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Reviews of Welcome Hotel by Snæfells Glacier National Park

3 out of 5
Welcome Hotel by Snæfells Glacier National Park
Klettsbuo 9, Hellissandur

Reviews

7.8

Good

Rating 10 - Excellent. 38 out of 160 reviews" "
Rating 8 - Good. 73 out of 160 reviews" "
Rating 6 - Okay. 34 out of 160 reviews" "
Rating 4 - Poor. 11 out of 160 reviews" "
Rating 2 - Terrible. 4 out of 160 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No staff onsite. To check-in we were given a phone # to call for lobby and room key code access. No one answered the phone. Local Icelander helped because there was another hotel with same owner in the next town and she called them to help us with access code. Others had the same problem. One couple had to sleep in their car because they couldn’t get their access code via phone instructions either.
Stayed 2 nights in Aug 2022

10/10 Excellent

akash, Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. Economical place, great breakfast, prompt host / hotel response to questions. Place is near by to many activities.
Stayed 2 nights in Jul 2022

10/10 Excellent

Min

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access. The bed needs to be cleaned.
Stayed 1 night in Jul 2022

8/10 Good

Rajiv

Stayed 1 night in Jun 2022

10/10 Excellent

Alicja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Kasthuri

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Checking in even well before 9 PM was very painful
Stayed 1 night in Jul 2021

6/10 Okay

Thomas

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was no staff on hand. Check in was done via phone call and door codes were provided. No breakfast was included although part of the price. I believe this may have been a last minute change due to COVID
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
It took a little time to get our room. The breakfast was not available due to COVID. The room was nice and the area was pretty.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Coffee was not so good
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy spot near the national park. Friendly service and easy checkin. Decent breakfast. Would recommend
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a end room with a beautiful window view of Snaefells Glacier and it was comfortable and clean. But there are no service folks on site in the evening. So if you have an issue you must call and hope they can resolve it. We didn't have any issues, just be sure you have your codes to enter the front and the room (you'll need one for each). The breakfast was standard fare of fruit and a few other items, but suited us fine. Location is great!
Stayed 1 night in Aug 2019

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor communication, we called them 22 times in 1.5 hour. No one answered the phone, it kept saying user busy. We had to actually change our plan and drive to hotel to make sure we will be able to check in. There were no toiletries in the bathroom. Worst hotel experience of our entire trip.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spacious room with kitchen facilities. The biggest space during this trip so far.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

Laurent, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that good
Average of a classic hotel with no soul
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The lady in charge of receiving us and also in charge of feeding us breakfast had a very bad atitude, she might have a personal issue but breakfast was very very poor like 1 tomato in slices for 6 people. come on. rest was just fine and hotel is clean and good for the price
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Basic hotel, not so basic prices
Hotel is okay. It is close to the Snaefellsjeoekull national park which made it easy to visit the park. There isn’t any staff in the afternoon so we had to do a self check in. This is fine if nothing goes wrong but on one of our nights there was a gale and the power went out. No phones in the room to notify anyone and the hotel was pitch black. Fortunately we had flashlights and the power came back on sometime later. There is no service - they changed a towel and that was about it. There is a cold breakfast buffet that was okay. It would have been nice to have more amenities for the price paid.
Stayed 2 nights in Oct 2018

6/10 Okay

P.C.

Liked: Cleanliness, property conditions & facilities
Self-check-in/out - breakfast needs improvement
It is the only self-check-in/out hotel. Instead of having a reception, you make a phone call or receive via email your room number and access codes. Sounds cool, but that means you cannot ask anyone any questions.. But the breakfast is less than satisfactory, compared with other hotels I stayed in Finland. There are only a few visitors during our stay.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel
internet signal too low to connect in one room, good breakfast food.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
a convenient location to stay
Stayed 1 night in Oct 2018

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet night
I liked the coded entry. We were able to check in a few hours early which was nice. It was our first night in Iceland and we had been awake for over 24 hrs so I didn’t mind not seeing anyone. The breakfast was good with plenty of options. The only negative was because the bathroom is very small with no fans it got very steamy and wet after you showered.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Jeffrey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy stay
Pretty basic and easy stay. The breakfast staff was a highlight in the morning. Good continental brekkie. Easy check in and all that...just make sure you can access your email for instructions. Beds are overly soft.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
small town
Stayed 1 night in Sep 2018

8/10 Good

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Simple hotel only has a person working on continental breakfast, food okay but weak coffee. Hotel email code to get into the room.. easy simple. Room is large but the bathroom is one of the smallest one of entire trip. Most people stayed here for a night. We choose couple nights for the area. So they assigned us with the room that below is nasty dumpster with no top covered. Otherwise good wifi and good TV signal.. and cleaned room. The area also has a wonderful restaurant called Vidvik serve only dinner from 5 to 10 pm Tuesday to Sunday...
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
I booked a sea view room for a higher rate, and could hardly see it. My view was of someone's house. There is no restaurant or bar (they are physically there, but no longer open) and the shower set up is inconvenient. The self check in/check out was convenient, and the 1 staff member I saw was very pleasant.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wash clothes. Seems to be a European thing. Breakfast doesn't start until 8 am.
Stayed 2 nights in Sep 2018

10/10 Excellent

Zulkifli, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain View
Hotel easy to find. Easy to enter hotel and room , although using digital codes. Room is clean, spacious and variety of TV channels. Breakfast is simple but nice.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Nice Stay with a toddler
Ok stay...very quiet and clean...make sure you have booked ahead of time as there is no reception. Breakfast was ok.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Andrea, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in/out process, quiet, decent breakfast!
Stayed 1 night in Sep 2018

8/10 Good

Samantha, TX

Liked: Cleanliness, staff & service
We loved having our own bathroom after having stayed in guesthouses and air bnbs for so many nights, so that was super refreshing. The hotel had seamless check-in and check-out due to using codes on the doors to get keys. The facility looks newer from the outside, so I was a little disappointed at the comfort level in the bedroom, but we still had a pleasant stay and could recommend that other stay here.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Location ok for one night only
NO STAFF on duty until breakfast! Entry to hotel and room by keypad with code previously emailed to me. Payment drawn by hotel against credit card used for booking at least 10 days before arrival - well before free cancellation date. Breakfast not due to be served before 8.00 but as we had to leave before then to catch ferry, one man came in early to prepare breakfast about 7.30.
Stayed 1 night in Aug 2018

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice place
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

There is no staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quaint town.
Just outside national park. The cleanest hotel we stayed in on our road trip and only hotel that included breakfast. Recommend.
Stayed 1 night in Jul 2018

4/10 Poor

Agata, Chicago

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This was one of many places we stayed at in Iceland in July 2018 (1 of 6, about). It had no staff, except for the morning for breakfast and they were not interactive. It had no fridge. So, when traveling with kids and hauling around skyr and such, there was no place to store it. Also, in summer, there's perpetual daylight and these rooms have no blackout shades. Again, survivable for adults but kids were difficult to fall asleep (eventually those eye shades given away by Iceland air was the only solution with hope that the rubber bands would not choke your kid at night). The whole place was rather anticlimactic. It sits in a town with pretty much nothing to offer.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean hotel Totally unmanned which was interesting Very basic breakfast Goog for overnight stay
Stayed 1 night in Jul 2018

10/10 Excellent

T, Phila PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Good experience. Loved the idea of no hotel staff and just checking ourselves in!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the money.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that is slightly off the beaten path, but was great for making our way around the Snaefellsness peninsula. Very clean, breakfast was good, and easy check in.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

sun, Canton oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i like self check in check out very quiet and breakfast ok
Stayed 1 night in May 2018

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Yorba Linda, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a small town
It was somewhat difficult to open with front door with provided code. The room is very clean. But there are no TV, Kleenex box or cups. Love the complimentary breakfast.
Stayed 1 night in Oct 2017