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"My stay at Hotel De Castillon was absolutely perfect from start to finish. The location couldn’t have been better—ideal for exploring everything while still feeling peaceful and tucked away. The room was beautiful and thoughtfully appointed with everything you could possibly need and more. And the bed—truly the most comfortable I’ve ever slept on in all my years of traveling. It made such a difference after long days of walking and exploring. What really elevated the experience was the staff. Every single person was incredibly kind, welcoming, and genuinely helpful, making me feel completely at home. I honestly couldn’t have chosen a better place to stay and would highly recommend Hotel De Castillon to anyone visiting. It was a flawless experience."

"Hotel conveniently located to walk into Bruges. Room comfortable and quiet. Plenty of parking."

"Staff welcoming, room lovely. What let it down was a king bed that was very soft ( sunk hugely on one side ) and the frustration of getting to the front door to deposit bags and check in. With roads closed to cars and one way roads I ended up leaving my husband a few streets away and walking with my bags alone to find the hotel. Then I found out there was basement parking but you need to check in first to get the code! Not super helpful. More communication would avoid frustration! "

"Easy check in, the receptionist was lovely and got us extra pillows when we asked. Parking convenient in the multi-storey. Easy walk into Bruges itself, or public transport available on the doorstep. Clean room, comfy bed, great shower! Only niggle was the window doesn't open much so the room was hot on a 23° day (air con didn't work either). Basic (no kettle and shower is right next to the bed, but you know that on booking) but will do for a short stay as just somewhere to sleep!"

"We recently stayed at this hotel and unfortunately, the experience was far from satisfactory. Our issues began the moment we arrived; after checking in, we entered our assigned room only to find it hadn't been cleaned. We were forced to take all of our luggage back to reception and wait for them to find us an alternative room. The room layout was highly impractical; the toilet was separate and extremely cramped, which was a major issue for my 6’7” husband. Additionally, the sofa bed for our son was rock-hard and hadn't been made up when we checked in. To finish the stay, housekeeping knocked at 9:00 am, despite the 12:00 pm check-out time. Poor attention to detail and very uncomfortable. "

"Hotel and rooms are old in general. Not well maintained in places. We booked two rooms and at first one of the rooms had a terrible smell. We reported to front desk and luckily they had another room available. Otherwise I couldn't imagine staying in that room even for a minute."

"Excellent hotel perfectly located. The staff was very pleasant and helpful. The room was quite spacious and the bed comfortable. No disturbances from outside noises. I was a bit taken aback by the bathroom layout but that didn’t takes away from the comfort of the room. I was able to park around the corner from the hotel and assumed it was free public parking but can’t say for sure. I didn’t get a ticket"

"Lovely room large and airy very clean Reception and restaurant staff were very helpful Breakfast included a huge variety of everything Easy parking we felt safe Dinner was good although limited choices for vegetarians portions were huge. "

"The evening meal was delicious. Breakfast was tasty but as there was a single person managing reception and the cooking unfortunately there was quite a wait and I did feel sorry for the lady who was working flat out trying to do it all"