Heiwik Holidays from £170

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Friendly staff, clean rooms

We really enjoyed our stay here. The family loft was absolutely wonderful with more than enough space for our family of 5. The location was perfect. Breakfast was served in the most beautiful rooms and very delicious. We would highly recommend staying here, it was exceptional.

Staff extremely friendly and accomodating. Nicole is super nice. Beautiful breakfast area. Good breakfast. Bed large and confortable. Beautiful decor on rooms as well. Windows open. Which is great for fresh air. Located in city centre with easy access from station and to all toyriatic spots. All easily walkable. Nothing to complain.

Cannot fault this hotel. The staff were fantastic and the amenities great. All things thought of for all ages, the spa, the pool, the games room and the ball pit. Truly something for everyone. Great place to stay if you’re visiting Brugge and have access to a car or the coastal tram for beaches and sights.