Hitoy Cerere Biological Reserve Holidays from £1,669

Buena atención, excelente ubicación

The property was fine, my issue started the day I was supposed to check in, which was November 2nd I didn't get in until midnight, they didn't have my room ready but put me in my suite, fine no big deal, the next morning I left early and went to Panama so I didn't get back until the 4th.i had family members come in and bring my key one morning as the night before my cousin took my car key thinking it was his, so they were there literally 10 min maybe less then they left but left my nephew with me as he was hanging out with my 2 children, I didn't know I was supposed to go sign him in so he was there maybe 2 hours then we left they said he had spent the night when that wasn't the case, they assumed and tried to charge me for it I was pissed because that didn't happen abd they charged me $300 for not putting my 12 year old down which I paid it was a mess it was 1 lady who i had the issue with at the front desk he wasn't trying to hear what I was saying, but the rest of the staff was fine the breakfast was good which was the only reason I booked a room with them because I didn't want to cook and I was far from the rest of my family staying in cahuita, I'll not make the same mistake going forward I will definitely stay elsewhere