Hoevels Holidays from £182

Clean room, friendly staff, nice new interior.

Staff location amenities

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

The hotel is located in a quiet side-street in Cologne, seemingly well away from any shops, bars, restaurants. The largest drawback however was that the hotel only served breakfast, had no lounge or bar area to chill & relax, & so could really only be used for sleeping & breakfast. However, we soon located a very good - reasonably expensive - steakhouse near bye, & a collection of resturarnts about 15 minutes easy stroll away. I was attending a trade fair at the Cologne Messe, which was around 10mins away by cab, circa £16 each way. My wife used the time I was away at the show to walk along the Rhine, into Cologne centre, easy 25mins walk to the Cathedral. Nice hotel, but would not use again because of the dining/bar situation.

Good breakfast but bathroom moldy.