This has to be the worst hotels I have ever stayed in. This is a warning to others, please read. Firstly, absolutely no information when we arrived about the area, where to get lift passes, ski hire, check out times, etc, just given our key and directed “up there” to our room. Throughout the hotel and in our room the stench of cigarettes was unbearable. None of the lights worked in the hallways, the kitchen and bathroom were filthy, the towels were stained and there were no duvet covers on the duvets. I wish that was the worst of it...: So after a long first day skiing, we arrive back at the hotel and are looking for the storage room to store our skis, as we were not told where it was at check in, and it was not signposted. The owner appears and is shouting aggressively for us to take off our boots. We are completely shocked by her aggression and begin apologising, trying to calm her down. Now bearing in mind there is no light in the corridors so we cannot actually see to take our boots off, and to take them off standing up in the dark is incredibly difficult, we ask for some light and to move to a seat so we can remove them. The next thing I know, the owner has grabbed my arm and is pulling me through the corridor, she then shoves me so hard into the storage room I nearly fall over. She then slams the door shut leaving my friend and I shaken and in tears. Unfortunately there were no other hotels available or we would have left immediately. This is a warning to others.