Title: HECO Colmar Nord - ex Première Classe Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6047632&destination=Houssen%2C+Haut-Rhin%2C+France&selected=1169155&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HECO Colmar Nord - ex Première Classe Escape to this modern retreat where you can unwind on a charming terrace. Stay connected while exploring nearby attractions. ## Photo gallery for HECO Colmar Nord - ex Première Classe ![Exterior - HECO Colmar Nord - ex Première Classe (Houssen)](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/4ff6a105.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Desk, bed sheets - HECO Colmar Nord - ex Première Classe (Houssen)](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/b92e8cef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - HECO Colmar Nord - ex Première Classe (Houssen)](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/44472466.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | Desk, bed sheets - HECO Colmar Nord - ex Première Classe (Houssen)](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/1a309ca4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - HECO Colmar Nord - ex Première Classe (Houssen)](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/08a51299.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HECO Colmar Nord - ex Première Classe, near Unterlinden Museum and House of the Heads, is a haven with modern comforts. Unwind on the terrace or stay connected with WiFi in public areas; enjoy free self-parking and other amenities like smoke-free premises, vending machines, LCD TVs with digital channels, daily housekeeping and bathrooms with showers. ## Reviews 6.0 ## Popular amenities - Parking included - Free Wi-Fi - Breakfast available - Housekeeping £34 includes taxes & fees 19 Mar - 20 Mar ## Room options ### Check availability for these dates Tonight [Mar 18 - Mar 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 19 - Mar 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Standard Double Room | Desk, bed sheets](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/acf90dfb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Twin Room ![Standard Twin Room | Desk, bed sheets](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/82a840af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Triple Room ![Standard Triple Room | Desk, bed sheets](https://images.trvl-media.com/lodging/2000000/1170000/1169200/1169155/97a7d7cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room - 1 bedroom - Sleeps 3 - 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHoussen-Hotels-Hotel-HECO-Colmar-Nord.h1169155.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHoussen-Hotels-Hotel-HECO-Colmar-Nord.h1169155.Hotel-Information) ## About the area Located in Houssen, HECO Colmar Nord - ex Première Classe is in a shopping district and near a boardwalk. Colmar Expo and Unterlinden Museum are cultural highlights, and some of the area's notable landmarks include House of the Heads and Little Venice. Colmar Christmas Market and Colmar Covered Market are two other places to visit that come recommended. [Visit our Houssen travel guide](https://www.expedia.co.uk/Houssen.dx6047632) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.12931%2C7.36083&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7jkbRMYtm4mY7CrdQLQln7GThhk=) Rue Mariafeld, ZA Rosenkranz, Houssen, 68125 ### What's nearby - ![Go visit the summit of the Hohneck in autumn and you get amazing sunrises and sunsets! ](https://images.trvl-media.com/place/3000035155/18586b7c-7aef-4c0b-bce0-3fcd7eca9ed9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballons des Vosges Nature Park 1 min walk \- 0.1 miles - ![The medieval 13th-century Dominican convent building converted into the Unterlinden History and Fine Arts museum in the historic old town of Colmar, France.](https://images.trvl-media.com/place/6190255/6f432f27-3107-4977-be61-c7402ca4cdd8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Colmar Expo 4 min drive \- 3.0 miles - ![Old town of Colmar, Alsace, France](https://images.trvl-media.com/place/553248621563228499/f1191be2-3d34-471f-b1a1-487ffed24b8b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Colmar Christmas Market 9 min drive \- 4.2 miles - ![Colorful traditional french houses on the side of river Lauch at the evening in Colmar, France](https://images.trvl-media.com/place/553248621533049804/fbd186d5-e3d2-491c-b6f5-5e58b40097a8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Little Venice 9 min drive \- 5.7 miles - ![Christmas market in Colmar, Alsace, France](https://images.trvl-media.com/place/553248635975913449/1d282be4-cbc5-4e37-9e50-ea460e134eca.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Colmar Covered Market 9 min drive \- 5.7 miles ### Getting around - Bennwihr Station 4 min drive ### Restaurants - Airlunch 5 min drive - paulaıllon 16 min walk - Leon De Bruxelles 4 min drive - McDonald's 4 min walk - KFC 5 min walk ## About this property ### HECO Colmar Nord - ex Première Classe Hotel near Colmar Expo Located close to Unterlinden Museum and House of the Heads, HECO Colmar Nord - ex Première Classe provides a terrace. Guests can connect to free WiFi in public areas. Additional perks include: - Free self-parking - Buffet breakfast (surcharge), express check-out and express check-in - A vending machine and smoke-free property More amenities include: - Bathrooms with showers and free toiletries - LCD TVs with digital channels - Heating, daily housekeeping and desks ## Similar properties ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/12000000/11670000/11662700/11662662/962747bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B&B HOTEL Colmar Vignobles Wintzenheim - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 7.8 Good 523 reviews £43 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=11662662&PinnedHotelID=11662662&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Twin Room | Bathroom | Shower, hair dryer, towels](https://images.trvl-media.com/lodging/3000000/2260000/2257200/2257147/a9b3a066.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Primo Colmar Centre Colmar Centre Ville - 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23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=10494283&PinnedHotelID=10494283&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) | In-room safe, desk, soundproofing, free cots/infant beds](https://images.trvl-media.com/lodging/9000000/8310000/8301400/8301318/cfbb2201.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Colmar Expo Colmar - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,001 reviews £56 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=8301318&PinnedHotelID=8301318&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 9.90 per person)](https://images.trvl-media.com/lodging/18000000/17840000/17830600/17830549/43d4f0f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Colmar Centre Ville Colmar Centre Ville - Pet-friendly - 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Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available 9.0 Wonderful 332 reviews £77 includes taxes & fees 19 Mar - 20 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=2541263&PinnedHotelID=2541263&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=1169155&PinnedHotelID=1169155&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1169155,11662662,2257147,3551103,2522038) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 6.20 for adults and EUR 3.20 for children ### Conveniences - Limited-hour front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Outdoors - Terrace ### Accessibility - No lift ### More - 1 building - 2 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with digital channels ### More - Access via exterior corridors - Desk - Heating ## Policies ### Check-in Check in from 5 PM to 9 PM and 6:30 AM to 11:00 AM Early check-in subject to availability Early check-in fee: EUR 20 Late check-in fee: EUR 20 for check-in between 9:00 PM and 11:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: EUR 20 Express check-out available ### Special check-in instructions The front desk is open daily from 6:30 AM - 11:00 AM Front desk staffed during limited hours If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Reception hours are 6:30-11 AM and 5-9 PM Monday-Friday and 7-11 AM and 5-9 PM Saturday-Sunday and bank holidays. Guests arriving after 9 PM must use automatic check-in machine outside the property. ### Renovations and closures The property is closed between 28 December and 2 January. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - An effective city/local tax rate of 5.50 per cent will be charged We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 6.20 for adults and from EUR 3.20 for children - Early check-in fee: EUR 20 (subject to availability) - Late check-in fee: EUR 20 for check-in between 9:00 PM and 11:00 PM - Late check-out fee: EUR 20 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a security system Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Premiere Classe Colmar Nord Houssen Premiere Classe Nord Hotel Houssen Colmar Premiere Classe Colmar Nord Houssen Hotel Bonsai Colmar Etape Houssen Hôtel HECO Colmar Nord HECO Colmar Nord ex Première Classe Premiere Classe Colmar Nord Houssen HECO Colmar Nord - ex Première Classe Hotel HECO Colmar Nord - ex Première Classe Houssen HECO Colmar Nord - ex Première Classe Hotel Houssen ## Frequently asked questions ### Is HECO Colmar Nord - ex Première Classe pet-friendly? ### How much does it cost to stay at HECO Colmar Nord - ex Première Classe? ### How much is parking at HECO Colmar Nord - ex Première Classe? ### What time is check-in at HECO Colmar Nord - ex Première Classe? ### What time is check-out at HECO Colmar Nord - ex Première Classe? ### Where is HECO Colmar Nord - ex Première Classe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HECO Colmar Nord - ex Première Classe Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.6 Location ### 6.8 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 59 8 - Good 179 6 - Okay 153 4 - Poor 142 2 - Terrible 105 ## Reviews Verified ### 6/10 Okay #### mark 29 Nov 2025 Liked: Staff & service Stayed in this kind of hotel chain before so knew what to expect.. Basic but functional room at a very affordable price.. Two single beds.. shower room and a work station.. Ideal for me.. Although not the most modern hotel it was clean and breakfast was offered in the price along with free onsite parking... ##### mark Stayed 1 night in Nov 2025 Verified ### 4/10 Poor #### Emily 20 Dec 2025 Disliked: Amenities Room was a let down. No kettle or fridge, only 1 wall outlet (outside of the bathroom ones) and the bathroom wasn’t very clean. Was in an ok location and easy to get to public transport. ##### Emily Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Simone 19 Dec 2024 Liked: Cleanliness, staff & service The staff is friendly and efficient. Although the building is a bit old, the rooms are very clean and the bed was good. Good value for money. ##### Simone Stayed 3 nights in Dec 2024 Verified ### 6/10 Okay #### Mustafa 18 Sept 2024 Liked: Cleanliness Value for price was good. It was a budget hotel with reasonable comfort. Check in check out process was fast, staff was friendly. Rooms are small but clean. Was worth staying for one night. ##### Mustafa Stayed 1 night in Sep 2024 Verified ### 4/10 Poor #### Yuliya 23 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities This is a place to overnight, very noisy. Small money - small service. But! - it was safety to sleep there and safety to leave a car at the parking. Possible to check in very late. Thank you. ##### Yuliya Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### Gökhan 2 Aug 2024 Disliked: Room comfort #### Value for money The host of the accommodation is really helpful and very kind. The location is quite far from the city center, and if you don’t have your own car, transportation can be challenging in the evening. (We used Uber.) Additionally, there are many markets around, so you won’t have any problems getting food and other necessities. Our room was very small and didn’t have a refrigerator or air conditioning. ##### Gökhan Stayed 2 nights in Jul 2024 Verified ### 2/10 Terrible #### Ilza 28 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort It was nothing like the pictures, I was expecting a much better situation, cleaning wasn’t the best, breakfast not worth it for the extra price. ##### Ilza Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Andrea 22 Jun 2025 Liked: Cleanliness, staff & service, amenities Very friendly, for 1 Night totally ok ##### Andrea Stayed 1 night in Jun 2025 Verified ### 2/10 Terrible #### Liem 27 May 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities First room cannot unlock door, second room already used. No secured wifi that can be used.a dump ##### Liem Stayed 1 night in May 2025 Verified ### 6/10 Okay #### Maurice 15 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Agreable journee aselestat ##### Maurice Stayed 1 night in Aug 2023 Verified ### 2/10 Terrible #### Kristina 1 Mar 2025 They had no record of our reservation on the auto-check-in machine. No one there to speak to. Place looked super sketchy just from the outside. We never even stayed. Directly booked a place in old town Colmar instead. ##### Kristina Stayed 3 nights in Feb 2025 Verified ### 4/10 Poor #### Martin 29 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The only good thing was the price. It is in the outer area of shops like Lidl - everything closed on an Sunday ##### Martin Stayed 1 night in Jul 2024 Verified ### 2/10 Terrible #### Matt 5 Jun 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Desk closes early. Cheap for a reason. Toilet is in the shower. Room is maybe 5m x 5m MAX. ##### Matt Stayed 1 night in May 2024 Verified ### 2/10 Terrible #### bernhard 14 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We are asking for a full refund since the room was full of spiders and bugs, STAY AWAY AS FAR AS YOU CAN! ##### bernhard Stayed 1 night in Sep 2024 Verified ### 4/10 Poor #### LUNG-SHEN 22 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old and not clean room the room is old and noise ##### LUNG-SHEN Stayed 1 night in Apr 2023 Verified ### 8/10 Good #### Leslie 27 Jul 2024 Liked: Staff & service ok ##### Leslie Stayed 1 night in Jul 2024 Verified ### 4/10 Poor #### Mary 20 Dec 2024 Disliked: Amenities, property conditions & facilities Although it was clean, it was so dated and old looking that I was very leery. I checked everything for bedbugs, something I rarely do. The outer safety door had no locking mechanism and the doors do thin I could hear the noise from the next room clearly. The ‘breakfast buffet’ was an extremely loose term for the less than basic offerings. ##### Mary Stayed 1 night in Dec 2024 Verified ### 2/10 Terrible #### nathan 26 May 2024 Disliked: Cleanliness, property conditions & facilities Wish I could rate this lower than one star. Room looked nothing like the pictures, was not anywhere near a picturesque location. Rooms share a common outside door with the adjoining room. Bathroom has shower and toilet in one compartment, sink in another. Walls are paper thin. Beds are uncomfortable. only stay here if you’re exhausted like I was. ##### nathan Stayed 1 night in May 2024 Verified ### 4/10 Poor #### Laurianne 25 Nov 2023 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities 0 ##### Laurianne Stayed 1 night in Nov 2023 Verified ### 2/10 Terrible #### Jan 26 Jul 2023 Disliked: Cleanliness, amenities, property conditions & facilities Well, it was cheap. And the staff was okay. The hotel itself is rather horrible. Located in an industrial zone, it is smelly, decrepit and feels dirty. I came away itchy. No airco or anything, so I had to open the (barely functioning) window to get any sleep. Avoid if you can. ##### Jan Stayed 1 night in Jul 2023 Verified ### 2/10 Terrible #### Juan 16 Aug 2023 Disliked: Cleanliness, staff & service, room comfort #### THE WORST EXPERIENCE IN OUR WHOLE EUROPE TRIP IT WAS VERY BAD SITUATION. WE HAD TO LEAVE THE HOTEL BECAUSE THE ROOM WAS DIRTY, HOT, NO VENTILATION, NO FAN, AND STAFF VERY UNHELPFULL. WE ASKED TO FIX EVERYTHING OR GIVE THE MONEY BACK, AND THE EMPLOYEE THAT SAID HE WAS THE MANAGER, SAID ANY OF BOTH OPTIONS WERE NOT POSSIBLE. WE WROTE AN EMAIL TO HOTELS.COM ALREADY WITH ALL DETAILS ASKING FOR A REFUND, BUT NO RESPONSE YET. WE HOPE YOU CAN DO IT SOON. ##### Juan Stayed 1 night in Aug 2023 Verified ### 2/10 Terrible #### Karthikraja 10 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I am writing to express my extreme disappointment with my recent experience attempting to check-in at Hotel Heco Colmar location. When I arrived in Colmar on the evening of December 9th, I tried multiple times to call the hotel to notify you of my arrival and ask for directions. Unfortunately, despite calling numerous times, no one ever answered the phone. Ultimately, after waiting for over an hour outside the hotel late at night and having no way to get in touch with anyone on their staff, I was forced to book a room at the nearby Hotel F1 for my stay instead. Given that I was unable to check-in to the room I had reserved and paid for due to being unable to reach anyone at the hotel by phone or email, I kindly request a full refund for the night I had booked. Please advise on next steps for issuing this refund. I hope you will improve your policies for responding to guest communications quickly, as this was an extremely frustrating experience that led me to take my business elsewhere. I look forward to your response. Best, Karthik ##### Karthikraja Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Carolina 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Stanza pulita e ben riscaldata Personale pratico e veloce ##### Carolina Stayed 3 nights in Jan 2026 Verified ### 2/10 Terrible #### gianluca 28 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Strascuratezza, il bagno sembrava un container esterno, senza un armadio e non igiene. Opinione negativa ##### gianluca Stayed 4 nights in Dec 2025 Verified ### 2/10 Terrible #### Michela soardi 20 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Mai vista una schifezza simile ##### Michela soardi Stayed 1 night in Dec 2025 ### Expedia's Latest Trends ### Hotels > - [ibis Styles Strasbourg Nord Palais des Congrès](https://www.expedia.co.uk/Schiltigheim-Hotels-Ibis-Styles-Strasbourg-Nord-Palais-Des-Congres.h1441.Hotel-Information) > - [ Hôtel Akena Reims Bezannes](https://www.expedia.co.uk/Bezannes-Hotels-Akena-City-Reims-Bezannes.h7118126.Hotel-Information) > - [hotelF1 Chaumont](https://www.expedia.co.uk/Chaumont-Hotels-HotelF1-Chaumont-Renove.h14766882.Hotel-Information) > - [Amadeus Hôtel](https://www.expedia.co.uk/Sarreguemines-Hotels-Amadeus-Hotel.h23691329.Hotel-Information) > - [greet Hôtel Colmar](https://www.expedia.co.uk/Colmar-Hotels-Hotel-Restaurant-Les-Maraichers.h2693923.Hotel-Information) > - [La Cheneaudiere - Hôtel Spa - Relais & Châteaux](https://www.expedia.co.uk/Selestat-Hotels-Hostellerie-La-Cheneaudiere-Spa.h558628.Hotel-Information) > - [Aparthotel Adagio Access Strasbourg Illkirch](https://www.expedia.co.uk/Strasbourg-Hotels-Aparthotel-Adagio-Access-Strasbourg-Illkirch.h1787886.Hotel-Information) > - [Hôtel La Maison Rouge](https://www.expedia.co.uk/Selestat-Hotels-Hotel-La-Maison-Rouge.h3501957.Hotel-Information) > - [B&B HOTEL Brumath Bernolsheim](https://www.expedia.co.uk/Strasbourg-Hotels-Atolon-Park-Hotel.h36793294.Hotel-Information) > - [Royal Champagne Hôtel & Spa](https://www.expedia.co.uk/Champillon-Hotels-Royal-Champagne-Hotel-Spa.h536057.Hotel-Information) > - [L'Auberge de la Fontaine](https://www.expedia.co.uk/Villiers-Sur-Suize-Hotels-LAuberge-De-La-Fontaine.h4914468.Hotel-Information) > - [Hotel Restaurant La Grange du Relais](https://www.expedia.co.uk/Colombey-Les-Deux-Eglises-Hotels-Hotel-Restaurant-La-Grange-Du-Relais.h4026553.Hotel-Information) > - [Hotel Le Manoir](https://www.expedia.co.uk/Selestat-Hotels-Hotel-Le-Manoir.h2690208.Hotel-Information) > - [Alba Hotel Lac d'Orient](https://www.expedia.co.uk/Mesnil-Saint-Pere-Hotels-Hotel-Club-Lac-DOrient.h64641106.Hotel-Information) > - [Hôtel De La Gare Troyes Centre](https://www.expedia.co.uk/Troyes-Hotels-Hotel-De-La-Gare-Troyes-Centre.h16637770.Hotel-Information) > - [Orient Village](https://www.expedia.co.uk/Geraudot-Hotels-Orient-Village.h26766063.Hotel-Information) > - [Hotel D'Angleterre](https://www.expedia.co.uk/Chalons-En-Champagne-Hotels-Hotel-DAngleterre.h5292695.Hotel-Information) > - [Domaine de la Forêt d’Orient, Logis Hôtel, Restaurant, Spa & Golf](https://www.expedia.co.uk/Rouilly-Sacey-Hotels-Domaine-De-La-Foret-DOrient-NaturHotel-Golf-Spa.h14314.Hotel-Information) > - [Holiday Inn Strasbourg - Nord by IHG](https://www.expedia.co.uk/Strasbourg-Hotels-Holiday-Inn-Strasbourg-Nord.h1529803.Hotel-Information) > - [Hotel Le Marius](https://www.expedia.co.uk/Les-Riceys-Hotels-Hotel-Le-Marius.h10485575.Hotel-Information) > - [La Maison Hotel Mulhouse](https://www.expedia.co.uk/Mulhouse-Hotels-LA-MAISON-HOTEL.h58176764.Hotel-Information) > - [Le Château d Etoges](https://www.expedia.co.uk/Etoges-Hotels-Le-Chateau-D-Etoges.h890319.Hotel-Information) > - [ibis Mulhouse Bale Aeroport](https://www.expedia.co.uk/Basel-Hotels-Ibis-Mulhouse-Bale-Aeroport.h1184239.Hotel-Information) > - [Center Parcs Les Trois Forêts](https://www.expedia.co.uk/Fraquelfing-Hotels-Center-Parcs-Les-Trois-Forets.h18633111.Hotel-Information) > - [KYRIAD PRESTIGE MULHOUSE - Basel](https://www.expedia.co.uk/Sausheim-Hotels-KYRIAD-PRESTIGE-MULHOUSE-Basel.h5352432.Hotel-Information) > - [Kyriad Direct Nancy Sud - Vandoeuvre](https://www.expedia.co.uk/Vandoeuvre-Les-Nancy-Hotels-Nancy-Sud-Vandoeuvre.h1172391.Hotel-Information) > - [Chalet "les Genêts" Alsace + private SPA and Sauna, in the Vosges Natural Park](https://www.expedia.co.uk/Saint-Amarin-Hotels-Cottage.h33474325.Hotel-Information) > - [ Hôtel & Spa Armes de Champagne](https://www.expedia.co.uk/LEpine-Hotels-Armes-De-Champagne.h1168263.Hotel-Information) > - [Pêche de Vigne & Spa](https://www.expedia.co.uk/Selestat-Hotels-Peche-De-Vigne-Spa.h27594826.Hotel-Information) ---