Indian Head Holidays from £905

There wasn't a good smell in the hallway

room phone and refrigerator did not work, Wi fi password on the TV was not correct. Thursday breakfast was understaffed- over 1 hour to be finished. 1 Server for the entire dining room. She was apologetic, gracious and as efficient as possible for the situation. All staff were helpful and gracious. The restaurant was excellent in the evening.

Great location, hotel staff were excellent. Room was perfect. Parking is a little expensive. Food and drinks were great. Had a not so good breakfast experience but hotel staff was very accommodating.

Great location, nice rooms though some of the furnishings have seen better days. The check-in was easy and the desk attendant was helpful. Elevators were fast. There was free coffee in the lobby in the lobby in the mornings and hot apple cider in the afternoon. There was only one thing I really didn't like - the barn door on the bathroom. It was hard to close and left a large gap between the door and the wall, so it didn't do anything to keep sound or light from the bedroom. Might as well not even have a door.

My room was not maintained well. There was a party in my room prior to my stay that they had hung decorations from the ceiling and left the tape. The lampshade was falling off the lamp. The safe in the cabinet key popping open the cabinet door. The curtains were heavily stained. The bathroom had stuff all over the wall paper. The wallpaper had huge gouges in it. The furniture was all dinged up. The property is not handicap accessible. You have to go up stairs to get to the elevator, no ramp is provided and the mini elevator meant for wheelchairs is out of order. The hotel does not offer food throughout the day. There is nothing posted in the room about restaurant hours. Not worth the money and definitely not luxurious. I have stayed in nicer 3 star hotels.