Highland Holidays from £888

"We were not even able to stay because their system was down and could not check us in! Basically paid for a room and never saw it!"

"Gorgeous room, however we had specifically requested the room with the kitchenette…room does not come with any plates, cutlery, cookware etc. Had to request it twice from the concierge and we had a rusty and greasy pan delivered to us from the kitchen. We didn’t end up using the kitchenette at all because we thought that was quite gross and what we were paying for the hotel it just didn’t add up. Second, having a blow dryer without a diffuser and a budget hairdryer at that …again for such an...

"The staff is the best part about staying at the Townsend. This is old money. They have incredibly well trained staff and just plain knowledgeable, helpful, and kind people. If you're looking for a great experience in Birmingham, stay here!"

"The kitchen garbage disposal did not work, my power was out at my home so I decided to get a room and I bought $200 worth of groceries and wasn’t able to utilize the sink, I reported right away, I stayed for three days and no one ever came. Upon arrival some kids were left alone which cause a fire in the microwave so my first room was smoky and my clothes were smoky just from walking up the hall. They did move my room and then I had the sink issue. Overall the hotel is beautiful, No one ever...

"Gorgeous boutique style hotel. Will definitely stay again when in town!"

"The water face fell on my daughter and scraped her arm. The couch beds was not working in any room Because they moved us after the water faucet incident. PoolWas out of service and was not posted on the site."