wouldn’t want to stay there again.
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
8/10 Good
David
20 Mar 2024
David
Stayed 2 nights in Mar 2024
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
This hotel was great! Very updated and great for the price and convenience of location. My only complaint is the price of parking per night when the garage is VERY dilapidated. Another qualm I have is the room has a sign stating that AC could only be used in summer months, even with turning the heat off our room was UNGODLY hot and disrupted our sleep due to the temperature. Overall good stay but would only stay again if I’m allowed to use AC and maybe if they updated the parking structure or the parking price.
Audrey
Stayed 1 night in Mar 2024
Response from Whitney T on 15 Mar 2024
Thank you for taking the time to give us feedback on your stay. We hope to see you next time your travels bring you to the area.
Good location
Nicely renovated hotel
Except for parking garage, it is nicer than first time I was in that hotel 50 years ago
Paul
Stayed 1 night in Mar 2024
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
Front desk management and staff was the best hotel ever, very safe area. Quiet at night and close shopping and dining. Safe parking and everything was walkable and convenient.
Derrick
Stayed 1 night in Feb 2024
Response from Whitney T on 15 Mar 2024
Thank you for taking the time to give us feedback on your stay. We hope to see you next time your travels bring you to the area.
loved it! parking is super convenient and great staff, rooms, delicious made to order omelets!
Jo
Stayed 1 night in Feb 2024
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
Tubs didn’t drain properly & hair left in shower from previous guest
dave
Stayed 2 nights in Jan 2024
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
6/10 Okay
Patrick
Business traveller
25 Jan 2024
Liked: Cleanliness, staff & service
The staff is great, but the facility needs serious improvements. The hotel is noisy, and the towels and toilet paper are like cardboard. The toilet seat couldn’t fully open because it was tucked too tightly into the bathroom cabinetry.
The shower head/water pressure is nice, though.
Patrick
Stayed 1 night in Jan 2024
Response from Whitney T on 15 Mar 2024
Thank you for taking the time to give us feedback on your stay. I will share this with the hotel leadership team so we can prevent a stay like this from happening again. We hope to see you next time your travels bring you to the area.
Christy, sorry we did not exceed your expectations and only getting 2 out of 5. I will share your score with the team. Hope we have a chance to redeem ourselves in the future. Best.
Thank you Mohammed for staying with us and providing a great score. Hope to see you in the future.Best.
10/10 Excellent
Lisa
6 Jan 2024
Lisa
Stayed 1 night in Jan 2024
Response from Whitney Tomlin Front Desk Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. I will pass this along to the hotel management and staff. Hope to see you next time your travels bring you in the area.
6/10 Okay
Diego
2 Jan 2024
Disliked: Staff & service
Great front service until Hispanic lady 2 shift very rude.
Diego
Stayed 1 night in Dec 2023
Response from MS on 3 Jan 2024
Diego,Sorry we did not meet your expectations and will address with appropriate individuals. I hope we have a chance to redeem ourselves in the future. Best.