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Reviews of Best Western Plus Congress Hotel

4 out of 5
Best Western Plus Congress Hotel
1 Italy Street, Yerevan

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 219 reviews" "
Rating 8 - Good. 88 out of 219 reviews" "
Rating 6 - Okay. 21 out of 219 reviews" "
Rating 4 - Poor. 7 out of 219 reviews" "
Rating 2 - Terrible. 9 out of 219 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siranush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city center to block from main plaza) the most place visit are there. Many shops and gastronomic restaurants.
Stayed 2 nights in Feb 2024
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 26 Feb 2024
Dear Siranush, Greetings from Best Western Plus Congress Hotel Yerevan. Let us thank you for choosing our hotel and staying with us. We are so happy to be informed that you liked your stay and our location. We will be even happier to meet you again at us in the nearest future. Best Regards,

10/10 Excellent

Sergey, Northbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff. Good location.
Stayed 1 night in Feb 2024
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 20 Feb 2024
Dear Sergey, Greetings from Best Western Plus Congress Hotel Yerevan. Let us thank you for taking your time and sharing your feedback with us. It is our pleasure to know that you enjoyed your stay at us and liked our location. Thank you for the kind words towards our staff. Hope to meet you at us again in the nearest future. Best Regards,

10/10 Excellent

Sergey, Northbrook

Stayed 1 night in Feb 2024
Response from Anzhelika Nersesyan/Front Office Manager on 27 Mar 2024
Dear Sergey, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for staying with us and grading us with the highest rate. We are happy that you liked everything and we hope that we will have a chance to meet you at us again. Best Regards,

10/10 Excellent

RAYMOND

Stayed 6 nights in Jan 2024
Response from Anzhelika Nersesyan/Front Office Manager on 27 Mar 2024
Dear Raymond, Greetings from Best Western Plus Congress Hotel Yerevan. Let us thank you for staying with us and sharing your feedback. We hope that you will visit us again in the future and collect even better memories. Best Regards,

10/10 Excellent

arbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuffs are nice and smiley and they speak English
Stayed 6 nights in Sep 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 12 Sept 2023
Dear Valued Guest, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for taking your time and sharing your feedback with us. We are more than happy to know that you enjoyed your stay at us and liked our services. Also, thank you for mentioning our staff. We will be happy to see you again at us. Best Regards,

6/10 Okay

Svetlana, San Francisco

check in time was very long, no early check in was available, hotel / staff was too busy. you for them just a next client. otherwise the hotel was clean, but old with a friendly staff, very strong overage hotel. would still recommend, but low your expectation.
Stayed 1 night in Aug 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 15 Aug 2023
Dear Svetlana, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for choosing our hotel and sharing your feedback with us.We are happy to know that you liked our cleanness and our staff, we highly appreciate that. We would like to inform you that your notes have been taken into consideration and we will be glad to see you next time at us and hope you will have only the best memories. With Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer 2023
Whether was hot but the comfort at the hotel made us comfortable.
Stayed 6 nights in Jul 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 7 Aug 2023
Dear Valued Guest, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for taking your time and sharing your feedback with us. We are happy to know that you could enjoy your stay and we created the necessary atmosphere for your comfort. Hope you will visit us again in the nearest future. Best Regards,

2/10 Terrible

Aram

Business traveller
Disliked: Staff & service
Amenities Closed
I was thoroughly disappointed as the hotel failed to disclose the closure of its amenities, a critical factor in making my choice on where to stay. Hotels.com has a section for closures and remodeling, they've had months to update it. The hotel offered access to the Orange Fitness but the round trip took me 30 min plus taxi cost. After my initial dispute, they offered to cover taxi cost but that didn't make up for the time. After continued disputes, I suggested they need to refund a portion of my stay. They offered an insulting 5%, an amount that didn't bridge the gap between their nightly cost and a competing hotel that had no amenities. I extended my trip and quickly moved to the Ramada for the duration. It is a newer, cleaner hotel in the same area, would highly recommend it.
Stayed 7 nights in Jun 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 6 Jul 2023
Dear Aram, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for taking time and sharing your feedback with us; we highly appreciate it. We are sorry that you had such an experience at our hotel and your remarks have been taken into consideration. Yet, we really hope that you will visit us in the future and your opinion will be changed in a better way. Best Regards,

2/10 Terrible

Vasily

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible reception
Please think thrice before staying here. 1. Rooms are very small 2. Very noisy. If the windows face the street, the noise of the street is such that you might think that you are standing on the street. If the windows overlook the pool, there is noise from the music. The staff is either rude or incompetent. As a gold member of hotels.com, I decided to exercise my right to early check-in. I was told to wait and I patiently waited at the reception for almost an hour, watching others come ahead of me. In the end, they gave me a room with the condition that I had to leave it at 10 am. handing over the key at 10 am, I found out that now I have to wait until my room is ready. This number was given to me only at 5 pm. But not only that, the next day when I left for the airport, I was told that I must pay for an additional one more stay at the hotel, since I checked into the hotel earlier than 2 o'clock in the afternoon. Of course, no one warned me about the need for such a payment at the time when I was given the key.
Stayed 1 night in Jun 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 29 Jun 2023
Dear Vasily, Greetings from Best Western Plus Congress Hotel Yerevan.Let us thank you for the shared feedback; we highly appreciate it. We are really sorry that you had such an experience at us and would like to inform you that all your notes have been taken into consideration and we are trying our best for improving our service. Yet, we really hope to meet you at us again and change your opinion in a better way.

8/10 Good

Mahnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 29 Jun 2023
Dear Mahnaz, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for the shared feedback; we highly appreciate it.

8/10 Good

Mahnaz

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Anzhelika Nersesyan/Guest Relations Coordinator on 6 Jul 2023
Dear Mahnaz, Greetings from Best Western Plus Congress Hotel Yerevan. Thank you for the shared feedback; we highly appreciate it.Hope we will see you at our hotel in the nearest future.Best Regards,

10/10 Excellent

Zuhayr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Many thanks to all the workers at the hotel for excellent service from start to finish. Every thing works well: plumbing, electrical, and mechanical. Excellent room layout, clean, and comfortable. Good central location. sumptuous breakfast, delicious and healthy.
Stayed 8 nights in Feb 2023
Response from Liliya Margaryan/Marketing Manager on 13 Mar 2023
Dear Zuhayr, Good morning from BWP Congress Hotel. Want to show our sincere appreciation for choosing our hotel and sharing with us your review. We are so grateful to receive such a positive feedback from you. We are so glad that you liked our breakfasts and of course will share all your warm words with our whole staff. Our guest's comfort is our priority and we always willing to do our best to make all their wishes satisfied. Hope we will have many other chances to see you at our hotel. Best Regards,

10/10 Excellent

Zuhayr

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Yerevan.
Bravo, great hotel. Excellent service from start to finish. Excellent room layout, clean, and comfortable. Good central location. Excellent breakfast, delicious and healthy.
Stayed 5 nights in Feb 2023
Response from Liliya Margaryan/Marketing Manager on 3 Mar 2023
Dear Zuhayr, Greetings from BWP Congress hotel. Thank you so much for sharing with us your review. We are so happy to receive such a warm feedback regarding our breakfast, rooms and also comfort and other facilities. Looking forward to welcoming you at us again. Best Regards,

10/10 Excellent

Zuhayr

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Yerevan
Great hotel. Excellent service from start to finish. Excellent room layout, clean, and comfortable. Good central location. Excellent breakfast. My favorite hotel in Yerevan.
Stayed 3 nights in Feb 2023
Response from Liliya Margaryan/Marketing Manager on 3 Mar 2023
Dear Zuhayr,Good day from BWP Congress hotel. Thank you so much for taking time and sharing with us your review. We are very happy to receive high rate from you and such a warm words towards our hotel services.Hope we will have another chances to welcoming you at us as our beloved guest. Best Regards,

10/10 Excellent

Alireza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received the best service, great staff, food and amenities🙏👌
Stayed 7 nights in Jan 2023
Response from Best Western Plus Congress Hotel Team on 12 Feb 2023
Dear Alireza,Thank you for your amazing feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us. We are glad to hear that we met your expectations.We look forward to welcoming you back soon.Sincerely,

2/10 Terrible

AmirHossein

Response from Liliya Margaryan/Marketing Manager on 9 Mar 2023
Dear AmirHossein, Greetings from BWP Congress Hotel. Thank you so much for taking time and sharing with us your review. We are so grateful to receive a feedback from you because it gives us an opportunity to detect all issues and fix the problems as soon as possible. Hope we will have other chances to see you at our hotel and make your next experience at us wonderful. Best Regards,

6/10 Okay

Arek

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like the horrid stench in the room. The breakfast was old and not stored correctly.
Response from Liliya Margaryan/Marketing Manager on 26 Jan 2023
Dear Arek, Good morning from BWP Congress Hotel. Thank you very much for taking time and sharing with us your review. We are very sorry for the issues you faced during your stay and for caused discomfort for you. All your notes are taken into account and will be fixed the soonest Hope that we will anyway have another chance to see you at us and change your experience into the good one. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming Staff
Great stay, very welcoming staff - happy to help with local knowledge, directions, travel, food choices etc. Hotel clean & tidy, plentiful breakfast options. Good overall experience.
Stayed 1 night in Nov 2022
Response from Liliya Margaryan/Marketing Manager on 25 Nov 2022
Dear Valued Guest, Greetings from BWP Congress Hotel. Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your stay at us. Special thanks for warm words concerning staff, breakfasts and amenities in general. We will always do our best to make our guests satisfied and hope to see you at us again. Thanks again for your kind words and for being wonderful guests. Best Regards,

10/10 Excellent

Sarah

Stayed 6 nights in Nov 2022
Response from Liliya Margaryan/Marketing Manager on 25 Nov 2022
Dear Sarah, Greetings from BWP Congress Hotel. Thank you so much for taking time to share review and for mentioning the highest rate! We will always do our best to make our guests satisfied and hope to see you at us again. Best Regards,

10/10 Excellent

Telma

Stayed 19 nights in Sep 2022
Response from Liliya Margaryan/Marketing Manager on 11 Oct 2022
Dear Telma, Good day from BWP Congress Hotel. Thank you very much first of all for choosing our hotel and for taking time to share with us your review. We are so happy that you liked our hotel and its facilities and services. It is very joyful for us to get the highest rate from you. We hope that we could satisfy all your wishes and will have another chances to see you at us as our beloved guest. Always will be happy to welcome you at us. Best Regards,

10/10 Excellent

Viktor

Business traveller
Liked: Cleanliness, staff & service
Great please for reasonable price. Swimming pool make stay in summer season nice and relax
Stayed 3 nights in Sep 2022
Response from Liliya Margaryan/Marketing Manager on 10 Oct 2022
Dear Viktor, Greetings from BWP Congress Hotel. Thank you so much for taking time and sharing with us your review. We are very happy to receive such warm words and delighted that you had a great stay at us. Hope for your next visit to Armenia you will choose again us. Best Regards,

2/10 Terrible

Monier

My flight delayed , hopefully tonight I will check in at this hotel.
Stayed 1 night in Sep 2022
Response from Liliya Margaryan/Marketing Manager on 10 Oct 2022
Dear Monier, Greetings from BWP Congress Hotel. Thank you so much for taking time to share review. We will be very thankful if you share with us more detailed what issues you faced during your stay. So we can understand the reason of getting the lowest rate and fix the problems the soonest. Looking forward for your kind reply. Best Regards,

2/10 Terrible

Hagop

Stayed 14 nights in Jul 2022

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good: The swimming area and pool was good. Not So Good: The bed. It was not a king size bed. it was two twin that they were put together. There was no fitted sheet on the bed, and in the middle of the night there was a big gape between the two beds, therefore the sheet would came out and we were actually finding ourselves sleeping on the mattress. I also had a extra bed for my kid, but it was extremally uncomfortable. The staff were nice and they spoke English, but not so much knowledgeable about the area such as where we may find a PCR test site or where is a groceries store.
Stayed 4 nights in Aug 2022
Response from Liliya Margaryan/Marketing Manager on 9 Aug 2022
Dear Tammy, Greetings from BWP Congress Hotel. Thank you so much for choosing our hotel and for taking time to share with us your review. We are very sorry that there were issues during your stay that caused discomfort for you. We will take into account all mentioned notes and fix them teh soonest. Anyway we hope that there will be many other chances to see you at us again and do our best to make your stay at us full of joy and comfort. Best Regards,

10/10 Excellent

Armen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2022
Response from Liliya Margaryan/Marketing Manager on 29 May 2022
Dear Armen, Greetings from BWP Congress Hotel. Thank you so much for choosing our hotel and also for taking time to share with your review. We highly appreciate the highest rate you have grated us. Hope that we will have another chances to see you at us again and our whole team will do their best to make your experience at us full of comfort and positive emotions. Best Regards,

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Liliya Margaryan/Marketing Manager on 29 May 2022
Dear Irina, Greetings from BWP Congress Hotel. Thank you so much for taking time and sharing with us your review. Our whole team did their best to make your stay at us comfortable. Anyway if there were some issues that caused discomfort please accept our apologies. Hope we will have another chances to see you at us again and make your next experience better. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not recommended!!!
I expected this hotel to be top-notch because it was Best Western Plus. However, the service and hospitality were terrible. They charge you for the minibar but it was not stated anywhere before booking the room. Also, the “king-sized bed” was a big joke. It was just two double beds put together and I would get stuck in the middle of it. The room was EXTREMELY hot. My husband and I tried asking for someone to help us fix it, but nothing would work.. come to find out that the entire building was already set at a certain temperature. So, why have thermostats in the room?! We had to keep the window open to circulate some air and not suffocate. The TV was pixelated and barely changed channels. The only good thing about this hotel was the location. You basically have to pay to breathe at this hotel. Choose elsewhere for your stay. I wasted my hard earned money here.
As you can see, the bed is separated. Just imagine sleeping and finding yourself sinking as you roll over…
What is this? The quality was terrible.
Stayed 7 nights in Dec 2021
Response from Liliya Margaryan/Marketing Coordinator on 17 Jan 2022
Dear Valued Guest, Good morning, Thank you very much first of all for taking time to share your review with us. We are very sorry for all inconveniences caused during your stay. All our departments are involved in cases to fix them immediately. We will do all necessary actions to solve all problems mentioned by you. Once again we want to apologize for all inconveniences with hope that we will anyway have another chance to see you at us and will do our best to change your bad experience into the best one. Best Regards,

8/10 Good

BRENDAN FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. friendly staff. great restaurant and breakfast
Stayed 2 nights in Nov 2021
Response from Liliya Margaryan/Marketing Coordinator on 17 Jan 2022
Dear Brendan Francis, Greetings from BWP Congress Hotel. Thank you so much for taking time and sharing with us your review. It is so nice to receive the high rate from you. Also want to show our appreciation for mentioning in the comments part our personal. We will always be happy to do our best to make your stay at our hotel full of comfort and happiness. We really hope that we will have another chances to welcoming you at us. Best Regards,

10/10 Excellent

rola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2021
Response from Tatevik Matsakyan/BWP Congress Hotel Yerevan on 13 Oct 2021
Dear rola, Thank you very much for the high rating. We are pleased you liked our service and the facilities. Looking forward to your next stay at Best Western Plus Congress Hotel. Tatevik Matsakyan/BWP Congress Hotel Yerevan

8/10 Good

Elias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Tatevik Matsakyan/BWP Congress Hotel Yerevan on 8 Oct 2021
Dear Elias, Thank you for your time on sharing the review. We are daily working on the improvement of our services and hope that your next stay will be even more enjoyable. Tatevik Matsakyan/BWP Congress Hotel Yerevan

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Liliya Margaryan/Marketing Coordinator on 27 Sept 2021
Dear Jennfer, Greetings from Congress Hotel. Thank you so much for choosing our hotel and taking time to share with us your feedback. We are very happy to receive the highest 10 rate from you and motivated that you met all your expectations. We will do our best to improve all the services and hope we will have many other chances to see you at us as our loyal and beloved guest. Looking forward to see you again! Best Regards,

10/10 Excellent

Haig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel 👏👏👏👏
Excellent location good food and very comfortable. people working at Hotel they are very kind and helpful,Especially front desk manager Miss Arus always smiling and very welcoming. And how can I forget FB team leader Miss Tatev every morning welcome us for breakfast with big Beautiful smile Thank You All Keep up the great work.
Stayed 14 nights in Aug 2021
Response from Liliya Margaryan/Marketing Coordinator on 20 Sept 2021
Dear Haig, Greetings from Congress Hotel. Thank you so much for such a lovely feedback. It motivates us so much. Special thanks for warm words towards Arusik and Tatevik, we will surely pass them. We hope that we will have many other chances to see you at us again as our beloved guest. And we will do our best make your stay better and more comfortable. Looking forward to welcoming you at us again. Best Regards,

8/10 Good

Raffi

Travelled with family
Liked: Cleanliness, staff & service
generally it was good and we enjoy
Stayed 12 nights in Aug 2021
Response from Tatevik Matsakyan/BWP Congress Hotel Yerevan on 27 Aug 2021
Dear Mr, Raffi, Thank you for your time spent on this nice feedback. We are very happy you have been satisfied with our hotel during your stay. We were delighted to host you for the whole period. Hope you will honor us with your visit for the nearest future again. l Tatevik Matsakyan, Revenue and Business Development Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2021
Response from Ani Ghukasyan on 18 Jun 2021
Dear Guest, Thank You for completing the survey regarding your recent stay at our property. There is no higher evaluation for us than to have a happy and satisfied guest! Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to host you at our hotel for the soonest future. Best Regards, Ani Ghukasyan, Front Desk Supervisor, Best Western Plus Congress Hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Best Western Plus Congress Hotel on 23 Sept 2020
Dear Guest, Thank you for staying with us and for taking the time to share your honest feedback. We are pleased to hear that you enjoyed some aspects of your visit. Your feedback is most appreciated and please rest assured that we have taken your comments very much on board. We hope to get the opportunity to welcome you back again. Best Regards Knarik Poghosyan Guest Relations Manager Best Western Plus Congress Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two blocks from city center, yet surrounded by parks... Really nice breakfast buffet, pool and restaurant... Quiet, clean and run by a young, courteous, professionsl staff...
Stayed 1 night in Sep 2020
Response from Best Western Plus Congress Hotel on 18 Sept 2020
Dear Guest, Thank you for taking the time to review your recent stay with us. We are absolutely delighted to receive your appreciation towards our staff. We are also glad you underlined our central location,breakfast and pool. Your feedback is highly valued. We hope to welcome you back in the very near future. Sincerely Knarik Poghosyan Guest Relations Manager Best Western Plus Congress Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Best Western Plus Congress Hotel on 22 Jan 2020
Dear Guest, Thank you for taking the time to provide us such an excellent rate of your recent stay at Best Western Plus Congress Hotel. We will be looking forward to welcoming you back soon. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

10/10 Excellent

Marjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!
Very centrally located, great hotel (renovated recently), with majority of amenities, at appropriate prices. Highly recommended.
Stayed 6 nights in Nov 2019
Response from Best Western Plus Congress Hotel on 11 Nov 2019
Dear Marjan, We appreciate you taking the time to review your recent stay at Best Western Plus Congress Hotel. It is an honor to us that we have managed to meet your expectations and to make your stay memorable. We will be happy to welcome you back in the nearest future to create another enjoyable experience. Cordially, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Best Western Plus Congress Hotel on 11 Nov 2019
Dear Guest, Thank you for taking the time to provide us a rate of your recent stay at Best Western Plus Congress Hotel. We will be looking forward to welcoming you back soon. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

10/10 Excellent

Verified traveller

Stayed 13 nights in Oct 2019
Response from Best Western Plus Congress Hotel on 17 Oct 2019
Dear Guest, Thank you for the perfect rating. We are happy to know that you enjoyed staying at us, and we will be looking forward to welcoming you back in the future. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019
Response from Best Western Plus Congress Hotel on 15 Oct 2019
Dear Guest, Thank you for taking the time to review your stay at us. Hope you enjoyed our facilities and services. We will be looking forward to welcoming you back in the future. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at Congress Hotel
Everything was nice and proper. My room was facing the street side, so the traffic noise was a problem as the window was not sound proof. Other than that everything, including breakfast, met my expectations.
Stayed 1 night in Sep 2019
Response from Best Western Plus Congress Hotel on 3 Oct 2019
Dear Karen, Thank you for your time and feedback about our hotel. We are happy to know that your overall experience is positive. I would like to kindly ask you for the future if it is possible to let us know that you prefer more quiet room, when doing reservation, and we will provide you a pool side one with great pleasure. We will be delighted to have another opportunity to welcome you back. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

2/10 Terrible

Roxane, Boston

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning, hot rooms, old furniture in poor condition, old musty carpets, very small rooms, staff barely speak English, bathrooms are 75 years old, and have no room to put anything, no mirror
Stayed 8 nights in Aug 2019
Response from Best Western Plus Congress Hotel on 31 Aug 2019
Dear Roxane, Thank you for staying with us and for being one of our valued Guests, we truly appreciate that. Please accept our sincerest apologies for any inconvenience you have faced. We have discussed your feedback with the respective departments for proper training to ensure similar situations are avoided in the future. As a valued Guest, we take the confidence you place in us very seriously and will work diligently to rectify any unsatisfactory experiences. Regards the fact that the rooms are oldish, please, be kindly informed that we are planning to renovate them in the future. We would love to have you again and hopefully you’ll see the improvements made. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

6/10 Okay

Verified traveller

Travelled with partner
There weren't enough water to take shower, we called the reception and the matter was not solved
Stayed 1 night in Aug 2019
Response from Best Western Plus Congress Hotel on 20 Aug 2019
Dear Guest, Thank you for staying at Best Western Plus Congress Hotel and for taking the time to review your recent stay at us. We are truly sorry for caused inconveniences and would like to kindly inform you that we had a technical issue which was fixed shortly. We do hope to have another opportunity to welcome you back to the hotel. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and enjoyable experience. Beautiful outdoor pool. Nice views from balcony. Small but adequate bathroom and shower. Toilet was so-so. I would recommend this place and will be happy to stay again.
Stayed 6 nights in Jul 2019
Response from Best Western Plus Congress Hotel on 15 Aug 2019
Dear Guest, Thank you for providing us such a wonderful feedback and your recommendation, your opinion is extremely important to us. We will be looking forward to welcoming you back in the nearest future. Cordialy, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, in the center of town. Has a good bar and wine shop. Prices are high. The numbers are comfortable. Staff are moderately polite.
Stayed 5 nights in Aug 2019
Response from Best Western Plus Congress Hotel on 10 Aug 2019
Dear Guest, Thank you for choosing our hotel for your recent stay and for taking the time to provide us the review. We are delighted to hear that enjoyed staying at us and we could meet all your expectations. We will be happy to welcome you back in the nearest future. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Best Western Plus Congress Hotel on 29 Jul 2019
Dear Oleg, Thank you for rating us so highly, we appreciate your time and opinion. We hope to see you back at the hotel soon. Respectfully, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

8/10 Good

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Best Western Plus Congress Hotel on 25 Jul 2019
Dear Tamar, We appreciate you taking the time to rate your stay at us. It is important for us the opinion of all our Guests. Our main concern is to meet all the expectations and demands of the Guests that choose us. We will be looking forward to see you back at our hotel. Respectfully, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Best Western Plus Congress Hotel on 25 Jul 2019
Dear Guest, Thank you for the excellent rating. We are happy to know that you enjoyed the stay to the fullest and will be looking forward to welcoming you back soon. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Great location!
Stayed 20 nights in Jun 2019
Response from Best Western Plus Congress Hotel on 20 Jul 2019
Dear Myron, Thank you for choosing our hotel and taking the time to review your stay at us. We are honored to received your excellent rating and to hear that you liked the hotel location. We will be looking forward to welcoming you back soon. Cordially, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel