We had a very nice stay. The check-in was a little confusing, as we arrived after the front desk had closed, but the restaurant staff was very friendly and helped us find our room. The room was very big, and very comfortable. It was nice having. Kitchenette in the room, as we had two small children. The bed was very comfortable, and the restaurant served a nice Swiss breakfast in the morning. Would definitely recommend this hotel for anyone traveling through Herisau.