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Reviews of Suburban Studios Huntsville University Area

2 out of 5
Suburban Studios Huntsville University Area
3131 University Dr Nw, Huntsville, AL

Reviews

5.8
Rating 10 - Excellent. 33 out of 166 reviews" "
Rating 8 - Good. 39 out of 166 reviews" "
Rating 6 - Okay. 23 out of 166 reviews" "
Rating 4 - Poor. 20 out of 166 reviews" "
Rating 2 - Terrible. 51 out of 166 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chrysoula

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches were coming out of the walls. We had to sleep with the lights on to keep them from getting on the bed. The entire room looked as if it was built-in the middle of a ghetto, and it was because 6 cop cars arrived to arrest 2 prostitutes who were dealing crack at the hotel parking lot. The entire hotel smelled musty and cigarette smoke.It was disgusting.
Stayed 1 night in Apr 2024
Response from Jasmine on 21 Apr 2024
Good Morning Chrysoula,On the behalf of me and my team I want to apologize for the horrible experience you had, If I would have known I most definitely would have tried to make your experience better. Thank you for your response I will definitely take care of this issue. Have the best day,Jasmine

8/10 Good

Willie

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Jasmine on 20 Apr 2024
Thank you for staying with us, Hope to see you again,Have the Best Day

2/10 Terrible

Annelisa

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. Trash still in trash can. Old food in the fridge. Roaches everywhere.
Stayed 2 nights in Feb 2024
Response from AM on 14 Mar 2024
Thank you Annelisa for your feedback. We pride ourselves in providing a great guest experience and it seems we dropped the ball in some areas. We apologize for the room not being clean prior to you getting room access. We will revisit room cleaning with our house keepers and work on your concerns. Thank you

10/10 Excellent

ANTONIOUS

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok
Stayed 1 night in Jan 2024
Response from AM on 14 Mar 2024
Thank you Antonious for your response and feedback. We will work to improve in all areas. Thank you

10/10 Excellent

Tevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Jan 2024
Thanks for the great review, Tevin. We certainly appreciate the feedback and hope to see you again soon.

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check my comment out
I checked in late two lady’s where there to assist me when I called to question my booking told me that they were closed but got me a room for check in around 12:30pm great people and my stay was incredible nothing but great service.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 17 Jan 2024
Thanks for the feedback, Alexis. We certainly appreciate you taking the time to let us know how we did. We hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very noisy at times
Stayed 1 night in Nov 2023
Response from Hotel Manager on 17 Jan 2024
Thanks for taking the time to lets us know about your experience, James. We are in process of making the hotel experience better than ever. We hope to see you again soon.

2/10 Terrible

Tim

Disliked: Cleanliness, property conditions & facilities
The carpets were dirty and the place smelled. The only amenity in the bathroom was a small sliver of someone else’s soap.
Stayed 1 night in Oct 2023

2/10 Terrible

Shawna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reservation and arrived late. I called to confirm my late arrival but, the front desk attendant was rude and mean. The manager came and tried to handle the situation and did give us a room but the room had a severe sink leakage problem. The smell was awful (mold/mildew).
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Probably not a repeat stay
They contacted me the morning of the reservation, trying to get me to change room type - I refused - when checking in, the rest of my party, who'd made reservations earlier than I had, were told the double they reserved was"not available"... other arrangements were made, but not without problems - the room came with a stove, but no cooking or eating equipment - did come with a roach, though -
Stayed 3 nights in Sep 2023

6/10 Okay

John

Business traveller
No rooms availalbe after reservation was made.
Stayed 1 night in Sep 2023

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, room comfort
Emily was working the front desk when we checked in….She was Amazing! She was very friendly and accommodating! She made sure that what started out as a bad night, turned into a Great Morning! Thank You Emily!!
Stayed 1 night in Sep 2023

6/10 Okay

Gregory

Business traveller
Stayed 2 nights in Aug 2023

8/10 Good

Angelia

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professionalism and flexibility
Stayed 2 nights in Aug 2023
Response from Stephanie on 22 Aug 2023
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Stephanie Perez- Regional Manager

2/10 Terrible

Hunter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room almost a week ahead of time and get to the hotel and get told they are full and nothing they can do. but a phone call ahead of time might have been something they could have done
Stayed 1 night in Jul 2023
Response from Stephanie on 22 Aug 2023
We are truly sorry to read about your experience at our hotel and that we could not accommodate your room reservations upon arrival. Unfortunately, no room type is ever guaranteed with any hotel. We do our absolute best to accommodate our wonderful guests but it is not always possible to meet 100% of everyone's requests. We offer our sincere apologies regarding the inconvenience you experienced and would appreciate the opportunity to serve you again. Sincerely, Stephanie P Regional Manger

2/10 Terrible

broc

Business traveller
Disliked: Staff & service, room comfort
No Hot Water; Marginal Internet and leanliness
A tad expensive for a "bare bones" budget hotel and the "lobby/checkin" location is more like a police precinct HQ. The wifi is 1990s strength and speed is unsatisfactory any time there are more than a handful of guests in the building. All that is marginally unsatisfactory, but the reason no one should ever stay in this hotel if there are any other options is that the hot water heater doesn't work adequately. Anytime between 7 pm and 10 pm, there simply wasn't hot water. The front desk answer: "Wait a couple hours. There are too many people taking showers." Maybe in a third world country, but in America? Really? If I hadn't experienced it, I wouldn't have believed it was possible
Stayed 3 nights in Mar 2023
Response from Stephanie on 22 Aug 2023
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez- Regional Manager

10/10 Excellent

gregory

Stayed 2 nights in Jul 2023
Response from Stephanie on 17 Jul 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, Stephanie Perez, Regional Manager

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nasty hotel
The carpet in the room was just nasty,didnt take my shoes off unless i was laying in the bed..carpet was stained and pretty disgusting, had roaches in the room crawling on cabinets and counter top... Refrigerator looked like it never been cleaned on the outside stained up and very nasty looking,microwave had spots all in and a big hole where looked like something blew up in it .. we work at night and get off early in the am and there are people who live here and are loud and obnoxious and dont treat their neighborswith respect and when we get back to the room in the morningswe just wanted to take showers and go to sleep bug they wouldnt even have towels or wash cloths availablewe would have to wait for them to clean rooms and wash them...i would not recommend this hotel to a homeless person,probably be more comfortable sleeping in a tent on river bank somewhere
Stayed 2 nights in Jun 2023
Response from Stephanie on 17 Jul 2023
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, Stephanie Perez, Regional Manager

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not much positive to say...the AC worked and the shower was hot and had good water pressure.
Stayed 4 nights in May 2023
Response from oswain on 30 May 2023
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Bill

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Noticed when we walked in the fire alarm panel and was not working…..when the friend your traveling with is a fire inspector he looks at those things. Once we checked in and paid and got to the hallway an overwhelming stench of marijuana was in the hallway. Once we got to one of our rooms noticed what looked like blood running down the side of the refrigerator. Was filthy and disgusting.
Stayed 2 nights in Mar 2023
Response from GM on 29 Mar 2023
Hello BillThank you for taking the time to express yourself on your visit. We wanted you to your attention that our Fire Alarm was service just serval days before your arrival. Our Alarm system is set up to report all IVR troubles or problems when occurs. The system immediately reports to our corporate office including all General Managers. We want to take the time to apologize for any inconvenience you had encountered; we will take your review seriously to help us improve. Hope you will give us another chance and see you in the future.General Manager Sheila

6/10 Okay

robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is what it is.
It's an old property that's past its prime. It's where you got when you got to start over. It's not for vacations. It's transitory housing. For what it is, it is a value.
Stayed 6 nights in Feb 2023
Response from GM on 8 Mar 2023
Hello RobertThank you for your response. We are an extended stay hotel, we provide studios for long term professional and for workers that are working in our city. We value your response. Thank youGeneral Manager

10/10 Excellent

Ashlie

Liked: Staff & service, amenities, property conditions & facilities
The staff was really nice and housekeeper works her butt off she deserve a raise
Stayed 2 nights in Feb 2023
Response from General Manager on 7 Mar 2023
Hello AshlieThank you for taking the time to express your comment. It's always great to receive a great fee back. Thank you for choosing Suburban Studios. Hope to see you in the future.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023
Response from General Manager on 7 Mar 2023
Hello JohnI received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty overpriced drug hotel.
This place is dirty. It is also overpriced. Most of you will not know what crack smells like if you’re curious step inside the elevator here. Do yourself a favor get some air fresheners you put in your car vents and stick them in the a/c. This place does not clean rooms daily they do odds and evens but I’m not even sure that gets done I stayed for five nights so my room should’ve been cleaned at least 2-3 times during my stay and if they did I didn’t see anything different floors weren’t swept or mopped trash not changed bed and sheets the same overall I’m not sure what the cleaning staff does except take smoke breaks. This place is to overpriced for how rundown and dingy it is. I was told they are 2 years away from a remodel if they make it that long I’ll be shocked. I have honestly thought about calling the health department or someone. Do not stay here if you’re paying.
Stayed 5 nights in Sep 2022
Response from General Manager on 25 Sept 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.The Suburban Extended cleans once a week. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Alesio V

Travelled with family
Disliked: Cleanliness
The fridge was very dirty Hallway smelled like marijuana. Definitely not going back
Stayed 1 night in Jul 2022
Response from o.swain on 1 Aug 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Flavio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The toilet was clogged
Stayed 1 night in Jul 2022
Response from o.swain on 20 Jul 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from o.swain on 29 Jun 2022
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, amenities
Was not happy at all with this place. Was checked into to different rooms. And both room were nasty from the stove to the rusty old refrigerators, carpet, room smells.. Not to mention the old thin comforters on bed with huge cigarette hole in.. Horrible experience, never will ever go back
Stayed 2 nights in Jun 2022
Response from o.swain on 29 Jun 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Shantee

Liked: Cleanliness
Stayed 2 nights in May 2022
Response from o.swain on 1 Jun 2022
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked out one day early, and the hotel would not reimburse me for the night. Hotel.com didn’t want to give me a receipt either.
Stayed 3 nights in Apr 2022
Response from o.swain on 9 May 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. I was disheartened to read of the unfortunate incidents that occurred with your reservation, I sincerely apologize for the experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Wendell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from o.swain on 9 May 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Adrienne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Mar 2022
Response from o.swain on 31 Mar 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally had to go find another hotel to stay at becasue the front desk at this place wasnt not open. Myself and 5 other peoe waited for 4 hours for the person at the desk to show up, which she never did! After waiting, one of the residents that stays in the building told us "Oh, she wont be back for a while, she to the tailgate party", as we were there for the Alabama A&M homecoming. I ended up having to pay $200 for a new room elsewhere ans i missed the game, the point of coming down!! I want my money refunded.
Stayed 1 night in Oct 2021
Response from o.swain on 12 Oct 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs down
Horrible, dont waste your money. Go to a super 8 or motel 6
Stayed 10 nights in Aug 2021
Response from o.swain on 1 Oct 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the gentleman i spoke to when called ahead with questions aboit location of property was SUPER nice and went out of way to help. Also the lady when i checked in was very friendly. Now the bad.. The property was FILTHY! It stank SO bad! Huge srains ALL in the carpets. Junk running down walls from spills that had been there forever. Our room wasn't AS bad as main areas but the little fridge had stains all over it (that would wipe off) gunk stuck all over shelves. I would NEVER stay here again no matter price.
Stayed 1 night in Aug 2021
Response from o.swain on 30 Aug 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Philip Merl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2021

8/10 Good

Maulesh

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service is friendly and welcoming. I made a couple of requests and both were completed with a smile. The interior reeks of food every morning and evening. Could use more ventilation in the corridors. The floor needs work.
Stayed 2 nights in Jul 2021
Response from GM on 3 Aug 2021
Thank you for your response. We appreciate the feedback. We apologize for the smell of the hotel. We have ordered new hallway air fresheners to help with the smell as well as asking long term guests to please monitor what they cook and if needed, asking for assistance with removing their trash. We hope you give us another chance to give you a better stay. Stephen General Manager

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
We would recommend this hotel for anyone coming through the area. We were told they had coffee pots and other kitchen needs for sale on site that could be taken with you when you checked out, but the person who told us did not know the cost of these items. While our first 2 days were ok, the rest of our stay we had a horrible fly problem. We did not have anything our that would attract them, so we are not sure where they were coming from. It also appeared to be blood on the back of our bathroom door that should have been cleaned off before our stay.
Stayed 4 nights in Jul 2021
Response from o.swain on 27 Jul 2021
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to learn our Front desk staff didn’t communicate the amenities or fees for additional services at check in.I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting and we checked out after the first night. They have not provided me a receipt. I'll never go back there
Stayed 4 nights in Jun 2021
Response from GM on 14 Jun 2021
We apologize that your standards were not met, as well as our own. We will make sure we fix these issues to ensure they never happen again.

4/10 Poor

Francine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip
The hotel was rude and abrasive. The bed reminded me of a cot from summer camp. The sheets were dirty. The bathroom towels had holes in them . The hallway smelled of marijuana.
Stayed 2 nights in Jan 2021
Response from o.swain on 3 May 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice just place I've ever stayed at needs to be shut down
Stayed 4 nights in Apr 2021
Response from GM on 17 Apr 2021
Thank you for your response. We apologize that we did not live up to your expectations. We will make sure we fix any issues.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches so I got a refund and stayed somewhere else.
Stayed 1 night in Mar 2021
Response from o.swain on 30 Mar 2021
Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
If u want a good rest don't stay here. N not safe guest do not wear mask..
Stayed 1 night in Jan 2021
Response from o.swain on 4 Jan 2021
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from o.swain on 4 Jan 2021
Dear Austin, I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Steven

Business traveller
Disliked: Cleanliness
Stayed 1 night in Sep 2020
Response from Danny J. on 28 Sept 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Quintanilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from oswain on 8 Sept 2020
Dear Quintanilla, I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Jarvis, Huntsville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible i never even made it to my room i booked online and paid for it even have receipts and the lady working wasn’t in there she was outside probably smoking drugs she come in yelling talking about we don’t have nomore rooms available but the parking lot wasn’t even half full and if it wasn’t any rooms how was i able to book and pay she said i need to leave because it was no room for me to get but Expedia is processing a refund at this moment i just think all front desk employees need to be drug tested
Stayed 1 night in Aug 2020
Response from Danny J. on 12 Aug 2020
Dear Jarvis, I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

L.Nelson, Hsv., Al

Travelled with partner
Liked: Amenities
My room was not ready upon arrival,and there were no towels or ashtray in my room.The front desk clerk was rude.
Stayed 2 nights in Jul 2020
Response from o.swain on 16 Jul 2020
Dear Nelson, I want to thank you for taking the time to post a review of your stay. I wanted to thank you for bringing your concerns to us. I was disheartened to read the customer service at the hotel did not meet your expectations. I apologize sincerely for the experience. We continually work with our staff to ensure this is an isolated concern. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.