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Reviews of Candlewood Suites Indianapolis East, an IHG Hotel

2.5 out of 5
Candlewood Suites Indianapolis East, an IHG Hotel
7040 E. 21st Street, Indianapolis, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 338 out of 823 reviews" "
Rating 8 - Good. 284 out of 823 reviews" "
Rating 6 - Okay. 99 out of 823 reviews" "
Rating 4 - Poor. 59 out of 823 reviews" "
Rating 2 - Terrible. 43 out of 823 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Key

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay there it was nice and relaxing and everything was neat and clean.
Stayed 1 night in May 2024

2/10 Terrible

Donald

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
After I looked a suite for me and my family only to get there with no suites available so we all had to share one room
Stayed 1 night in Apr 2024

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, amenities
Elevator was not working and the clerk did not activate the free WiFi access for me. Otherwise unremarkable. At least it seemed clean.
Stayed 1 night in Apr 2024

4/10 Poor

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Suneil on 21 Apr 2024
Thanks for your comments

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Suneil on 21 Apr 2024
Thank you very much for your comments means a lot

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable, shower worked great, and nice having a full-size fridge. The hotel was close to interstate and very quiet even when full of guests. Many dining options with a fast-food restaurant on edge of parking lot and within walking distance. We enjoyed our stay here and would come back.
Stayed 2 nights in Apr 2024
Response from Suneil on 21 Apr 2024
Thank you very much for your comments, means a lot to us

4/10 Poor

Lara

Liked: Cleanliness, staff & service
Disliked: Amenities
They didn’t have my reservation when I arrived. The manager fixed everything, but it took a very long time.
Stayed 1 night in Apr 2024
Response from Suneil on 21 Apr 2024
I am sorry for inconvenience caused to us

2/10 Terrible

Amber

Stayed 1 night in Mar 2024
Response from Suneil on 6 Apr 2024
Thank you very much for your comment

2/10 Terrible

melanie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Suneil on 6 Apr 2024
I am sorry for the inconvenience caused

8/10 Good

Sheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Okay stay
Stayed 1 night in Mar 2024
Response from Suneil on 6 Apr 2024
Thanks for your comments

4/10 Poor

Pamela

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
What I liked about the hotel was, the bed was comfortable and the shower was nice. What I didnt like was when we checked into the room, the floor was sticky. When I went to the front desk to ask someone to mop it, I was asked for my room number, he could not find me in The system so I had to show him my drivers license again. Also, the light went out in the room. It was nosey in the hallway.
Stayed 2 nights in Mar 2024
Response from Suneil on 6 Apr 2024
I am sorry for the inconvenience caused

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Suneil on 6 Apr 2024
It means a lot to us

4/10 Poor

Lana

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon reserving g sent message stating would need a crib for an infant traveling with us. Called prior to our departure confirming a crib would be available and was told they had it ready for us. Upon arrival, the front desk employee was very disinterested in helping us and told us he would see if they had one but he didn’t think they did because, one of them had a torn mattress and the other one was broken. The facility was rundown and had to change rooms because the first room had dried crusty substance on the table and chair had been written on In Sharpie as well as the cork board in the room. We had to pay a surprise $100 fee for “incidentals” in case of damages to the room, waiting for this to be credited back to my account. The AM staff seemed nicer but not an enjoyable stay. Do not recommend
Stayed 1 night in Feb 2024
Response from Suneil on 17 Feb 2024
I am sorry for the inconvenience caused.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Suneil on 17 Feb 2024
Thank you very much for comments

10/10 Excellent

Sahsa

Stayed 1 night in Feb 2024
Response from Suneil on 6 Apr 2024
Thank you very much for your comment

4/10 Poor

Sherekia

Travelled with family
I booked a king suite but got there to a queen suite and they said it was nothing they could do because they were booked and I can only get discounted through Expedia. We couldn’t get clean towels for some reason we had to use the same ones for our whole stay
Stayed 2 nights in Feb 2024
Response from Suneil on 17 Feb 2024
I am sorry for the inconvenience caused.

4/10 Poor

Tomica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a bug, room was clean or towels after the 1st night could not shower before I checked out. A child was vacuuming
Stayed 2 nights in Feb 2024
Response from Suneil on 17 Feb 2024
Thank you very much for your comments.I have addressed the issue.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great mattresses and pillows. It was clean. It’s supposed to be nonsmoking, but the lobby and hallways wreaked of marijuana.
Stayed 2 nights in Feb 2024
Response from Suneil on 17 Feb 2024
I am sorry for the inconvenience caused.

4/10 Poor

Gina

Business traveller
Disliked: Staff & service, room comfort
Bad
Did not get the room i booked. Was on a 2 week business trip and tried 3 different times to get the room i was supposed to have. They continually told me there were no rooms available. So if you book here do not plan on getting the room you booked.
Stayed 13 nights in Jan 2024
Response from Suneil on 17 Feb 2024
I am sorry for the inconvenience caused.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very well keep rooms
Stayed 1 night in Jan 2024
Response from Suneil on 28 Jan 2024
Thank you very much for your comments

10/10 Excellent

kalah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Suneil on 28 Jan 2024
Thank you very much for your comments

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Bugs in our room. Air conditioning did not work in our room. Strong weed smell in the elevator.
Stayed 2 nights in Jan 2024
Response from Suneil on 20 Jan 2024
I am sorry for inconvenience caused.

8/10 Good

Taylor

Stayed 1 night in Oct 2023
Response from Suneil on 20 Jan 2024
Thanks for your comments, which means Lot to ua

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Suneil on 20 Jan 2024
Thanks for your comments, which means a lot to us

2/10 Terrible

Morgan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY! We booked a room through Expedia to stay at this hotel for a major event in Indianapolis. At 3:30 pm on our check-in date, the hotel called us to inform us that, although we had reserved a room and confirmed, they did not have a room for us. The hotel did not offer to find us alternative accommodation, offer any compensation (other than a refund, which I have not yet received), or even any sympathy. When I asked the clerk to talk to his manager, I was placed on hold for five minutes only to be told that his manager was “on vacation,” which was almost certainly a lie. Then he told me that Expedia would be in touch to rebook us somewhere else. But that was also a lie. We never heard or received anything from Expedia either. We were left to scramble for an alternative and ended up staying well out of town in a tiny room because it was all that was an available. I cannot state more strongly — DO NOT BOOK THIS PROPERTY! And if you are foolish enough to do so, you should consider packing a sleeping bag because there is a strong likelihood that you will be sleeping in your car. But whatever you do, don’t bother asking the clerk and his friends at this hotel for any help or compensation. It will not be forthcoming.
Stayed 1 night in Dec 2023
Response from Suneil on 20 Jan 2024
I am sorry for the inconvenience caused.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
They overbooked the hotel, and we were given a single king bed instead of two queens. The staff were very pleasant, apologetic, and accommodating. Overall, the hotel was very clean, but ownership could stand to make some improvements. Again, the staff were fantastic.
Stayed 1 night in Dec 2023
Response from Suneil on 20 Jan 2024
I am sorry for the inconvenience caused.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Suneil on 20 Jan 2024
Thank you very much

2/10 Terrible

Nicki

Received a call when we were about ten minutes away from the hotel telling us that there was a “glitch” in the system with Expedia and they were overbooked, so they did not have a room for us. Not happy!!! We drove four hours to find that out. Found another hotel room after several calls, which cost us three times as much as the room booked through your site. Would love to be compensated, but guessing that won’t happen. Won’t be using Expedia again, that’s for sure! 😠😠😠
Stayed 1 night in Dec 2023
Response from Suneil on 20 Jan 2024
I am sorry for the inconvenience caused.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Staff & service, property conditions & facilities
I had a great one night stay in a nice sized room, the built in kitchen and massive bathroom was a great addition! No breakfast, but a decent mini shop
Stayed 1 night in Nov 2023
Response from Suneil on 3 Dec 2023
Thank you very much for the comments ,means a lot to us

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Suneil on 8 Oct 2023
I am sorry for the inconvenience caused.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great getaway for the weekend
Stayed 1 night in Sep 2023
Response from Suneil on 8 Oct 2023
Thanks for your comments

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Loud property. Near expressway.
Stayed 1 night in Sep 2023
Response from Suneil on 8 Oct 2023
Thanks for your comments

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Suneil on 8 Oct 2023
I am sorry for the inconvenience caused.

8/10 Good

Briana

Stayed 1 night in Sep 2023
Response from Suneil on 3 Dec 2023
Thank you very much for your comments, means a lot to us.

10/10 Excellent

Trenton

Good rooms
Stayed 1 night in Sep 2023
Response from Suneil on 8 Oct 2023
Thank you very much for your comments

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
There was a smell in room but wenr away....
Stayed 2 nights in Sep 2023
Response from Suneil on 13 Sept 2023
Thank you very much for your comments

2/10 Terrible

Amanda

They did not have the room we booked and we were sent away. We had to get another hotel somewhere else.
Stayed 1 night in Sep 2023
Response from Suneil on 13 Sept 2023
I am sorry for the inconvenience caused.

10/10 Excellent

renaud

Stayed 2 nights in Sep 2023
Response from Suneil on 13 Sept 2023
Thank you very much for your commentmeans a lot to us

2/10 Terrible

Josette

Disliked: Cleanliness, staff & service, property conditions & facilities
Just horrible
Stayed 1 night in Sep 2023
Response from Suneil on 13 Sept 2023
I am sorry for the inconvenience caused.

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Suneil on 24 Aug 2023
Thanks for your comments

6/10 Okay

Sharon

Disliked: Property conditions & facilities
Constant Annoyances
Not so good. The room was suppose to be none smoking but smelled like smoke. Check out is state on door at 12:00 but the office call for us to leave at 11:00am. The house keeper knocks on the door from 8am until 11:00 am disturbing our morning. The place is under construction, so from 7am until we leave, all we heard was drills, saws, hammering, talking back-and-fourth, along with equipment beeping.
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super kind and helpful, they made the stay feel like home.
Stayed 2 nights in May 2023

6/10 Okay

Sue

Travelled with family
Liked: Staff & service
The exterior photo of the hotel was misleading, we didn’t know which doors were the entry as there was no porte cochere to unload underneath so we circled the bldg twice. Front door looked like maintenance entrance with the HVAC units there. Front desk help was kind and accommodating. We had the single queen suite which was roomy enough except for the bed area. It was extremely tight (10-12 inches) on the side with no nightstand. So really only good for one person to stay there.
Stayed 1 night in May 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stove did not work so we tried to call front desk but our room phone did not work either. Had to call front desk from our cell phone and they said maintenance would be to our room in 15 mins- THEY NEVER CAME TO FIX IT!
Stayed 2 nights in May 2023

8/10 Good

Damon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, the area is rough
Stayed 2 nights in Apr 2023

4/10 Poor

SHARONDA, Saint Louis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My fiance and I were in town for a convention and made the reservation several months prior. When we travel, I make the reservation and my fiance pays for it. When we arrived, we were told the credit card that was used had to be in the name of the person who made the reservation. Even though my fiance was present and had his ID, he was not allowed to pay. I received an email before arriving, informing us of the requirements of check-in. This was not mentioned. The woman who checked us in was very firm. We were not going to be able to stay unless I produced a credit card to pay, with my name on it. There was no conversation or compromise. I did pay for it but it messed up our plan. We missed out on earning airline miles because we couldn’t use the credit card we intended to use. We travel together ALL the time and I have NEVER experienced that! She literally was turning us away because my name was not on his credit card, citing “company policy”. Huh??? That policy was never mentioned in the email. The property itself was fine but seem to cater to people who need it for an indefinite amount of time. It felt more like dealing with Management at a rough apartment building rather than the front desk at a hotel. It was a bad start to our weekend. BEWARE! You may suffer an impromptu policy change. We will NEVER choose Candlewood again.

8/10 Good

Judy

Stayed 2 nights in Apr 2023

2/10 Terrible

Linda, Chicago

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was hair on the towels, the telephone to the front desk was not working and the bathroom sink was clogged. The engineer that came to fix it left the wet towel on the floor with black marks from his boots.
Stayed 2 nights in Apr 2023

4/10 Poor

Byron, Bossier City

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean hotel, friendly staff, comfortable beds, and roaches in the room.
Stayed 3 nights in Apr 2023