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Reviews of Hyatt Place Indianapolis Airport

3 out of 5
Hyatt Place Indianapolis Airport
5500 W Bradbury Ave, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1001 reviews" "
Rating 8 - Good. 241 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, despite current renovations going on, property was clean and well kept. Breakfast was great and the onsite restaurant/bar was a nice surprise.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Robb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a couple of times a year. We stayed in one of the rooms they just refurbished. It is beautiful, the bathroom fixtures are quite fancy. The staff is very nice. It's very close to the airport and right off the intestate. We enjoy staying here
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

4/10 Poor

Lizette, Syracuse

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was rude and condescending as we checked in.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

Andre

Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Vinroy

Business traveller
Liked: Cleanliness
Great stay!
Stayed 3 nights in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place and good breakfast
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Rhonda, Fortville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great but they didn’t key our keys so I had to leave the 4th floor and take the elevator to get they keyed.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Amir Reza

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant one night stay. Thank you.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Kimberly, Memphis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service
It was a nice, clean hotel. Was going through some renovations but none of it was an inconvenience to us. The rooms were well lit, clean. The bathroom was TINY and also there was a sulfur, backed up sewer smell coming from the toilet. We had to keep the door closed while we were in the room it was so bad. They have stationary shampoo and conditioner, the shampoo was completely out but we had brought our own so that was fine. Overall, we would definitely stay again. Just a heads up...there was a refrigerator, but no microwave.
Stayed 2 nights in Apr 2024
Response from Enock Karikari on 1 May 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Baylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are soooo comfy!!!! We only stayed one night, but it was amazing stay. The staff were nice and helpful and the room was clean and quiet!
Stayed 1 night in Apr 2024
Response from Enock on 21 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Claire

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Enock Karikari on 21 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rate even higher, but in the middle of construction to improve the hotel, so a little messy in areas. However, the remodeling looks very nice, and once completed will be a very nice hotel to stay. Impressive options for the included breakfast in the morning.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 17 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Wadson

Travelled with partner
Liked: Staff & service, amenities
More than 45mns without the water
Stayed 2 nights in Apr 2024
Response from Enock on 17 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Savanah

Travelled with family
There was no warning that it was under construction, so everything was a mess. The room was tiny for being a king suite, so wasn’t worth the cost. Breakfast was barely warm, but staff was all kind. Gas station right across the street was convenient, but not very clean and sketchy.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 18 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Enock Karikari on 18 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

2/10 Terrible

Gabriel

Liked: Staff & service
Nothing to do!!! And the “bar” and “restaurant” are laughable at best
Stayed 1 night in Apr 2024
Response from Enock Karikari on 18 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Enock Karikari on 18 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We came to Indy for a concert and I was happy how close we were to downtown and how easily we could get to Lucas Oil Stadium.
Stayed 1 night in Apr 2024
Response from Enock Karikari on 17 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Our vehicle was broken into and they stole our luggage
Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Cecilia

Stayed 1 night in Mar 2024
Response from Enock Karikari on 21 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms excellent Breakfast nice staff
Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Lina

Stayed 1 night in Mar 2024
Response from Enock Karikari on 21 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly when checking in.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family checked in with ease. There was construction going on but it didn't disturb us and we used door closest to our car. There was a nice breakfast and the room was adequate size and clean. Fridge was in the room and a microwave in the lobby area so it wasn't bad since it was available in the hotel.
Stayed 2 nights in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk made quesadillas around 1 am for us. Staff very kind and helpful.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

KENICHIRO, Kyotanabe shi

Business traveller
Liked: Cleanliness, staff & service
スタッフ親切、たまたまリノベーションしていたので朝９時くらいからうるさかった。 施設は清潔で綺麗。ビジネス利用
Stayed 3 nights in Mar 2024
Response from Enock Karikari on 7 Apr 2024
ハイアットプレイスインディアナポリスエアポートでのご滞在に関するフィードバックをお寄せいただきありがとうございますあなたのコメントは、あなたがあなたの全体的な滞在に満足していたことを知ってうれしいので、私たちのスタッフ全員と共有されます。ハイアットプレイスインディアナポリスエアポートをお選びいただきありがとうございます。

2/10 Terrible

phil

Stayed 1 night in Mar 2024
Response from Enock Karikari on 18 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

8/10 Good

Tomasz

Business traveller
Liked: Cleanliness, staff & service
Ongoing construction which you find out about when you check-in. The information should be present during booking because If I was traveling with the kids, I would not have stayed there.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Cortrell

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

Mengqi

Stayed 1 night in Mar 2024
Response from Enock Karikari on 7 Apr 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facility was under heavy construction and was given no prior warning. Workers were using the guest elevator so it was dirty and crowded. When I checked in the desk attendant warned me to park my car on other side to avoid break-ins.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

RAYMOND

Business traveller
Liked: Cleanliness, staff & service
The shower water pressure was low when we checked in. The frontdesk said the plumber is still there fixing something so wait and try again after 15 mins. I waited for 2 hours and still the same. They moved us to another room but the room has no shower gel, no coffee table, no bed lights, no side tables. I called for the shower gel and never came.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

ESMERALDA, Aurora

Stayed 1 night in Jan 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

10/10 Excellent

CHOCKALINGAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

8/10 Good

Abigail

Liked: Staff & service
Rooms were clean and comfortable. The hotel is renovating, so there's a lot of dust in the main areas. Lots of noise from other guests slamming doors late at night. Walls are very thin.
Stayed 2 nights in Mar 2024
Response from Enock Karikari on 16 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

jean m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to get to and convenient for our departure tomorrow.
Stayed 1 night in Mar 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Alisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always one of 1st places to stay.
Stayed 2 nights in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Eric

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and the breakfast options were great ! Definitely will be coming back!
Stayed 1 night in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Cedric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and quiet neighborhood
Stayed 6 nights in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities
They are remodeling and I was made aware of this when I booked the stay. There was hammering and other noise but only from 9am to 6pm. Unfortunately the exercise room was closed.
Stayed 5 nights in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Mary

Liked: Staff & service
This property is old. It’s being remodeled but it’s still old. I would say this is a three star hotel.
Stayed 1 night in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Sherrye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Mitzie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful
Stayed 1 night in Feb 2024
Response from Enock Karikari on 2 Feb 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Kevin

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One night prior to flight
Renovation in progress (floor 6 is done - I was there). Floors 4-5 are in progress. One of 2 elevators available for guests. No lamp or reading light at bed (I was told these are on order), so turning off lights then getting in bed is in the dark. Bathroom light turned off while I was showering. Hotel is in a noisy location (6 am flights very loud) and ~15 minute drive from airport terminal. No restaurants nearby. Breakfast was decent, but not much else positive to say. I've stayed at much better Hyatt Place hotels.
Stayed 1 night in Jan 2024
Response from Enock Karikari on 2 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for my two kids and I. Hotel was very nice. Would stay again.
Stayed 3 nights in Dec 2023
Response from Enock Karikari on 2 Feb 2024
Thank you for the feedback on your stay at Hyatt place Indianapolis AirportYour comments will be shared with our entire staff as we are glad to know you were pleased with your overall stay.Thank you for choosing Hyatt place Indianapolis Airport and we look forward to welcome you in the not too distant future!

6/10 Okay

Toi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrageous
You asked for a $75 hour check in early fee. It was 1 hour after traveling by car 10 an I had to sit 50 minutes to get in my room. Never again
Stayed 1 night in Jan 2024
Response from Enock Karikari on 2 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Ron

Because of renovations going on at the time of our visit, I rated the hotel lower on facilities and grounds.
Stayed 1 night in Jan 2024
Response from Enock Karikari on 6 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.