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Reviews of The Fullerton Ocean Park Hotel Hong Kong

5 out of 5
The Fullerton Ocean Park Hotel Hong Kong
3 Ocean Drive, Aberdeen, Hong Kong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 128 out of 177 reviews" "
Rating 8 - Good. 38 out of 177 reviews" "
Rating 6 - Okay. 9 out of 177 reviews" "
Rating 4 - Poor. 0 out of 177 reviews" "
Rating 2 - Terrible. 2 out of 177 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hin Hang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff was overall attentive
Stayed 1 night in May 2024
Response from Samson Woo on 24 May 2024
Dear Hin Hang, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Wenhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in May 2024
Response from Samson Woo on 24 May 2024
Dear Wenhai, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful the scenery is beautiful the hotel is very nice the restaurants are good but very expensive things that did not like the expense of the restaurants they did not have a little shop market lots of screaming kids
Stayed 5 nights in May 2024
Response from Samson Woo on 24 May 2024
Dear Frank, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ocean view from room, lovely service by staff, good food.
Stayed 4 nights in Apr 2024
Response from Samson Woo on 24 May 2024
Dear Gregory, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

8/10 Good

Hinlaam

Stayed 1 night in Apr 2024
Response from Samson Woo on 24 May 2024
Dear Hinlaam,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice view
Stayed 3 nights in Apr 2024
Response from Samson Woo on 24 May 2024
Dear danny, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help me with my fist time visiting hong Kong..
Stayed 5 nights in Apr 2024
Response from Samson Woo on 24 May 2024
Dear Thomas, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Ping Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samson Woo on 24 Apr 2024
Dear Ping Wai,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cockroach in our room. In room dining breakfast for kids were not the best.
Stayed 1 night in Apr 2024
Response from Samson Woo on 24 Apr 2024
Dear Brian,Greetings from The Fullerton Ocean Park Hotel and thank you for staying with us to celebrate your child's birthday. We greatly appreciate you taking the time to share your staying experience with us. We are very sorry that this experience didn't live up to your expectations, and on behalf of my team, I would like to sincerely apologize to you. We have shared your valuable feedback with the relevant departments to ensure that we can do better to service our guests in the future.We hope to have the opportunity to welcome you again as our guest so that you may see our improvements.Wishing you a very pleasant day. Samson WooGeneral ManagerThe Fullerton Ocean Park Hotel

10/10 Excellent

Suet Yan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place to relax with excellent services of the staff, buffet dinner is delicious, will go back for a short retreat.
Stayed 1 night in Apr 2024
Response from Samson Woo on 24 Apr 2024
Dear Suet Yan, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Suk Fan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and excellent facilities
Stayed 1 night in Mar 2024
Response from Samson Woo on 9 Apr 2024
Dear Suk Fan, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Samson Woo on 21 Feb 2024
Dear Ella,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Yu Man Yoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Samson Woo on 18 Jan 2024
Dear Yu Man Yoko, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Wei Rong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious and I like their approach in being more green, the view was also great and food can also be easily ordered in through food panda. They also have a shuttle service which makes going not as inconvenient
Response from Samson Woo on 21 Feb 2024
Dear Wei Rong, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
Great hotel with great surroundings! The restaurants are a bit pricy but very delicious. The surrounding area provides a great walking course with beautiful decor and lighting at night. The pool area is very nice and children friendly but the only downside is the water is cold. Fitness is 24 hours and very well-equipped. Unlike some other hotels in HK, all the staff speak English. It's a few min walk from Water World and there are free shuttles to Ocean Park, so it's very comfortable. Downside is, no convenient stores near by.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yat Long

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in Oct 2023
Response from Samson Woo on 30 Oct 2023
Dear Yat Long, thank you for your excellent review. We are pleased to learn that you enjoyed the service during your stay with us! We look forward to welcoming you again in the near future. Sincerely, Samson Woo, General Manager

10/10 Excellent

millie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible ! I sat at the buffet in front of the window for 2 hours and just relax and calming ! Meanwhile the children pool area was fantastic my grand kids love the water slides !!!
Stayed 2 nights in Oct 2023
Response from Samson Woo on 18 Oct 2023
Dear millie, thank you for taking the time to share your excellent review with us. We are delighted to learn that you had a relaxing stay and loved the view and the pool we offer at the hotel. We look forward to welcoming you again in the near future! Sincerely, Samson Woo, General Manager

10/10 Excellent

Vincci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more options of dining will be better
Stayed 1 night in Sep 2023
Response from Samson Woo on 14 Sept 2023
Dear Vincci, thank you for sharing your excellent review with us. Please rest assured that your valuable comment has been noted and shared with our teams for review and improvement. We look forward to welcoming you again in the near future. Sincerely, Samson Woo, General Manager

10/10 Excellent

Vincci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's better if a convenient store nearby
Stayed 2 nights in Sep 2023
Response from Samson Woo on 12 Sept 2023
Dear Vincci, thank you for your excellent review. It motivates us to strive for higher satisfaction for our guests! We look forward to the pleasure of welcoming you back in the near future. Sincerely, Samson Woo, General Manager

10/10 Excellent

Shaun Young

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Samson Woo on 11 Jul 2023
Dear Shaun Young, thank you for sharing your excellent review with us. Your compliment is great encouragement for us to continue to strive for service excellence. We look forward to welcoming you back soon! Sincerely, Samson Woo, General Manager

10/10 Excellent

Shaun Young

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2023
Response from Samson Woo on 3 Jul 2023
Dear Shaun Young, thank you for sharing your excellent rating and compliment with us as it is great motivation for us to continue to strive for service excellence. We look forward to welcoming you back soon. Sincerely, Samson Woo, General Manager

2/10 Terrible

Manish

Stayed 2 nights in May 2023
Response from Samson Woo on 5 Jun 2023
Dear Manish, thank you for your rating. We apologise for the dissatisfaction you had during your stay. If you would like to share more comments with us, please do not hesitate to contact us. We hope to have a chance to welcome you again in the near future so we may regain your trust. Sincerely, Samson Woo, General Manager

10/10 Excellent

Mo Ting Maria, Hong Kong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding services starting from Vivien's warm welcome at the front desk. New hotel, spacious room with excellent seaview. Great facilities for kids, amenities for baby are a big plus. Highly recommended for families. There will be kids everywhere so couples wish for romantic get away should reconsider. Amazing breakfast buffet but have to finish in 75minutes. Would come again!
Response from Samson Woo on 22 May 2023
Dear Mo Ting Maria, thank you for sharing your wonderful staying experience with us! It is a delight to learn that you and your family were well taken care of by Vivian during your stay and enjoyed the service, the room, the sea view, the facilities, the amenities and the breakfast buffet we offer at the hotel. We look forward to welcoming you back soon! Sincerely, Samson Woo, General Manager

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Samson Woo on 30 May 2023
Dear Chan, thank you for sharing your excellent rating with us as it encourages us to continue to do our best for our guests. We look forward to welcoming you back soon! Sincerely, Samson Woo, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Samson Woo on 17 Apr 2023
Dear guest, thank you for taking the time to share your excellent rating with us as it encourages us to do our best for our guests. Sincerely, Samson Woo General Manager

10/10 Excellent

Gee Tao

Stayed 1 night in Jan 2023
Response from Robert Hon on 7 Mar 2023
Dear Gee Tao, thank you for your excellent rating as it encourages us to continue to do our best for our guests. We look forward to welcoming you back soon! Sincerely, Robert Hon General Manager

10/10 Excellent

Tin Hang

Stayed 1 night in Jan 2023
Response from Robert Hon on 7 Mar 2023
Dear Tin Hang, thank you for taking the time to rate our hotel. We look forward to welcoming you again soon! Sincerely, Robert Hon General Manager

10/10 Excellent

Wing Sum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although transport is very limited, but place is very private and looks like a resort.
Stayed 2 nights in Jan 2023
Response from Robert Hon on 1 Feb 2023
Dear Wing Sum, thank you for sharing your excellent review with us. It is a pleasure to learn that you enjoyed the privacy, the environment and the atmosphere we offer at the hotel. We truly thank you for being our guests and look forward to welcoming you back soon. Sincerely, Robert Hon General Manager

10/10 Excellent

Tsz Kwan Phoebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ocean view
Stayed 2 nights in May 2024
Response from Samson Woo on 24 May 2024
Dear Tsz Kwan Phoebe, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

HO YIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Samson Woo on 24 May 2024
Dear HO YIN,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Minami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
滞在中、天気には恵まれなかったが、景色は非常に良い。周囲にはレストランや店舗はなさそうであったが、シャトルバスが30分おきに出ているので便利であった。
Stayed 2 nights in Apr 2024

10/10 Excellent

kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Samson Woo on 24 May 2024
Dear kit,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Pui Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice view
Stayed 1 night in Apr 2024
Response from Samson Woo on 24 May 2024
Dear Pui Yee, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Pui

Stayed 1 night in Apr 2024
Response from Samson Woo on 24 May 2024
Dear Pui,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

yip

Stayed 1 night in Apr 2024
Response from Samson Woo on 24 May 2024
Dear yip,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

8/10 Good

Manyiu

Stayed 1 night in Mar 2024
Response from Samson Woo on 24 May 2024
Dear Manyiu,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

8/10 Good

TING NAM JOHNNY

Stayed 1 night in Feb 2024
Response from Samson Woo on 22 Mar 2024
Dear Ting Nam Johnny,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Che Fai Lubanski

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Samson Woo on 21 Feb 2024
Dear Che Fai Lubanski,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience with kids
Stayed 2 nights in Feb 2024
Response from Samson Woo on 21 Feb 2024
Dear Michael, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Yuet yan

Stayed 1 night in Jan 2024
Response from Samson Woo on 21 Feb 2024
Dear Yuet yan,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

YUEN YEE CINDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good & nice view
Stayed 1 night in Jan 2024
Response from Samson Woo on 21 Feb 2024
Dear Yuen Yee Cindy, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Chun hung

Stayed 1 night in Jan 2024
Response from Samson Woo on 18 Jan 2024
Dear Chun hung, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Chi Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sea view
Stayed 1 night in Dec 2023
Response from Samson Woo on 18 Jan 2024
Dear Chi Wa, Thank you for taking the time to share your excellent review with us.It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel!Thank you once again for being our guest and we look forward to welcoming you again in the near future.Sincerely,Samson WooGeneral Manager

10/10 Excellent

Chung Kwok Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samson Woo on 21 Feb 2024
Dear Chung Kwok Michael,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Yin lok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Samson Woo on 21 Feb 2024
Dear Yin lok,Thank you for excellent rating as it encourages us to continue to do our best for our guests.We look forward to welcoming you again in the near future!Sincerely,Samson WooGeneral Manager

10/10 Excellent

Pattaraporn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, service.
Stayed 3 nights in Dec 2023

10/10 Excellent

HON LAI WILLIAM

Stayed 1 night in Dec 2023

8/10 Good

Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Cheuk Him

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money
Stayed 1 night in Nov 2023
Response from Samson Woo on 30 Nov 2023
Dear Cheuk Him, thank you for your excellent review. We are pleased to learn that you and your family had an enjoyable staying experience with us! We look forward to welcoming you back in the near future. Sincerely, Samson Woo, General Manager