Search Hotels Near Herman Melville's Arrowhead, Pittsfield

"Clean room and nice staff"

"These are all 1 bedroom suites. There was plenty of room in kitchen cupboards for our groceries. The kitchen was well supplied with cooking utensils, dishes and glassware. The location is excellent with several grocery stores and restaurants close by. Everything was perfect except for the height of the toilets. My husband and I are tall and the toilets are very small and a very short distance to the floor."

"The room had very inadequate seating in the room. Only 2 small chairs and no couch. Not comfortable. Other than that it was OK."

"My partner and I just moved back to MA so we are local to the area. We have stayed there just to have an evening of respite together and solo and send our family there during holidaze! Very friendly staff, comfortable rooms, prime location, and breezy breakfast options."

"Clean room, staff was friendly and efficient. Great breakfast"

"Place was great, hot tub great, views great!"

"The property was amazing. Well clean well maintained.. Everyone was helpful. Definitely stay here again."

"Beautiful house well appointed. Game room is fun. Lots of TV's, good grill and great firepit and backyard. Highly recommend and would come back."

"Imagine walking into a cold home at 6 pm and not being able to find or operate the heating system.After trying to contact the rental agency and finding the wall panel (light out in the hallway made it more difficult) my partner and I took matters into our own hands.We popped open the panel and saw there were batteries,but could not replace them.We took the risk and pulled this portion off of the wall.We did the work that should have been done before we arrived.Searching the home there were many batteries,but not AA.So we went in both directions on Rt 7 and found a Stop and Shop.There we purchased 4 new AA's and two bundles of firewood and starters.Considering the only two questions I had for you were pertaining to heat and the fireplace...I was particularly put out.Berkshire rentals offered to pay for the batteries and the wood.Unfortunately the damage was already done.If I had arrived after sunset,this would have been a complete fiasco.I would have turned around and asked for a complete refund. Having used another rental company many times throughout my travels,this is completely opposite of what we have experienced.Our last trip in the Eastern Townships of Quebec,we arrived at 10 pm.The 350 year old farmhouse was heated and a fire was stacked only requiring a match.I would fire your current administrative service on the spot.I would not recommend your home until you either assume control over the workings of the home or find another provider of services."