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Reviews of Red Rock River Resort and Spa

2.5 out of 5
Red Rock River Resort and Spa
603 North River Street, Hot Springs, SD

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 112 reviews" "
Rating 8 - Good. 28 out of 112 reviews" "
Rating 6 - Okay. 21 out of 112 reviews" "
Rating 4 - Poor. 15 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kent

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Should not be promoted as a spa...a partially renovated 100-year-old building, yes. We stayed on a Monday night. It was Very weird to have to walk through a restaurant full of people eating supper, with our luggage to carry our bags ourselves up a flight of stairs to our room. Restaurant staff left the building at 10 pm, so when we came down in the am to leave at 8, the front door was locked! Didn't know if we'd be able to get out as NO ONE but us was in the building! Lastly, I had reserved the room on a spare credit card hoping to change the actual charge to another when we stayed. The first card had been "run" and charged off days before we arrived, and I was not allowed to change cards (per the owner by phone) The whole experience was a way too "Boutique" for us to ever stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Colleen A

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just...ok
Room was small. Community fridge only where our beverages were stolen and our pizza was rifled through. Door locks are tricky. Will do for a night's sleep, clean and comfy beds but not awesome for the price.
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel in Hot Springs
This hotel is well located in Hot Springs. It is clean but a little weathered. The room was comfortable and there are plenty of common rooms to sit in. A lot of activity in the restaurant and bar.
Stayed 1 night in Aug 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2023

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Vintage Hotel
Love staying in vintage hotels and this did not disappoint! The community area with fridge and table was much appreciated. Will definitely stay here again!
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run!! Do not go here. Pricey, with terrible air conditioning (ancient window unit), lights not working, moldy smelling towels, tv screen sprayed with sticky substance, and communal fridge, with bad ice. Oh, and lots of flies. I'd rather sleep in my vehicle!
Stayed 2 nights in Jul 2023

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Unique hotel, never seen anything like it. Beautiful old stone building with incredibly high ceilings! good food in restaurant.
Stayed 1 night in Jul 2023

6/10 Okay

Gordon

Travelled with partner
Concept of the old Inn is lovely BUT needs a lot of work…now sure about security issues…not worth the price honestly…fancy shower
Stayed 1 night in Jul 2023

10/10 Excellent

Epic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

David, Three Oaks

Liked: Staff & service
Disliked: Property conditions & facilities
It is a vintage hotel that was poorly renovated. It has no charmed. My room was furnished with old mismatch furniture. The hotel is way overpriced.
Stayed 1 night in Jun 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Random hidden gem!
Great hospitality! Very accommodating to any needs we had. Best Chislic ever! Would definitely stay there again!
Stayed 1 night in Jun 2023

4/10 Poor

susan

Travelled with family
Liked: Cleanliness
Restaurant closed due to wedding reception & only one place invtown open. No one around & for help after 9 pm. Water in faucet horrible.
Stayed 1 night in May 2023

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, staff & service
Great location comes with history. Be prepared for historical level services but for use that was never an issue. Good steaks and food at hotel. Breakfast down the street and walking distance to spa. Easy access to park. Everything we wanted.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julie was great!! Helped us upgrade, with dinner, and around town suggestions. Hotel done well with it’s age and charm.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jeramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Stayed 2 nights in Sep 2022

4/10 Poor

Rika

Travelled with family
Disliked: Cleanliness, amenities
This place could be a hotel with unique old charms. It needs to be cleaned better - the bathtub drain was clogged with matted chunk of hairs. We were stepping on whatever the pieces were on the floor. The dry sauna had a sign of ' take shower before use.' No water was running and there were no towels. Far from what you imagine from spa and resort.
Stayed 1 night in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Jonathan F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Roy

Stayed 1 night in May 2022

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in Hot Springs, ate lunch, and then visited Evan’s Plunge. Our 7 month old son became ill while at Evan’s Plunge so we made the decision to drive back to Gillette. I spoke with one of the owners of the “resort” and told him our situation. He expressed that they have a 48 hour cancellation policy. I understood that. Then I told him that we couldn’t predict our child getting sick. He then said that he would discuss it with his wife. I didn’t hear anything back, and still ended up getting charged for the night. I understand that a hotel needs to make their money, but I figured a mom and pop hotel would understand a situation no one could predict; especially in this day and age. If I could give 0 stars, I would. Absolutely disappointed.
Stayed 1 night in Oct 2021

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

Candace

Disliked: Cleanliness, amenities
Stayed 1 night in Oct 2021

8/10 Good

Sheli

Travelled with family
Liked: Cleanliness, property conditions & facilities
The old time charm and grandeur of the hotel was wonderful. There was no place in town to get any decent food.
Stayed 1 night in Sep 2021

8/10 Good

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was very comfortable (loved my pillow!). The bath shower/tub did not have safety bars which for an old person was not comfortable. Our bath had nice amenities in the tub but our room had no Kleenex or after bath lotion….2 very minor things!
Stayed 1 night in Sep 2021

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 1 night in Aug 2021

10/10 Excellent

Steven

3 plus Stars.
Night time view from parking across the street.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was terrible.
Not what it claims. Don’t stay here. Never found the hot tub. Restaurant, bar and anything to eat is not within walking distance. The river is not visible from the hotel, anywhere. Tiny a/c window unit was totally inadequate. Got our money back before we settled in. Very disappointed in Hotels.com Did not use them for our next stay. May not use them anymore.
Stayed 1 night in Aug 2021

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and comfortable
We only had a quick overnight and wished that we could stay longer. The hotel has great historic character without sacrificing comfort. The owners were friendly and helpful. Due to COVID, we couldn't take advantage of their full range of services/amenities - but look forward to returning to do so in the future. Truly a delight.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old property differently not a resort. Had booked spa 2 weeks earlier on the day of check out. The adolescent that checked us in failed to mention no therapist available. No one was ever at desk to talk to. I would never recommend this place to anyone.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
DO NOT reserve through expedia. I made a reservation neither expedia nor the property owner would let me out of when I discovered by reserving directly with the hotel I could have saved $100! Who gets the extra $100? Do expedia and the property owner split it? If you are going to stay here, call the hotel directly to reserve. The hotel is pretty nice, but for $180 for their more minimal rooms (I paid $280 through expedia) I think they could have towels in the room-we checked in two hours after check in time) and perhaps a clean bathroom door and walls (beautiful white trim with smudge marks everywhere.) It was not an overworked staff issue like we'd seen at the other hotels we stayed at in the Black Hills - several rooms were wide open so you could see what they looked like, so I would guess the place was maybe half to 3/4 full when we stayed. We didn't use the spa. The rooms themselves are really nicely decorated, and the beds comfortable. Its a fun change of pace from other hotels, but not worth $280 for a dusty room with no towels. We didn't really enjoy Hot Springs as whole, so I doubt we'll go back, but if I did, I would try another hotel. This one is not worth the price tag to me, even at $180.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The one staff person we saw was very helpful with check in. However, the town and the hotel felt rundown and depressed. The bathroom needs updating and the room door felt more like room doors in a home versus secure hotel doors. Overall, I would not recommmend this hotel.
Stayed 1 night in Aug 2021

6/10 Okay

Kathleen M

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
What’s in a name?
Not what I expected from “resort” & “spa.” I’m sure it will be great when it’s finished and I know Covid impacted that progress, but … Staff was friendly and helpful if you could find the one person on duty.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the charm of this establishment and the friendliness of the owners and staff.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Too little for the money
The lobby lights & nearby bar area were off and nobody there to greet guests. I had to ask a man in cowboy boots & work clothes if the place was even open for business. The freight elevator requires a metal accordion door inside to be closed before the thing worked. Staff left it ajar so personally had to go down stairs to fix it or carry heavy luggage down the staircase. Ice in communal refrigerator was frozen solid. Not sanitary for guests to be handling shared ice that came out of a bag & placed in bins. The window a/c unit started making so much noise in middle of night I had to shut it off. The deadbolt on the door didn't work. With no visible professional looking staff in lobby area, all the lights off on 1st floor and not being able to lock the deadbolt to the room...as a solo traveler I did not feel safe and will never stay there again. Lastly there were no recommendations given regarding nearby places to eat or get breakfast. Sad & disappointing because I was expecting so much charm.
Stayed 1 night in Jul 2021
Response from Julie on 25 Jul 2021
Sorry you did not enjoy your stay with us. We do understand it is difficult for travelers as well as businesses right now. We are always on site or close by even if someone is not sitting at the desk in the lobby, we are busy cleaning rooms, doing laundry and answering telepphone as well as atrtending to our guests. All you needed to do was call and we would have gladly helped you with any needs you had. I know we have a vintage elevator that is not always easy to use, however there is very liitle history left and we get way more raves about our quaint elevator than not We know we cannot ever please everyone, but we really are trying the best we can. Thanks for taking time to give us a review. Joe and Julie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, very old and historic. Smelled very fresh, room was beautiful, comfortable and had lots of space and nice views.
Stayed 1 night in Jul 2021
Response from Julie on 25 Jul 2021
Thank you so much for taking time to give us a nice review. It is what keeps us going right now!!!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Cool old place, never saw anyone else in the place. Never met anyone at the front desk, or at check out.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an authentic old-time experience, this is your place. Keep in mind, the Ritz this is not. But the charm of the old days is all there, from the Victorian high ceilings, to the chandeliers, to the great big parlors on every floor. The elevator is even the ancient kind with pull-close doors, and it won't go until YOU pull them closed!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our visit would stay there again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun and unique property. Loved our stay. We will be back.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice classy little place.
I liked this hotel. Really tasteful and charming decor. Located in a good area with two nice breakfast cafes nearby. Good architecture. Everything was clean. Didn't feel cookie-cutter.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about our stay! So welcoming, and very relaxing here! We are very thakful for the easy, and friendly check in. It was a very beautiful hotel and spa. We can't wait to return. Thank you! 💜
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, quiet, easy accesses, and the bed was sooo comfy!!
Stayed 2 nights in Dec 2020

4/10 Poor

Enola

Disliked: Staff & service, property conditions & facilities
Not so nice of a place!!
Bedspread was tore everytime I would pull it up it would tear more the fan didn't work no coffee anywhere paid for the spa pkg and the hot tub was broke! Cold in the room at night very noisy in the morning!!
Stayed 1 night in Nov 2020