Dear Lung,Thank you for your review. We are shocked to hear about the insect. And will carry out pesticide today. You mentioned smell room. if you read this can you tell us which room you stay. Our economy room is compact but it also reflects on the small price. But definitely even in the economy room, we provide private shower, quality mattress, wall spit air conditioner and smart TV. Thank you again.

Hi Jennilyn, Thank you so much for your feedback. Our building has just finished a massive exterior renovation and that is why the sign was temporarily removed for that cause. Our WhatsApp line is +852 9319 6803, we will send clear instructions if you had contacted us before checking in. I apologize here, we don't get the contact of all our guests sometimes. OTA has hidden it. But if we got your contact, we will contact our guests upfront. Yes, sometimes the long hair can block the drainage, that is why we put the plunger in the shower for this reason. About location. not sure what kind of traveler (more into quieter to city adventure) you were when you were in HK. We are at the heart of the city, and most of our guests speak highly of our location. All in all, we wished that you address the problem directly to us then

Dear Nicolas, Thank you for your feedback recently. We take our guest's feedback seriously. We have immediately brought up the issue to our cleaning team and we are committed to provide the best to our guests. Hope you noticed our improvement on your next possible stay.Best Miki

Dear Sir, Thank you for your feedback. I believe we have delivered you the toilet rolls as you requested. And all needed amenities are available in the cabinet under the microwave in the hall. Our hotel is a self check in hotel, we have very clear contact methods showing at the counter and outside the hotel. And we have messaged you 10 days prior to your arrival as well. Hong Kong is indeed a small place, for this we can't change. But you can see, that's why we have room to offer a very competitive price in the heart of the city. I believe traditional style guest house with hard mattress are more your type. We paid all taxed and license fee for your record. I hope as least you enjoy our comfortable bed, smart TV and the strategic location.