Thank you, Neill, for your great review - yes it will be a pleasure to host you again.

Thank you, we are so pleased it was perfect and that you enjoyed the beach club membership.

Thank you for your lovely review, so glad to hear the apartment met your expectations.

Thank you, Steven, for your lovely review. We are really pleased you had a great time and enjoyed Sugar Hill.

Thank you for your kind review. So glad to hear that you enjoyed The Deck at Sugar Hill.

Thank you for your amazing review! So glad you loved the apartment, found some great local restaurants and also enjoyed playing tennis with the Sugar Hill pro. Would love to host you both again one day.

Thank you Isaiah for your fabulous review! We’re so glad to hear that you had another outstanding stay at Yellow Bird. We’ll look forward to hosting you again. 😀

Thank you Kathy for your fantastic review, we are so thrilled you had a great stay at Yellow Bird. We would love to host you again!

Thank you Martin, we are glad you enjoyed the beach club.

So glad you enjoyed your stay. We love the beautiful grounds too - so tranquil for a perfect rest! Would love to host you again.

Thank you for your lovely review. I'm glad that you enjoyed the beautiful location and found the Sugar Hill staff to be so friendly. I'm also happy to hear how much you liked the apartment and appreciated the excellent housekeeping from Phil. I'm sorry to hear how disappointed you were about the Royal Pavillion beach club which was advertised when you first booked your holiday in January 2020. However, you re-booked your holiday twice since then and during that time I changed beach club membership (due to mixed guest feedback) which I promptly updated on Yellow Bird's HomeAway site. I have now sold Yellow Bird which is under new ownership. I'm sure it will be in very good hands so please do keep a look out for the property on the HomeAway site if you would like to book another stay!

Wow!! Thank you so much for your wonderful review! I'm very happy to read what a lovely time you both had and can relate totally to everything you said that you liked about it. Sugar Hill is such a lovely and peaceful environment to retreat back to after a fun day of being on the beach or touring the beautiful island of Barbados. We also love sitting on the top deck first thing in the morning while it's still cool and then again in the evenings when the heat of the day subsides. The sound of the birds and the palms is magic from up there. You've been lovely guests and it has been a pleasure to host you. You are both more than welcome to come back and stay in Yellow Bird.

Hi Susan Thank you for your very positive and detailed review. I'm glad to hear how much you appreciated the apartment and Sugar Hill, especially the onsite restaurant and the happy hour! The water issue appears to be a problem on the West coast generally and more specifically in the Westmoreland/Sugar Hill/Apes Hill area . I believe that they are still working on rectifying this but the problem is made worse in the morning on a day when the Sugar Hill contractors are topping up the pool. I have spoken to the Sugar Hill Manager about this and she is arranging for this to be done very early in the morning and not at a time when water is in demand! We hear what you suggest about comfortable sitting chairs outside but are more likely to put this on the top deck for people to enjoy the evenings and star gaze! The 6 seater table on the dining terrace has been used frequently in the past by families and groups of friends who are staying in different apartments but like to get together in the evenings. I hope you will come again and definitely not leave it another 10 years!!

Thank you for your lovely review. It was an absolute pleasure to host you both! I'm glad you enjoyed your stay and had a lovely holiday in Barbados. You would be very welcome to come back and stay in Yellow Bird again.

Thank you for your lovely and very positive feedback about Yellow Bird and Sugar Hill Resort. I'm really glad that you both had such a great holiday here. It was a delight to host you in our apartment. You are both very welcome to come back and stay at any time in the future!

Thank you for your lovely review and comments about Yellow Bird and Sugar Hill resort. I completely agree with you that hiring a car is the easiest way to get the best out of the area. I'm glad you enjoyed the swimming pools on the resort; they are large and luxurious and blend in with the ambience of Sugar Hill. I'm also pleased that you enjoyed the Jumas Beach Club which is a fairly new beach club on the same beach where the Fairmont Hotel is situated. We haven't actually tried it yet! Please come back and stay again - you would be very welcome!!

Thank you so much for your incredible review! I will pass your lovely comments about the wonderful staff at Sugar Hill and my Property Manager, Alicia, straight to them. They will be very pleased and are well deserved. I'm so glad that you had such a happy and relaxing stay at Yellow Bird and that you felt well looked after. You were my first holiday guest since the pandemic broke out so your stay, and the lovely review that followed it, meant a lot to me. You were an absolute pleasure to host in Yellow Bird and I hope that you will return to Barbados and enjoy another stay here.

Thank you for such a lovely review. It means a lot to me particularly because you were my last guests before the lockdown. In fact you must have been on one of the very last flights out of Barbados back to the UK! I'm really glad that you were able to enjoy all the lovely things that both Sugar Hill and Barbados have to offer. Please do come back again when this crisis has passed - you will be very welcome!

What a lovely review! Thank you very much for that and for all your lovely comments about the apartment, Sugar Hill and our lovely Phil! I'm glad you discovered the North beach part of the beach club - we love it there. Thanks for the addition of The Fish Pot - we have been there but it was many years ago so that's something we must do next time we are in Barbados. Please don't leave it another 7 years before coming back again - we are all looking forward to being able to go out there again!!

Thank you for your very nice review. I'm glad you liked the property and that the washer/dryer problems were resolved so quickly. Alicia is an excellent property manager and is always on hand to sort any issues out - we have actually got a brand new machine installed in the apartment now. I agree with you that the South beach area of the beach club is cramped and can get overcrowded during the high season, bank holidays and weekends. However, the good news is that the North beach is available for guests and we use this all the time. There are always plenty of loungers and there is a lovely big beach area. The other benefit of the North beach is that you can take advantage of the service that is offered by the hotel staff! They come round at lunch time to take lunch/drink orders and then bring it to your lounger. It is beautifully presented and definitely service with a smile! The price of this is only slightly more than what the beach club cafe charges and you will receive a 10% discount when you show your membership card! I will update my information sheet explaining this because I'm not sure if my guests realise the many benefits of a quick walk through the hotel to the North beach side!

Thank you so much for your wonderful review. I'm glad to hear how much you enjoyed all the lovely facilities at Sugar Hill and access to the Fairmont Royal Pavilion Beach Club. It sounds as if you both had a fabulous stay in Barbados. It was a pleasure to answer your questions and I know that Alicia, my wonderful property manager, always makes sure that everything is done to ensure that my guests have an enjoyable holiday in Barbados. Please do come again!

Thank you for your excellent review. It was lovely to hear how much you enjoyed staying in Sugar Hill and made full use of the facilities. I will pass on your comments concerning the Fairmont Beach Club to our Sugar Hill Manager as she has regular meetings with them to ensure that they are keeping to the high standards we expect from them! It was a pleasure to help you out when your flight was cancelled and I will pass your lovely compliments on to Phil, my housekeeper. She is indeed a treasure! Please come back and stay with us again. You would be very welcome.

Thank you for your lovely review. I'm glad you had such a lovely time staying in Sugar Hill. There is so much to see and do in Barbados and it sounds as if you enjoyed it to the full! We would love to welcome you back again!

Thank you for your lovely review. I'm glad you had such a wonderful time staying in Yellow Bird and enjoyed all the facilities that Sugar Hill offers. I love the on-site restaurant, Carizma on the Hill. The staff are so friendly and the views are wonderful. Thank you, too, for your lovely compliments about my housekeeper, Phil, and my property manager, Alicia. I will pass these onto them. It was a pleasure to have you as guests. Please come again!

Thank you for your great review. It's lovely to hear that you enjoyed your stay in Yellow Bird and that you found the staff at Sugar Hill so helpful and friendly. I'm glad that you have taken happy memories back with you. You are very welcome to come back!

Thank you for your lovely review. It's always a pleasure to welcome you both back to Yellow Bird! I will pass this on to Phil and Alicia to read because they both work very hard to ensure that all my guests have a wonderful stay!

Thanks Al for your lovely review. It's always a pleasure to welcome you both back to Yellow Bird!

Thank you for your lovely review. I'm glad that you enjoyed your stay in Yellow Bird and that you also managed to explore the island. Thanks for your feedback on Lone Star restaurant - it's always great to hear about my guests' experiences of places to eat so that I can add them to my own guide! You are very welcome to come back and stay again!

Thank you so much for your lovely review! I agree what a wonderful location Sugar Hill is. It is a very luxurious site with beautifully kept grounds and yet only such a short distance from both the West coast beaches and all the amenities of Holetown. I hope to welcome you back again!

Thank you so much for your lovely review and for letting me know how much you enjoyed your stay. It's always great to get feedback from guests. I'm glad you enjoyed the balcony and the roof terrace - my favourite spot for a sundowner!! I look forward to welcoming you back!

Thank you so much for your lovely review and very positive feedback of your second stay at Yellow Bird. I'm glad you enjoyed the roof top terrace - that is also my favourite place for a sundowner! It was a lovely compliment to get your request for another stay which I have accepted with pleasure!

Thank you for your lovely review. It was a pleasure to welcome you back to Yellow Bird again!

Many thanks for your review. I'm very glad that you had such a wonderful time and that you felt so well looked after. Sasha and her team work very hard to ensure this. It's great that you made the most of all the fabulous facilities right on the door step!

Thank you for your review. I'm glad to hear how much you enjoyed Christmas at Yellow Bird. It's always lovely to welcome back repeat guests!

Thank you for your lovely review. I'm glad that you had such a relaxing stay at Yellow Bird and particularly enjoyed the private roof top terrace. It's great that it's so close to one of the pools and it never gets very busy......we often get the pool to ourselves! Sugar Hill is definitely a very special place. I hope that you will come and stay at the apartment again.

Thank you for your glowing review. I am very pleased that you both had such a lovely stay. I will pass on your compliments to both Sasha and Phil - they both do such an excellent job of looking after my guests. I'm glad you saw Bottom Bay which is one of our favourite beaches! I look forward to welcoming you again to Yellow Bird.

Thank you for your lovely review Rob and Mel. I'm so glad that you enjoyed staying at the apartment and found it to have everything that you needed. I agree with you that we are very lucky to have the wonderful "Carizma on the Hill" restaurant and I'm glad that you made the most of all the other lovely facilities that Sugar Hill offers. I'm glad you found Carlos to be helpful with your taxi service - he is definitely one of our favourites! Your comments about the settee in the lounge have been noted and we will monitor this. You are welcome to come and stay at Yellow Bird again.

Thank you for such a lovely review. I'm glad you had a few days to enjoy Yellow Bird before the hurricane passed close by to Barbados on your last day. Luckily for Barbados, it is not actually in the official hurricane path (the last hurricane hit the island in 1954 I believe) but this one certainly got up quite close! I'm glad you felt supported by both Sasha and myself - it was no problem at all to let you stay an extra night so that you could reschedule your flight. It was a pleasure to have you as a guest and hope that you will return for another visit to Yellow Bird.

Dear Mrs Swinton When you initially made the booking, perhaps my alarm bells should have started ringing when you mentioned that you have only ever stayed in upmarket hotels, which of course have the capacity to offer a range of bedding, pillows and mattresses, and have never booked a self catering private rental accommodation before. However, I will now deal with the points you have raised. We have all (Sotheby's, Phil and myself) apologised to you profusely for the fact that Phil was called away on a family emergency and was unable to meet you. The meet and greet service I offer is an unofficial arrangement that I have with Phil, not Sotheby's, and she is good enough to try and be there to meet every guest on my behalf. You will find that a lot of the apartments in the block do not offer this service at all and that it is the norm for guests to pick up keys from Reception. However, once again. I do apologise for this. The leak - the repair man had been called out before your arrival to mend a small leak in the washing machine. Obviously in the rush to get this mended before you arrived, he didn't repair this satisfactorily and, again, I apologise for this. Sasha, my property manager, gave you a list of time options including the next morning when the technician could return. You told her that it wasn't convenient for a certain time in the evening as you were "resting" but in the end he called around at 6.30 pm which must have been an hour or so after your arrival. Very shortly after you arrived, you requested that my property manager went out and bought some new feather pillows for you. This was turned down on account that I have to cater for the majority of guests and that some actually might be allergic to feathers. Sasha was good enough though to borrow some for you. You then turned your attention to the mattress. Out of 84 guests so far, a lot of them repeats, only you have complained about this. You asked what my personal opinion was of the mattress which I gave as comfortable, not hard, not soft. This I still stand by and obvously most of my guests agree. Again, we put forward several options including a topper and use of the sofa bed. You turned them down. At my suggestion, after no pleasing you, you moved out. I even offered you a week's refund even though I have a no refund cancellation policy. I note the one star review. I too have given you a Guest one star review. Other property owners need to be aware.

Hi Jason Wow! What a lovely review. Thank you so much for this. I am very pleased to hear how much you enjoyed your stay and that you found our recommendations helpful. I have to agree with you about Sea Cat restaurant. It is probably our favourite and is only two minutes drive away from Yellow Bird. I'm glad you took advantage of the Royal Fairmont Pavilion Beach Club passes. It's set on one of the nicest beaches on the West Coast and I hear from my Property Manager that the beachside restaurant/cafe now offers 10% off their excellent food and drink. I hope to welcome you back to Yellow Bird in the future. Thank you for recommending it to your friends.

Thank you for your review. I am very glad to hear that you found the apartment to be excellent. I am sorry to hear that the air conditioning unit in the bedroom wasn't working properly. The motion sensor should be sensitive enough to detect movement when you are sleeping and should remain on while you are asleep. I will let Sasha, my Property Manager, know and she will look into this for me. Just to put your mind at ease, I have yet to see any mice, bats, rats and green monkeys in the apartment!

Thank you for your lovely review! I'm glad to hear that everything went well for you and that Phil, my lovely housekeeper, was there to welcome you in spite of the delay in your arrival. Just to answer your query about the security deposit - it is in my rental rules that you agree to before signing up to the holiday. There is a paragraph under the heading Security Deposit which explains that the money is refunded to you 14 days after your return providing there is no loss or damage. The Security Deposit is always held by Owners Direct and not myself and it is returned by them onto the same card which is used by you to pay online for the holiday. I hope to welcome you back again to Yellow Bird in the future.

Thank you very much for your lovely review! I am happy to hear how much you enjoyed your holiday and loved your stay in Yellow Bird. I agree that Carizma on the Hill restaurant is an excellent addition to Sugar Hill - Mark and I were staying in Yellow Bird a couple of weeks before you arrived and enjoyed many evenings dining there, sampling their cocktails and enjoying the live but not intrusive music! I'm glad that you made good use of your free pass to the Fairmont Royal Pavilion Beach Club - we love it there. Thank you for your compliments about Phil. She is wonderful and I will pass your comments onto her. I look forward to welcoming you again for your next visit!

Thank you for once again choosing Yellow Bird for your stay in Barbados. It was a pleasure to welcome you back again! Great to hear that you made full use of the BBQ on the sun deck and took advantage of the guest passes to the beach club. I agree that it's very useful to be so close to Holetown with all its stores, boutique shops and the pretty chattel village. Thanks for your lovely review and hope to welcome you back again soon!

Dear Mr Gonzalez Sanchez I am sorry that you feel that you have had to write such a bitter and inaccurate review. I have now waited 3 weeks for the return of the Fairmont Pavilion Beach Club passes but my property manager has still not received them. For this reason I have had to deduct the price to have these replaced from your security deposit. They are needed for future guests. Just to make it clear at this point, that it is the Fairmont Pavilion Beach Club who set and charge the amount that is required to issue replacement cards. The rest of the security deposit is now being returned to you.

Thank you for your lovely review. I'm very pleased to hear that you enjoyed your stay in Sugar Hill and had taken advantage of the facilities at the Royal Fairmont Pavilion Beach Club. The restaurant was closed for a period of time while work was done on the premises in preparation for the new restaurant, Carizma on the Hill, to open. This is now up and running. I am sorry to hear that you had problems with the air conditioning. The sensors work so that if someone is in the room they are supposed to detect movement and therefore stay on as long as all the windows and doors are shut. The air con unit should not randomly stop working if this was the case. I will draw my Property Manager's attention to this to make sure it is functioning properly. I hope to welcome you back to Yellow Bird in the future.

Thank you for this wonderful review! It's great to hear how much you liked staying at Yellow Bird and how much you enjoyed the added bonus of The Royal Fairmont Pavilion Beach Club. I agree, it is a lovely beach - one of the prettiest on the West Coast. It was no problem at all accommodating a late check out for you. I hope you will come back again to enjoy another stay here!