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"Breakfast is too expensive "

"Sehr schönes Hotel. Wir hatten ein tolles Zimmer mit kostenfreier Minibar"

"Reception staff were very helpful and friendly. Asked for an assessable room as I use a mobility scooter. The room was ideal but we didn’t have a balcony or patio which we had booked which was disappointing. Used the pool which was quite cold and was very deep, no shallow end. We had breakfast included in our package which was continental and not to my liking but that is a personal opinion. We had 2 snack meals in the garden which were ok. The restaurant was quite expensive and the choice was limited. Overall we enjoyed our stay."

"Good hotel, convenient location next to the historical center and a nice park."

"Clean room , good breakfast "

"walkable"

"Basic room No amenities. Very cold because the room had probably not been used for a long time. No good way to warm up the room. "

"This is the worst hotel I have ever stayed at. They lock the door between the elevator and the lobby at night and there is no one at reception — I have a 6:00 am flight from Hannover and needed to leave the hotel at 3:30 am — I was banging on the door for 10 minutes but there is no one at reception. I almost missed my taxi, except I found a door open at the back and had to walk all around the hotel in the dark pulling my suitcases — I am 77 years old — this is outrageous and reckless — I am furious and will do everything I can to make sure no one stays there in the future — and I will let the Gedenksta Bergen-Belsen know of my horrendous experience "

"Customer service was poor. Went down for breakfast at 9.30 and was all packed away and the staff was eating breakfast. Try to ask for a refund and was told sorry dont speak english "