Ilidža Holidays from £363

Dirty bedsheets Not changed from previous guest

Firstly, the hotel does not qualify for 4 star category. Carpet was old and worn out. Sheets and towels were old. Blanket was dirty. Bathroom smells. Fines imposed for everything but the water doesn’t drain in the sink. Breakfast is expensive. It should be under 3 star category. Pricey only because it is in Old town. Not so happy after paying EUR 185 per night.

Unfortunately, our stay from 25–26 was a very disappointing experience. * The night before, a receptionist told us they would try to have one of the rooms ready by 11 AM, without mentioning any fee. When we arrived, we were suddenly told that early check-in would cost €60, although the room had already been paid for. * We left our luggage and went out, but had to handle it ourselves as there was no porter available. * We returned at 2 PM. The receptionist took our passports and told us to wait 15 minutes, but we waited around 45 minutes. One of the two rooms was still not properly ready. * One of the housekeepers was shouting hysterically in the corridors and rooms, which was extremely uncomfortable and frightening, especially as we were travelling with a child. * When we asked her to open the sofa bed for the third guest, she ignored us, so we had to call reception. She then shouted at us for leaving the balcony door open, even though we had opened it because of the smell. * There were papers and rubbish inside the sofa. Instead of disposing of them properly, she took them out and threw them onto the balcony in front of us. The bedding she provided was also not clean. * The parking system was extremely confusing. We were given a paper parking ticket instead of a proper guest card. My brother left and returned using the same ticket, and the porter let him back in without explaining that a new ticket was required. * The next day, the ticket did not work when we tried to leave

Hotel is located in a very good area, an easy walk into town. The breakfast however was very poor, it almost looked like someone brought in their leftovers. The staff were not very friendly or welcoming. View from room was nice as we had a terrace overlooking the city. Some areas need improvement.