Hendry County Holidays

Good one

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

My 5 yr old and I visited your Riu Plaza Miami for a brief vacation for my birthday. Our visit dates were June 15, 2026-June 17, 2026. Both nights we stayed, we had no hot water to shower. I spoke with the front desk about the issue. Maintenance came but only fixed the problem briefly. Lack of hot water is a major discomfort especially on a birthday vacation. When I complained, I was asked “what do you want us to do”. I was also told that a manager would contact me and after following up was told there was no management present to assist in the issue. My daughter and I left around 7 am and could not speak with anyone about the issue. I was told the only way to receive assistance, was to send an email. I also had to use my cell phone if I wanted to use the internet or stream apps to the television. I had to use my phone screen to mirror to the tv. Highly displeased and will not visit again

Great room where all the action is on South Beach at a very reasonable price! What else is there?

I like that housekeeping visited the room every day and provided fresh towels. The saltwater pool was amazing. The staff at the kayak and paddle board station were very helpful.