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Reviews of Protea Hotel by Marriott Karridene Beach

3 out of 5
Protea Hotel by Marriott Karridene Beach
Old South Coast Road, Illovo Beach, Kingsburgh, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 63 reviews" "
Rating 8 - Good. 16 out of 63 reviews" "
Rating 6 - Okay. 13 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Valencia

Liked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

6/10 Okay

Gcinokuhle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Owais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nyambura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome! Brigette runs an amazing outlet. My family loved the location, the indoor games, the swimming pool and private beach. The staff at the reception are very friendly and welcoming especially Lindelani. The hotel is spotlessly clean and very comfortable.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nyambura

Liked: Cleanliness, staff & service, property conditions & facilities
The private beach, was just awesome! My son loved the miniature golf course and the playground. The thoughtful chef was making such nice desserts and sharing with guests at the rooms. Really that was sweet 🎂
Stayed 8 nights in Aug 2023

10/10 Excellent

Luyanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Tonderayi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Holiday Spot!
Stayed 1 night in Jul 2022

8/10 Good

Lebogang

Travelled with family
Stayed 3 nights in Mar 2022

8/10 Good

Khumi

Stayed 4 nights in Dec 2021

10/10 Excellent

Preenash

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was a very pleasant experience and a great overall experience.
Stayed 2 nights in Jun 2021
Response from Pravika on 7 Jun 2021
Dear Preenash Thank you for choosing the Protea Hotel by Marriott Karridene Beach during your recent stay and for your great feedback. We look forward to welcoming you back soon. Kind regards Pravika Sewsunker

8/10 Good

Arvin Roodhal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Pravika Sewsunker on 17 May 2021
Good day Mr Roodhal Thank you for choosing the Protea Hotel by Marriott Karridene Beach during your recent stay. Thank you for your rating.

10/10 Excellent

Bc

Liked: Cleanliness, staff & service, room comfort
Beautiful
The staff at this hotel is wonderful😊 very friendly, helpful and breakfast was very good. We had an amazing stay definitely coming back.
Stayed 2 nights in Mar 2021
Response from Pravika Sewsunker on 17 May 2021
Good day Thank you for choosing the Protea Hotel by Marriott Karridene Beach during your recent stay. Thank you for this valued feedback.

8/10 Good

Jabu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dlamini's stay at Karradine
We enjoyed our stay. We definitely coming back. The hotel is clean and kids friendly.
Stayed 1 night in Oct 2020

10/10 Excellent

Marlize

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Protea Karridene Beach
My Stay was comfortable and very nice,Just wish they had better viewing channels.
Stayed 3 nights in Oct 2020

8/10 Good

Mandla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Pravika Sewsunker on 10 Feb 2020
Dear Mandla Thank you for your recent stay and your ratings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view and the friendly staff , oh and the cleanliness of the rooms and hotel.
Stayed 1 night in Dec 2019
Response from Pravika Sewsunker on 10 Feb 2020
Dear GUEST Thank you for this valued review.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our rooms were amazing. Very bright with an amazing view of the sea. The other was dark, had an old wasps nest on the balcony which had just been left there. It over looked the road and was a little bit smelly.
Stayed 2 nights in Dec 2019
Response from Pravika Sewsunker on 10 Feb 2020
Dear Becky Thank you for this valued review. I have shared with housekeeping to ensure the balcony area is cleaned Thank you

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
pressed
Management should take great caution given the prevailing climate conditions and the :self catering nature of the hotel"
Stayed 1 night in Dec 2019
Response from Pravika Sewsunker on 10 Feb 2020
Dear GUEST Thank you for this valued review. I have shared this with our TEAM Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019
Response from Pravika Sewsunker on 21 Oct 2019
Thank you for this review . We look forward to welcoming you back soon

8/10 Good

Henk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was simply South African hospitality at its very best. From start to finish friendly and helpful staff, clean comfortable room and delicious food (I ate from the a la carte menu and it was obvious that everything was cooked from scratch with high quality ingredients). Thank you
Stayed 4 nights in May 2019

2/10 Terrible

Allie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really awesome
It great and totally amazing 😁
Stayed 1 night in Apr 2019
Response from Pravika Sewsunker on 29 Apr 2019
Dear Allie Thank you for choosing to stay at the Protea Hotel by Marriott Karridene Beach. It was a pleasure and honor to serve you. We look forward to welcoming and hosting you whenever you return to Durban. Kind regards Pravika Sewsunker GUEST Relations Manager

6/10 Okay

Vasanthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities weren't up to scratch at the games room most games were out of order plus they closed up early could not do much
Stayed 2 nights in Feb 2019

10/10 Excellent

Venitha Dusrath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family midweek break
Thank you, I had an awesome stay. Staff was extremely helpful and service was great. Rooms were clean and comfortable. We enjoyed the pool and outdoor facilities. Will definitely visit again. My 3 year really enjoyed himself. Thank you once again.
Stayed 1 night in Jan 2019

10/10 Excellent

Phumza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
My trip was amazing i really love the fact that its surrounded by nature and you can walk in to the sea, and very quite
Stayed 2 nights in Jan 2019

10/10 Excellent

Venitha Dusrath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 3 night getaway
We had a lovely 3 night stay. It was our 2nd visit. My 3 year really enjoyed himself. The check-in was quick and all staff are friendly. Service was excellent. Room was spacious neat and tidy. Complimentary water. Mini fridge and microwave. Was perfect especially with a child. Towels were new and clean. I would love to visit again. They have an adult and child pools. Beautiful park area with mini golf. Play room. Overall a perfect getaway for the family. Thank you.
Stayed 2 nights in Jan 2019

8/10 Good

Tembakazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it, it was amazing. nice and quiet if you would like to get away from the crowds.
Stayed 3 nights in Dec 2018

8/10 Good

Hasan Hoosen

Liked: Cleanliness, staff & service, room comfort
Disappointed with hotels.com because I did not collect my 6 free nights for my reservation for this booking 27th to 29th December 2018 for 3 rooms for 2 nights although I booked through the app and I was signed in
Stayed 2 nights in Dec 2018

8/10 Good

Hasan Hoosen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Nomaqina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Rofhiwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Just a place
Beautiful address with staff in desperate need of knowledge
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, easy to to navigate to the hotel, proximity to the beach, excellent clean and quiet hotel, excellent service by staff, excellent food, easy accces to the beach and good security, child friendly hotel.
Stayed 3 nights in Oct 2018

10/10 Excellent

Madonsela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so amazing friendly staff and i loved their food
Stayed 3 nights in Sep 2018

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Balene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Hasan Hoosen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hasan

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

omari

Liked: Staff & service, property conditions & facilities
That place has roaches they need to exterminate
Stayed 3 nights in Mar 2018

10/10 Excellent

Venitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend
It was an awesome family getaway

10/10 Excellent

Sthabiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was excellent.
Stayed 1 night in Oct 2017

10/10 Excellent

Virasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Thato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had an amazing stay.

10/10 Excellent

GS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nozuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
It was amazing and I had the best time.

6/10 Okay

Nasreen

4/10 Poor

Imraan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Total disappointment
Disappointed. When i got to my room after check in I found the room was half ready and this was after the 2pm check in time. Linen and pillows on the floor and i had to contact reception to send house keeping. Only 1 elevator services the entire hotel and is also used by house cleaning staff and laundry services. Also the door takes ages to close. Terrible wifi, keeps dropping. No shade around pool area and hotel supplies umbrella for free which is great but only if you can get one. Noticed a shortage of umbrellas and also guests take them to their rooms. Staff very unfriendly besides a few and breakfast staff don't even remove plates after you finish a corse. You have to call them to remove dirty dishes. Front desk staff don't know what is going out. When I checked out a day earlier as I couldn't stay a day longer, the gentleman at front desk asked me for payment. I had to show him my receipt and only then did he believe me that I paid for room when I arrived. Even then i was charged again for the room after I checked out. I had to call the hotel to find out what was going on and then they realized they double charged me and refunded the money. I booked 2 rooms on Hotels.com under my name and my brother in laws name and I paid for both rooms upon check in. The check in staff allocated the entire amount to one room. As I mentioned before front desk staff don't know what they doing. The manager did call and apologized but for a Marriot property this is totally unacceptable.

10/10 Excellent

Vuyelwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convinient
amazing