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Reviews of Gateway Lodge Bed & Breakfast

3.5 out of 5
Gateway Lodge Bed & Breakfast
11 Highlands Road, Highmount, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 26 reviews" "
Rating 8 - Good. 14 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Sara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very poor customer service! The owner wasn't friendly and helpful. I understand we are going through difficult times but if you don't know how to deal with the stress of the situation then close your business. I asked for hot water in a paper cup for a medication. The owner made a fuss about it. The TV in the room wasn't working the owner got frustrated after he found out. Go someplace else where they would appreciate your business.
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Nick on 7 Oct 2020
Thank you for staying with us and come again.

8/10 Good

allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Nick on 7 Oct 2020
thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Staff & service
I liked everything, location near belleayre mountain was perfect
Stayed 1 night in Oct 2019
Response from Nick on 15 Oct 2019
Thank you for staying with us and hopefully we see you in the future again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet but convenient. Easy to find. Nice rooms with travel themes. Fresh cooked breakfast.
Stayed 1 night in Oct 2019
Response from Nick on 7 Oct 2019
Thank you for staying at our lodge and that you had a great time. Hope to see you again sometime in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay! Clean and comfortable and quiet.
Stayed 1 night in Oct 2019
Response from Nick on 6 Oct 2019
Thank you for staying with us and it was a pleasure to make your stay comfortable.

6/10 Okay

A.B., NYC

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location and very clean but Outdated and overpriced.
Stayed 1 night in Aug 2019
Response from Nick on 6 Oct 2019
Sorry you where not completely satisfied, but the price was high because of the 1 night on Labor-day weekend, which normally is a 2 night minimum and a Saturday reservation takes any possibility to rent the rest of the weekend away, therefore the high price.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and the place was extremely clean.
Stayed 2 nights in Feb 2019
Response from Nick on 27 Feb 2019
Thank you for positive response to our Lodge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, welcoming & helpful staff. Nice common area/living room to relax in
Stayed 2 nights in Jan 2019
Response from Nick on 27 Feb 2019
Thank you

10/10 Excellent

Stephen, pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay with breakfast. Pork Link's and bacon
Nice comfy bed and clean bathroom
Stayed 1 night in Feb 2019
Response from Nick on 13 Feb 2019
Thank you very much.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Each room decor has a theme
We stayed at the Gateway Lodge B & B for one night, preparatory to attending our grandson's wedding. Our stay could not have been better. Staff members were attentive, but not intrusive. Each room (ours was the Amsterdam) has a theme from a city visited by the owners. We especially enjoyed the one we chanced to stay in because one of our son's married a Dutch women, and the room brought back fond memories of having celebrated with them in Holland.
Stayed 1 night in Aug 2018
Response from Nick on 14 Nov 2018
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Bed and Breakfast. Very pleasant. Good location. Good parking.
Stayed 1 night in Oct 2018
Response from Nick on 14 Nov 2018
Thank you.

10/10 Excellent

Julia, Summit, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cozy hotel Pleasant owners wonderful location
Stayed 1 night in Oct 2018
Response from Nick on 14 Oct 2018
Thank You

10/10 Excellent

Thomas

Nice place
Arrived for a wedding near by and host was able to let us check in early which was a big help! Room was clean with plenty of space, good breakfast nice fresh fruit too.would stay again
Stayed 1 night in Sep 2018
Response from Nick on 19 Sept 2018
Thank you for choosing the Gateway Lodge for your stay and your positive response.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to the event we were attending. Very friendly and helpful proprietor who made suggestions about restaurants and called to make reservation.
Stayed 1 night in Jul 2018
Response from Nick on 2 Aug 2018
Thank you very much for your review.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Greeted with warm welcomes. Our room was spacious and the beds were comfortable. Very clean. Great location for all activities.
Stayed 1 night in Jul 2018
Response from Nick on 2 Aug 2018
Thanks very much for your positive review.

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, room comfort
It was very nice!! Definitely would stay there again!! Nice owners!! And has air conditioning!! 😊
Stayed 1 night in Jul 2018
Response from Nick on 2 Aug 2018
The AC makes all the difference. Thank you.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff was very pleasant. Place was very very HOT!! Mattresses too hard. We all woke up with backaches. Breakfast was good but the creamers for the coffee was curdled. Tv in the room kept loosing cable connection therefore had to turn in really early. The room is way over priced for what you get. At almost $390 for one night, I expected way more comforts! I've paid less for 4 star hotels that were amazing.
Stayed 1 night in Jul 2018
Response from Nick on 28 Jul 2018
Sorry to hear about your discomfort, we would have liked to know beforehand and would have been able to accommodate you and given you other rooms then the 2 bedroom/2 bathroom suite. The cable connection was due to lightning and a very heavy rainstorm and we are in the high peak mountains and not in a city unfortunately, we can't control the weather. Price was high, because you only stayed for 1 night and you went through a third party for the booking and you pay for that commission.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good B & B
Had a wedding in area, this fit the bill, close to wedding venue and quiet clean and comfortable room
Stayed 1 night in Jun 2018
Response from Nick on 20 Jun 2018
Thank you for staying with us.

10/10 Excellent

Marianne, Rocky Hill, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Bed and Breakfast in the mountains
We had a wonderful Fall weekend stay. Atmosphere was welcoming and charming. Room was clean, quaint and the bathroom was roomy and modern. Breakfast was delicious. We had homemade potato pancakes! The host was accommodating as we had some delays. The grounds and views were spectacular. Lovely foliage.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
We were visiting friends and needed a place to stay. Hard to find 1 night only and last minute in the summer, so this was it. I thought the rooms were clean. Breakfast was disappointing. Although the food was in hot plates, it was cold. Place looked run down but it was clean and beds were comfortable so it was fine for the night.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to Belleayre ski resort

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hot water. List of local restaurants with dining hours and phone numbers Great options for breakfast Gorgeous view from the dining area

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
This was a very nice place to stay. Our room was immaculate and the staff was very friendly and helpful. We were in town for a wedding and this place was right around the corner, very convenient. The bacon at breakfast was amazing!
Response from General Manager on 16 Oct 2016
We thank you for your nice review and were happy that you were happy.

8/10 Good

Aaron, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint bed and breakfast with friendly owners
Stayed here one night for a wedding. The owners seem to take care of everything including cooking breakfast for their guests. We don't stay at many B&Bs but this one was a pleasant, albeit brief, experience.
Response from General Manager on 16 Oct 2016
Thank you your great review and that you were happy, makes us very happy.