Search Hotels Near Indian Steps Museum, Airville

"The check-in staff at the front desk Christine was not very helpful at all. My husband spilled coffee down his shirt and we had tickets to see a show at Sight & Sound at 3:00 p.m. we asked her if we can get into our room a little earlier she told the snow because it was not ready however, we spoke to another woman in housekeeping and she said the room was ready and also we were then told by Christine that all the rooms were ready by 1:00 p.m. we wanted to get in the room between 2:00 and 2:30 p.m. and was not allowed I was even willing to pay extra just so my husband can change his shirt and clean up a little bit. I think the hotel itself is Awesome with a great concept and very clean. It's a shame that you have staff that won't even budge a little to accommodate when she could have and also lied to us."

"We had to check in on the later side and leave super early for a graduation and the staff was amazing. The room was super clean and we cannot wait to come back for Dutch Wonderland!"

"Garbage can under the sink in our room was completely full of garbage when we checked in. They only offered completely coffee. This isn’t necessary the hotels fault, but the people in the room above ours were extremely noisy. I’m pretty sure they were bouncing a basketball on the floor! I will give the staff credit that when I called to complain, they did stop for a little while. Overall the staff was very nice and helpful."

"Great location, in the middle of chain restaurants and shops but only a few minutes drive to Amish restaurants and shops, close to Sight and Sound Theatre."

"Did not use."

"I had never stayed at a doubletree before and now its going to be my go to. The suite was fantastic, the staff wonderful and extremely helpful. My only issue was the suite is near the elevator which is kind of old so you could hear it very loudly. Not the staffs fault at all and thankfully not many used it during the night!"

"This property was EXCELLENT. From the room cleanliness to the staff response time, they met the mark everytime. The rooms were comfortable, the amenenties were abundant and we had an excellent time with my family of 5. We will certainly be back!"

"The matress was very lumpy! Musty smell. I was very surprised that their wasn't a microwave or mini refrigerator. I would've loved to been able to keep my beverages cold."

"Staff was nice.Bkft was same every day. All high calorie, processed " sandwiches".only white bread for toast..Staff was nice. "