Höflein Holidays from £271

Our room was small & basic but the outlook from the terrace was beautiful, and the it was quiet. The breakfast was very good.

The property itself was fine. The staff, however, was very rude. This was the most unpleasant chec-in experience I've ever had anywhere. My 15yo son and I arrived around 10 pm (we traveled all day). The fellow at the check-in (his name was Dmitrijs I believe), was annoyed the moment I walked in. He said the the regular check in was between 4 and 6pm and that they repeatedly contacted contacted me that day about my whereabouts. I had no idea about the preferred check in time, and never received any calls/emails/sms from them. Still, he showed us to our room. I anticipated friends that evening so I had booked a large suite with 2 large beds (sleeping 4 as per the website) paying extra of course. In the room, I discovered only set of bedding for 2 people, so I asked the guy for two more pillows and a blanket as I was expecting guests. He said No, that's not allowed. I asked why as I booked large suite so that I could have two more people as guests. Then he went on saying how he didn't like my attitude, how I had their best room, how they're very smooth in Austria and I was not (I guess being extremely rude to a paying customer was smooth in his mind) and threatened to refund me the money and kick us out (that's after 10pm in a new town with my 15 yo son). So I didn't get the pillows. Next morning, I talked to a young lady at front desk who charged me 60 euros for an extra set of bedding. Hotel check-in should be simple and uneventful. Otherwise, suite was nice and clean.

Fantastic place to stay. 50 metres from the station/bus stop. Room was beautiful. - absolutely faultless. Reception were fabulous. We were very early arriving and our room was ready, so we were allowed to check in. Reception also gave us some milk for tea and coffee. Thanks a mill good people!