640 North Falcon Hill Drive, Hill Air Force Base, UT
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was wonderful. Everyone was friendly and helpful. I left my phone in dining area and they had it waiting for me when I went looking for it. We were traveling with a dog and had no issues. They even had a gift bag for the dog which was a great idea. We would definitely stay here again.
Ken, thank you so much for rating your stay and for recommending our hotel to others. We hope we can welcome you back again. Have a wonderful week. Happy travels!
It was very close to the family that we were visiting
Doug
Stayed 3 nights in May 2024
Response from Marci J on 27 May 2024
Doug, thank you for choosing to stay with us while visiting family. We sure appreciate it and hope we can be your hotel of choice when you're in the area again. Thanks for staying Tru!
It was super convenient right off I15 and my room was clean.
Stephanie
Stayed 1 night in May 2024
Response from Megan Ratchford on 20 May 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. We love to see our location and amenities were a slam dunk. Safe travels till we see you again!
Howard, thank you so much for allowing us to serve you at the Tru. Thanks for staying, and we hope we can welcome you back again soon. All our best! Stay Tru!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts and love our location also. We get a daily Air Show! Safe travels till we see you again!
Our second day there we had gotten a call about our kids being to loud when it wasn’t even our kids we had just gotten back to the hotel room and the staff member that called us was EXTREMELY rude when I tried to explain it wasn’t our kids doing it.
I do have to say though another staff member named Tess was highly respectful when my kiddo got sick and we had to get new blankets and things for him. She was more than willing to help out he also said he felt bad for her that she had to wash the blankets he used.
Katelyn
Stayed 3 nights in May 2024
Response from Megan Ratchford on 9 May 2024
Hello Katelyn! Thank you for your feedback. I do not show your name listed on this reservation as a guest. Our Assistant General Manager, Daisy, will be reaching out to the owner on the reservation to handle any issues that happened during the stay. We are hoping to gather feedback so we can improve our team and address so issues like this do not occur in the future for other travelers.
Thank you for staying with us! Glad you enjoyed your stay.
10/10 Excellent
Barbara
30 Apr 2024
Barbara
Stayed 1 night in Apr 2024
Response from Megan Ratchford on 20 May 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. We strive to be your home away from home and appreciate the kudos. Safe travels till we see you again!
Kayli, we're delighted you liked everything about your stay with us. Thanks for sharing. We hope we can serve you again in the near future. Thanks for staying Tru!
Great location to visit family on the Air Force base.
Ryan
Stayed 5 nights in Apr 2024
Response from Marci J on 25 Apr 2024
Ryan, we're glad the location of our hotel worked well for your visit with family in the area. Thanks for sharing and recommending. We hope you'll return again in the near future. All our best!
This was so welcoming and clean. Had chargers for my car and sits in a beautiful place
LaRhesa
Stayed 1 night in Apr 2024
Response from Megan Ratchford on 16 Apr 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. I will be sure to share your feedback with the team during our daily huddles. Safe travels till we see you again!
Myriam, thank you so much for sharing your 5-star rating and for recommending our hotel to others. We sure appreciate it and hope we can welcome you back to the Tru again soon. All our best!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. our team makes it the greatest every day! I am thankful to have such a wonderful group. I am glad you got to see how amazing they are. Safe travels!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. Thank you for the scoring, what could we have done to make it perfect for you?
Wonderful staff. Awesome breakfast. Our usual go to when we stay in salt lake. Facility is ALWAYS clean and consistent. Love the brand.
Derek
Stayed 1 night in Mar 2024
Response from Megan Ratchford on 8 Apr 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We TRULY appreciate you taking the time to give us your thoughts. We strive to make your stay hassle free and look forward to always meeting your expectations!
Very clean and modern. Very comfortable beds. My only complaint is no microwave in the room.
Brandi
Stayed 1 night in Mar 2024
Response from Megan Ratchford on 8 Apr 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. Guess what...we can place a microwave in your room if you let us know upon arrival. We can not house them in the rooms however have them on hand if anyone needs! Hope this makes your next stay stellar!
Fernando, thanks for the kind feedback on the customer service you experienced during your recent stay. We hope we can welcome you back again soon. Thank you again!
This is our go-to hotel when staying in the area. The customer service is outstanding and, for being a well-used hotel (always seems full), it is consistently clean and kept in good condition.
Anne
Stayed 3 nights in Feb 2024
Response from Megan Ratchford on 27 Feb 2024
Yay! Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base and for continuing your loyalty when visiting the area. We pride ourselves as one of the top 1% of Tru's in the nation and work very hard to keep our status. Thank you for recognizing the team and their efforts! Safe travels till we see you again!
We TRULY appreciate the feedback and the wonderful review regarding the team and their customer service. I count my blessings every day to work with such a wonderful team who really embrace hospitality as a lifestyle. Safe travels!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts.
10/10 Excellent
Brian
26 Feb 2024
Brian
Stayed 1 night in Feb 2024
Response from Marci J on 25 Mar 2024
Brian, thank you so much for rating your stay and for recommending our hotel to others. We can't thank you enough and hope we can serve you again in the near future. Have a fantastic week!
10/10 Excellent
christian
Travelled with family, Travelled with family and small children
Amazing service, amazing staff.. great tasting and not your ordinary breakfast. Sure they have sausage and eggs but they taste different from the other hotels that offers it. Comfy beds, quiet, close to freeway and lots of options for restaurants around the area. My favorite was my daughter getting a toy from them. Place is new and clean!
christian
Stayed 1 night in Feb 2024
Response from Megan Ratchford on 27 Feb 2024
We appreciate the feedback and the wonderful review regarding out team and amenities. Every Hilton brand has different options for breakfast, I am glad you liked them. Safe travels and we look forward to seeing you in the future.
Easy, clean and new roadside overnight stay. Nothing nearby except the Air Force base and Starbucks.
MIchael
Stayed 1 night in Feb 2024
Response from Megan Ratchford on 27 Feb 2024
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts. The government has plans in the future to have some more options for dining in the area.
We TRULY appreciate the feedback and the wonderful review regarding Tess, she is amazing and we love her! I count my blessings every day to work with such a wonderful team who really embrace hospitality as a life style. We will highlight Tess during our next daily huddle, made a copy of your review for her employee file and also posted in the break room and back office. Please know your feedback truly made a difference to Tess, me, and our Woodbury hotel group. We are better for people like you in the world spreading the light and warmth of hospitality!We appreciate your business and safe travels till we see you in the future!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts and will be thrilled to share your feedback at our daily huddles. Safe travels till we see you again!
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We appreciate you taking the time to give us your thoughts and will be happy to share your feedback with the team at our daily huddles. Safe travels till we see you again!
10/10 Excellent
Vanessa
9 Feb 2024
Vanessa
Stayed 1 night in Feb 2024
Response from Marci J on 25 Mar 2024
Vanessa, thank you so much for sharing your 5* rating and for recommending our hotel to others. We appreciate it so much and hope we can welcome you back again soon.
Always so clean! Breakfast wasn’t as good as last time but still pretty good
Mary
Stayed 1 night in Feb 2024
Response from Megan Ratchford on 7 Feb 2024
We TRULY appreciate the feedback! We will be sure to send your feedback to the team during our daily huddles. What would you like to see in the breakfast that was a miss on this stay?
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.
Nice on and out hotel on I15. Good, basic breakfast that remained well stocked. Bed is comfortable. Furniture is basic swedish style box store so you can move it around easily while there and back again at end of stay.
Lisa
Stayed 1 night in Jan 2024
Response from Marci J on 4 Feb 2024
Lisa, thank you so much for choosing to stay with us. We're glad you enjoyed the experience and can recommend us to others. We hope we can welcome you back again for another comfortable visit.
Pam, thank you so much for staying with us. We're glad you enjoyed the experience and can recommend our hotel to others. We hope that next visit will be here soon.
8/10 Good
Edward
29 Jan 2024
Edward
Stayed 2 nights in Jan 2024
Response from Marci J on 25 Mar 2024
Edward, thank you kindly for rating your stay and for choosing to stay here. We can't thank you enough and hope we can serve you again in the near future. Happy travels!
Jerah, thank you kindly for rating your stay and letting us know you enjoyed the location and room. We hope we can welcome you back again soon. Thanks again for staying Tru.
8/10 Good
Kaylee
25 Jan 2024
Kaylee
Stayed 1 night in Jan 2024
Response from Marci J on 25 Mar 2024
Kaylee, thanks for staying Tru! We're glad you enjoyed your experience and can recommend us to others. We hope we can serve you again in the near future. All our best!
Megan, we're glad you had a clean, comfortable stay with us. We enjoyed serving you here at the Tru and hope you'll choose to stay with us again.
8/10 Good
Steven
14 Jan 2024
Steven
Stayed 2 nights in Jan 2024
Response from Marci J on 18 Jan 2024
Hi Steven, thanks for choosing to stay with us. We hope we can welcome you back again soon for another wonderful visit and hope to make it even better.
4/10 Poor
Marsha
13 Jan 2024
Marsha
Stayed 1 night in Jan 2024
Response from Marci J on 18 Jan 2024
Marsha, thanks for rating your stay. We're disappointed to see it wasn't better. Kindly let us know more so we can see where we fell short and improve. We hope to hear from you!
8/10 Good
Wesley
Travelled with family, Travelled with family and small children
29 Dec 2023
Liked: Staff & service, amenities
We loved how friendly the staff was. The property id clean, modern, and has a better than average free breakfast. The only downside is the beds are not comfy.
Wesley
Stayed 6 nights in Dec 2023
Response from Marci J on 1 Jan 2024
Wesley, thank you so much for choosing to stay with us in Clearfield. We're glad you had a great stay and can recommend us to others. We regret the bed comfort didn't meet your expectations and preferences, yet we're delighted the rest of the visit was wonderful. We hope we can welcome you back again. Happy New Year!
Best hotel we have ever stayed at! We travel a lot and had to make an emergency visit to Utah for our dogs surgery and this by far is the best hotel we have stayed at! Clean! Great breakfast and service!!
Zachary
Stayed 1 night in Dec 2023
Response from Megan Ratchford on 28 Dec 2023
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. Our team will be thrilled to hear you loved the hotel and their work! Safe travels till we see you again!
= Beautiful newer modern property. Staff was friendly, room was comfortable.
- = My room was extremely noisy from Interstate 15 traffic; to the point I couldn’t sleep; earplugs didn’t even work because room/window vibrated. If you stay at this property, request a room on the opposite side of the freeway.
jeffrey
Stayed 1 night in Dec 2023
Response from Megan Ratchford on 28 Dec 2023
We greatly appreciate the detailed observations you shared about your recent stay with us. Your feedback is of the utmost importance to us, and we want to ensure you know how seriously we take it, especially when it pertains to getting a good nights rest! Please let us know the next time you are in the area and we will be sure to place you on the mountain side as well as place a noise machine in your room prior to arrival. We also have ear plugs available should you be a very light sleeper. We will be sure to share your feedback with the team so we can improve in the future!
Shannon, thank you kindly for sharing your feedback and for recommending us to others. We hope we get to serve you again soon here at the Tru by Hilton Clearfield Hill Air Force Base.
10/10 Excellent
Misty
Travelled with family and small children, Travelled with pets
The staff was very friendly. I love the Tru by Hilton
Misty
Stayed 1 night in Dec 2023
Response from Megan Ratchford on 12 Dec 2023
Thank you for staying with us! We appreciate your business and feedback regarding your stay. I will be happy to share your feedback with the team. Safe travels!
10/10 Excellent
Margaret
27 Nov 2023
Liked: Cleanliness, staff & service
Margaret
Stayed 1 night in Nov 2023
Response from Megan Ratchford on 29 Nov 2023
Thank you for your recent stay at Tru by Hilton Clearfield Hill Air Force Base. We’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. Safe travels!!
10/10 Excellent
Mary
25 Nov 2023
Mary
Stayed 1 night in Nov 2023
Response from Marci J on 18 Dec 2023
Mary, thank you so very much for sharing your 5* rating and for recommending our hotel to others. We hope we get to serve you again soon. Thanks for staying Tru!