Thank you for sharing your recent experience with us, although we regret that it wasn't under more favorable circumstances.We understand the challenges that unexpected weather events can pose to travel plans, and we sincerely apologize for any inconvenience caused by the snowfall that impacted your ability to fulfill your reservation with us.Regarding the issue with the cancellation penalty, we regret any frustration or inconvenience it may have caused. As per our policy, reservations canceled beyond the cancellation deadline are subject to charges for the full night's stay. While we strive to accommodate our guests' needs to the best of our ability, we also must adhere to our policies consistently to maintain fairness for all guests.Nevertheless, we appreciate your feedback and take it seriously. It's important for us to continually review our policies and procedures to ensure they align with our commitment to guest satisfaction and fairness.We understand your decision to explore other accommodation options, and while we regret that your experience fell short of expectations, we sincerely hope you'll reconsider staying with us in the future. Should you decide to give us another chance, please don't hesitate to reach out directly. We would welcome the opportunity to provide you with the exceptional service and hospitality that we strive to deliver to all our guests.Thank you for choosing Hotel Carmichael, and we wish you safe and pleasant travels in the future.

Thank you so much, we look forward to having you stay with us again in the future!

Thank you for your review, I am happy to hear that you had a great experience with us.