Ratings based on 62 Verified Reviews

3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

High river hotel

Posted 17-Apr-2018
One of the cheaper hotels fairly clean no screen in window and not much for breakfast
4 out of 5
Recommended
for Everyone
by A verified traveller from YK

Good place to stop

Posted 02-Apr-2018
The rooms are always clean and comfortable. Nice fireplace. Simple but good breakfast. Kids can access the pool across the road at the ‘other’ hotel without having to pay the cost of the other hotel. The staff have always been very courteous and professional. We always stay here on our way through.
Comment from Hotel Management
03-Apr-2018 by Tareq, Hotel Management
Thank you for choosing the Econo Lodge Inn & Suites when you stay in High Level. We are glad you enjoy our property and look forward to hosting you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Regina

Good for the price

Posted 17-Mar-2018
Good price, good staff, fast check in and out.the only problem I had was the icy area which they pointed out to be at check in.
Comment from Hotel Management
19-Mar-2018 by tmorad, Hotel Management
Dear Guest, Thank you for your positive feedback. We are glad to know that you found good value in staying at our property and look forward to having you again in the future. All the Best, Tareq Morad General Manager
2 out of 5
by A verified traveller

Worse than it looks.

Posted 10-Mar-2018
You could see tons of stains on the carpets, our dogs found pieces of ‘toys’ under the bed, it was smelly, we could hear the guests in the other rooms... I guess you get what you pay for.
Comment from Hotel Management
19-Mar-2018 by J Gilbertson, Hotel Management
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is valuable to us, as we strive to improve with each and every stay and apologize that we were not able to meet your expectations. Sincerely, Joan Gilbertson Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Yellowknife

Cold

Posted 07-Mar-2018
Up on entry to our room,it was very cold inside. We had to turn on the fire place, go to the office and get more blankets... after a few hours it started to get comfortable.
Comment from Hotel Management
09-Mar-2018 by JGilbertson, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback regarding your recent stay at our property. I am disappointed to know that we were unable to meet your expectations and hope that you will give us another chance in the future. Kindly, Joan Gilbertson Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable price, nice rooms

Posted 15-Jan-2018
I really liked the fire place to heat the rooms, it gave a nice touch. TVs are a nice size so you can watch from bed. Rooms are generous in size. Staff were very friendly. Continental breakfast was good, above average I'd say. I would stay here again.
Comment from Hotel Management
17-Jan-2018 by J Gilbertson, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback and for the perfect rating! It was a pleasure to have you and we look forward to having you again in the near future. Sincerely, Joan Gilbertson Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Fort Smith NT

Posted 02-Jan-2018
Cons: Heating in the units.
A Reasonable unit for an overnight. Heating is a little dodgy but a fireplace helps with that.
Comment from Hotel Management
08-Jan-2018 by Joan Gilbertson, Hotel Management
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at our property. We apologize for the inconvenience you experienced with the heat but would like you to know that here in Northern Alberta we can reach extremely cold temperatures in the -40 range which can sometimes prolong getting the room back to normal temperature. We are glad however to know that you were able to enjoy the fireplace and hope to see you again in the future. Best Regards, Joan Gilbertson Manager
3 out of 5
by A verified traveller

Posted 14-Oct-2017 on Hotels
Comment from Hotel Management
18-Oct-2017
Dear Guest, Thank you for taking the time to rate your recent experience with us. We are disappointed to know that we weren't able to exceed your expectations and we hope that you'll give us another opportunity in the future. Regards, Joan Gilbertson Manager
5 out of 5
by A verified traveller

Posted 18-Sep-2017 on Hotels
Comment from Hotel Management
26-Sep-2017
Dear Guest, Thank you for rating your recent stay at our property 5*! We really appreciate it and look forward to having you again. Kindly, Joan Gilbertson Manager
3 out of 5
by A verified traveller

Posted 09-Sep-2017
Not impressed with the reception entertained us when we first check in.
Comment from Hotel Management
11-Sep-2017 by JGilbertson, Hotel Management
Dear Guest, Thank you for choosing us. We are sorry to hear we were not able to exceed your expectations and we hope you'll give us another chance in the future. Best Regards, Joan Gilbertson Manager