Exterior

Reviews of Hotel Queen Incheon Airport

3 out of 5
Hotel Queen Incheon Airport
10 Sindosinam-ro 150beon-gil, Incheon, Incheon

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 62 reviews" "
Rating 8 - Good. 26 out of 62 reviews" "
Rating 6 - Okay. 7 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Young, Fullerton

Travelled with family
Disliked: Amenities, property conditions & facilities
Reasonable price for the airport location.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Amenities
The managing staff was amazing. The rooms were extremely comfortable and super cute. Even breakfast that was provided was really great. Thank you so much for all that you did for us
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the price.
Great price. Nice location, friendly and accommodating staff, a little outdated room but clean, firm bed and good pillows. Shower works well. (Hot & cold). Breakfast was only toast, cereal and coffee, still very thankful as it is already a bonus.. I will definitely check in again at Hotel Queen when I go back to Korea. ❤️
Stayed 3 nights in Feb 2024

6/10 Okay

Munkhjargal

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

FRANCES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa bath, comfy beds. the Floors are very very hot - since the building is very old. There should be more taxi's or shuttles available to and from the Airport as it was very hard to find a taxi that was big enough for our luggage.
Stayed 1 night in Jan 2024

8/10 Good

heeseon

Liked: Cleanliness, staff & service, amenities
very near transit but little unsafety area
Stayed 1 night in Nov 2023

8/10 Good

Taisuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good place to stay a night for transit
Stayed 1 night in Nov 2023
Response from Queen on 23 Nov 2023
Dear Taisuk ChoiHello. This is Hotel Queen.Thank you for resting comfortably.I hope to see you again when you come to Korea in the future, and have a happy day today.Thank you.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to find last minute hotel rooms due to flights being cancelled. Made a reservation for one room but the room was not ready an hour before check in. The front desk clerk was kind enough to let us keep our luggage in another room. While waiting, she was sooo kind to let us check into an upgraded suite that was already for the same price. I’m sorry I did not catch her name. The room was fabulous, we felt like royalty. Unfortunately our flight was canceled again for the next day and couldn’t keep the same room. Thank goodness we were able to stay fo another night. They were sold out. Again she was soooo professional and helpful. She was able to find us a room that was already ready before switching rooms. This helped us out greatly. I have no complaints about this hotel. Staff is very friendly and courteous. Rooms were spacious and hotel was close to the airport and train station.
Stayed 1 night in Nov 2023
Response from Queen on 10 Nov 2023
Hello. This is Hotel Queen.I also remember three people.I am also glad that you had a comfortable rest.I was once again moved by the extremely grateful comments.I hope to see you again the next time you come to Korea and have a happy day today.Thank you. :)

10/10 Excellent

You Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Nov 2023
Response from Queen on 10 Nov 2023
Hello.We will continue to ensure that you can use it comfortably and conveniently.Have a happy day today :)

10/10 Excellent

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and thoughtful
Stayed 4 nights in Sep 2023
Response from Queen on 4 Oct 2023
Dear LailaHello. This is Hotel Queen.I am happy that this place can be a place that leaves good memories for Laila.I hope to see you again next time...Have a happy day today too.Thank you.

2/10 Terrible

Hui

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entry door for first assigned room would not lock so staff provided another room but that room was a smoking room. Staff stated that’s the only room left with two beds. Did not sleep at all due to nicotine filled room. Staff tried to solve with spray which did not work. Bathroom and shower moldy, breakfast consisted of toast and one cereal option with coffee and milk. On the positive, water and other canned beverages available for consumption for free. I would not stay at this hotel.
Stayed 1 night in Sep 2023
Response from Queen on 25 Sept 2023
Dear HuiHello. This is Hotel Queen.We are sorry to hear that you had an inconvenient stay.We will manage our hotel more carefully to make it a hotel where you can relax and stay comfortably.Thank you.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly staff great room for the price!
The staff at this hotel was incredibly friendly and helpful. One girl when the taxi came helped show him the right spot to pick us up. They provide free drinks of all types. The room is quite spacious for the price and the AC works well. The door can be tricky to lock since it need to be held tightly for it to lock.
Stayed 1 night in Jul 2023
Response from Queen on 7 Sept 2023
Hello.Thank you for leaving your sincere review.We will always reward you with enjoyable and satisfying service.I hope to see you again next time you come to Korea.

10/10 Excellent

Leiton

Business traveller, Travelled with partner
Liked: Amenities
The receptionist was very helpful and accommodating. We recommend staying there.
Stayed 1 night in Jul 2023
Response from Queen on 7 Sept 2023
We sincerely thank you for using our accommodation.I hope to see you again the next time you come to Korea.

6/10 Okay

Sara

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was convenient when we needed to spend a night close to the airport - the cost for a taxi one way was ~$10. The front desk staff were also lovely and very friendly, including watching our bags when we needed to run some local errands after checkout. The area is decent, with plenty of nearby shops. Unfortunately the property is extremely run down. You can tell that efforts are made to keep it clean in the most important areas - for example the bed linens were in good shape - but the hotel itself is musty and dingy. Our bathroom was particularly bad in terms of being mildew-y - the shower drain was on the opposite side of the room so the whole floor is a big puddle, and we found clumps of hair and a torn soap wrapper in the shower. The cups and mugs in our room all needed to be washed before they could be used. We also received only 1 bath towel for 2 people. To be fair to the staff, we didn't ask for more as we were fine to manage for a single night - I'm sure if we had they would have gotten us more. However, travelers should note that the photos for the hotel very artfully conceal the rough edges.
Stayed 1 night in Jun 2023
Response from Mr.Queen on 7 Jul 2023
I have nothing to say to you...From the manager's point of view, I sincerely apologize for not paying close attention. The accommodations are clean first and second, and I think you will be very uncomfortable.We will do our best to make you more satisfied with the room management in the future, so if you visit us again, we will do our best to leave you with good memories.

8/10 Good

MEGUMI

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Hsiaoching

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

SUNOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비교적 만족했어요.
4인 가족이 사용하기에 방크기도 적당했어요. 아쉬운 건 화장실의 비데는 그림의 떡.. ㅋ 사용이 안되었어요. 전원이 들어오지 않아서.. ㅠ 그게 조금 아쉬웠네요.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
운서역에서 가깝고 가격대비 매우 좋은곳이라 느꼈습니다.
Stayed 2 nights in Feb 2024

8/10 Good

JI HYE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
주차편함. 공항가까워서 편함
Stayed 1 night in Jan 2024

8/10 Good

Kyung June

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

MIOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Seiji

Very clean.
Stayed 3 nights in Jan 2024

8/10 Good

JOO SUNG

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Toshihiko

Liked: Staff & service
駅から徒歩5分位 1階にキッチンがあり、ポップコーンと冷蔵庫のジュース、水がフリーでもらえます 宿泊した204号室は部屋は広め、ただしトイレシャワールームは、ガラスで囲われているものの、風呂はオープンスペース アイロンとアイロン台があり、これは重宝した
Stayed 1 night in Dec 2023

10/10 Excellent

yu jang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
편의시설이 잘 되어 있고,특히 우리 두아이 PC겜 하는데 PC방 시설처럼 근접시설 되어 있고,헤드셋도 구두 신청해서 울 두아들이 좋았다고 합니다.침대 청결 상태도 양호 했습니다~ 1박 잘 이용했습니다.
Stayed 1 night in Dec 2023

8/10 Good

Kazuto

Liked: Cleanliness, amenities

10/10 Excellent

young mi

Stayed 1 night in Dec 2023

10/10 Excellent

Koji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We strongly recommend staying here when you don’t have much time transferring Ichon airport. The reception is perfectly nice and helpful. The facility itself is not that new but everything is there and even floor heating was comfortable. I will definitely come back. There are so many yummy restaurants around.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Room comfort
駅からとても近いです。バスタブ付いてましたがお湯満たすのにえらく時間が掛かりそうなのでシャワーしか使いませんでした。バス・トイレ別です。オンドルがあり床が暖かいです。エアコンのリモコンがテレビのリモコンと一緒になっていて、それに気づいたのは翌日でした。ベッドの下に電気マットが敷いてあり寒くはなかったです。オイルヒーターもおいてありました。ドライヤーとヘアアイロンもありました。ベッドは広く快適です。建物や設備はやや古いですが、快適に過ごせました。
Stayed 3 nights in Dec 2023

10/10 Excellent

CHAN YUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

hong yeol

Business traveller
Disliked: Staff & service, room comfort
청결 😃, 운영관리 😱
시설은 오래 되었으나 관리자의 청결한 관리로 시설은 깨끗한 편이었습니다. 그러나 새벽 2시 제가 머물고 있는 방에 새로운 사람에게 키를 배부하여 새로운 사람과 새벽에 인사를 하게 해주신 점은 호텔 관리문제가 있으며 그 후 사과등이 없는 점으로 보아 운영관리가 많이 부족 한것 같습니다.
Stayed 1 night in Nov 2023

8/10 Good

Hyang-I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt an Bahnhof tolle Lager, Tolle Personal. Airport mit Taxi ca 10€
Stayed 1 night in Nov 2023

8/10 Good

ZHENGJI

Liked: Cleanliness, amenities, property conditions & facilities
スタッフが掃除する時、持参してた歯ブラシと半分ぐらい飲み終わってないお茶ボトルを勝手に処分したそうです。 チェックイン時、スタッフが勝手に部屋に入るなど説明もなかったです。 それ以外によかったです。
Stayed 3 nights in Nov 2023
Response from Queen on 23 Nov 2023
親愛なるZHENGJIこんにちは。 ホテルクイーンです。ご迷惑をおかけして申し訳ありません。お客様がリラックスできるように、より細心の注意を払って客室管理をさせていただきます。今日も幸せな一日になってください。ありがとうございます。

8/10 Good

AKARI

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
お部屋は、広くて良かったのですが、清掃が行き届いていなかったのと、バスが良くなかった。 他は、スタッフも親切で良かったです。
Stayed 1 night in Oct 2023
Response from Queen on 23 Nov 2023
親愛なるZHENGJIこんにちは。 ホテルクイーンです。ご迷惑をおかけして申し訳ありません。お客様がリラックスできるように、より細心の注意を払って客室管理をさせていただきます。今日も幸せな一日になってください。ありがとうございます。

8/10 Good

HYEON KYEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Sung Jae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
퇴화된 시설과 너무느린 Service에 실망이 큼.
Stayed 3 nights in Nov 2023
Response from Queen on 15 Nov 2023
안녕하세요. 호텔퀸입니다.고객님이 머무르시는 동안 불편함이 있으셨다니 죄송합니다. 앞으로는 더 편히 쉬다 가실 수 있는 곳이 되도록 더 꼼꼼한 관리하겠습니다.오늘도 행복한 하루 되세요.감사합니다.

8/10 Good

SEONG WON

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

JINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Chikara

Liked: Staff & service, amenities
真夜中のチェックインにも関わらず丁寧に対応してもらえた。アメニティも豊富で歯ブラシ、髭剃りありました。冷蔵庫のソフトドリンクも無料です。また泊まりたいです。
Stayed 1 night in Oct 2023
Response from Queen on 10 Nov 2023
こんにちは。これからも快適で便利にご利用いただけるようにさせていただきます。今日も幸せな一日を過ごしてください:)Hello.Thank you for resting comfortably.I hope to see you next time you come to Korea and have a happy day today.Thank you :)

10/10 Excellent

Oya

Liked: Cleanliness, staff & service, property conditions & facilities
部屋は広く豪華な感じ。 お勧めします。
Stayed 1 night in Oct 2023
Response from Queen on 10 Nov 2023
こんにちは。リラックスできる休憩所だったなんてありがとう。次回も韓国に来るときにお会いできることを願って今日も幸せな一日になってください。ありがとうございます。Hello.Thank you for being a place where you can rest comfortably.I hope to see you next time you come to Korea and have a happy day today.Thank you :)

10/10 Excellent

YONG IN, lorton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 편리했습니다.
Stayed 1 night in Oct 2023
Response from Queen on 10 Nov 2023
안녕하세요.고객님께서 편안히 머물다 가실 수 있었다니 감사합니다.다음에도 다시 뵐 수 있기를 바라며, 오늘도 행복한 하루되세요. 감사합니다.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
담배냄새가 너무 났어요
Stayed 1 night in Sep 2023
Response from Queen on 2 Oct 2023
Dear AnonymousThis is Hotel Queen.We are sorry to hear that you had an inconvenient stay.We will manage our hotel more carefully to make it a hotel where you can relax and stay comfortably.Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
금연룸을 요구했는데 방 전체적으로 은은한 담배냄새가 났어요.
Stayed 1 night in Sep 2023
Response from Queen on 2 Oct 2023
This is Hotel Queen.We are sorry to hear that you had an inconvenient stay.We will manage our hotel more carefully to make it a hotel where you can relax and stay comfortably.Thank you.

8/10 Good

MINSOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Queen on 2 Oct 2023
안녕하세요. 호텔퀸입니다.편안하게 쉬다 가실 수 있는 호텔이 되도록 꼼꼼히 객실관리를 하겠습니다.오늘 하루도 행복한 하루 되세요.감사합니다.

10/10 Excellent

Ogiwara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く、アメニティが充実していて、 受付の方も親切で感じが良かったです。 朝ごはんは、とてむ簡単なものでしたので せっかくなので、外で食べました。 今は、空港の送迎はないようでしたが 二駅なので、特に問題ありません。 ソウルのように夜遅くまで 楽しめるというわけではないですが 次の日の出発が早い場合は 便利かと思います。
Stayed 1 night in Sep 2023
Response from Queen on 25 Sept 2023
親愛なるおぎわらこんにちは。 ホテルクイーンです。ゆっくり休んでいったなんて私も嬉しいです。次回も韓国に来られたらまたお会いできることを願って今日も幸せな一日になりますように。ありがとうございます。

4/10 Poor

DAE-HO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Queen on 25 Sept 2023
Hello. This is Hotel Queen.We will carefully manage the rooms to make it a hotel where you can relax comfortably.Have a happy day today too.Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
새벽 비행기를 위해서 잠시 쉬었다가 왔는데 공항에 인접해 있어서 좋았어요. 스낵이 준비되어있다는데 새벽 4시에 퇴실하느라고 보지 못한 것이 아쉽습니다
Stayed 1 night in Aug 2023
Response from Mr.Queen on 31 Aug 2023
감사합니다. 조식은 오전6시부터 9시까지 제공됩니다. 가볍게 드시고 가실 수 있도록 토스트, 씨리얼, 우유, 커피, 캔음료와 팝콘을 준비해드립니다. 다음에 오시면 꼭 드시고 가세요.

8/10 Good

MEUNGSUK

Stayed 1 night in Aug 2023
Response from Queen on 25 Sept 2023
Hello. This is Hotel Queen.We will carefully manage the rooms to make it a hotel where you can relax comfortably.Have a happy day today too.Thank you.