Holyrood Holidays from £246

The woman working during the day was lovely and we appreciated being able to leave our bags before check in. However, the man who worked in the evenings was not as lovely and even during check in it felt like we were inconveniencing him by wanting to check in. Our second day the hot water in the sink stopped working. Not, was running cold, stopped running altogether. They said that they had fixed it but it wasn't fixed for the rest of our stay. There was laundry in our room, however the washing machine left the clothes so wet that when we put them in the dryer, it set the smoke alarm off from all the steam. The man who worked in the evenings came up, shoved his way into the room, yelling about the smoke alarm. Obviously, he needs to come in and check what's going on, we absolutely get that. Having him berate us for something that wasn't our fault wasn't great though. Once he realized what had caused it, he spent more time yelling that he had to come in, it was the law. Which, again, obviously that's fine, just don't need to have his defence yelled at us repeatedly. Also the floors were so dirty. My socks were so dark just from walking around in the room. Great location though.

No hot water. Quick response but still not hot. Second response next day successful. Man who responded to fix was was very nice