Heinlahti

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The hotel kept cancelling our reservation. We had to contact them every day to get a new check in code. The last day they canceled our reservation altogether. We had to deal with AI to make contact. Then they would forward a new code. However my phone was low on battery and if I could not contact them we would be locked out with our luggage still inside. Our aircon had a blocked drain and leaked onto the floor. I had to turn off the power. I would never recommend this cost saving way the company adopted. I could have booked accommodation with a physical person to deal with in reception for the same price. I would then have someone to help with our problems.

World class 5-star hotel. Best in Finland. The new gym and spa are a great addition. Wonderful historic hotel with exceptional service right at the heart of Helsinki. The rooms have amazing beds and top class linen, and they are incredibly quiet.